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This research study explores gender differences in phone access and usage among the Bottom of the Pyramid (BOP) population. It investigates the divide in telecom access, gendered decision-making processes, and implications for policy and services in various countries.
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Who's got the phone? The gendered use of telephones at the bottom of the pyramid Ayesha Zainudeen, Tahani Iqbal, Rohan Samarajiva & Dimuthu Ratnadiwakara ICA Communication & Technology Section, Montreal 26 May 2008 `
Research questions • Is there a gender divide in access to phones at the BOP? • Do women and men really differ in their use of the phone at the BOP? • Overview: • Teleuse@BOP2 background & methodology • Divide in access @ BOP? • Differences in use @ BOP? • [The case of Pakistan • Implications] if possible
SEC A, B & C SEC D & E ‘Bottom of the pyramid’(BOP)defined • Many definitions of poverty, but this study uses SEC D and E; between ages 18-60 • SEC defined by education and occupation of chief wage earner, but it is closely correlated with income levels *excluding FANA/FATA – Tribal Areas; **excluding N&E Provinces
Quantitative sample • BOP segment is representative of the BOP population • Diary respondents also representative of BOP • Small (non-representative sample) taken of SEC groups A, B & C for comparison purposes
Why worry about gender and telephone access? • Many benefits of access to telecom; information, empowerment, etc… • Lots of focus on creating equality in access – research, projects, etc.
Primary access modes 1.1 : 1 1 : 1 1.9 : 1 2.7 : 1 1.8 : 1 2.7 : 1 0.3 : 1 0.7 : 1
Who decided to get female mobile owners connected? • South Asian males also tended to dominate decisions with regards to expenditure on food, electricity and the household fixed phone
Internet use & awareness • Large gender divide in Internet use, even in the Philippines and Thailand • Divide in awareness of the internet was highest in India
Is there a gender divide at the BOP? • In Pakistan, India and to a limited extent SriLanka, YES • Males more likely to use mobiles and public phones; men even dominate the decision to buy a phone • Females more likely to use other peoples’ phones if not household fixed phones • In the Philippines or Thailand, NO
A look at the literature… • Several studies suggest that compared to men, women use telephones: • more frequently; • for longer; • and primarily for ‘relationship maintenance’ Moyal 1992; Fischer 1992; Rakow 1992; Claisse and Rowe 1993; Ling 1998; Smoreda and Licoppe 2000; etc,
Men receive and make as many calls as women(except for Pakistan) Source: Diary
Men at the BOP talk as long as women(except for Pakistan) Source: Diary
Men @ BOP use the phone for same purposes as women(except for Pakistan) • Although studies in Western Africa have found that women make and receive more social calls than men (Huyer, S., Hafkin, N., Ertl, H., and Dryburgh, H., 2006) Source: Diary
Pakistan • Severe divide in mobile access/ownership • Decisions taken by men • Little use of public facilities by women, more often use friends, neighbors, family’s phones, if at all • Few calls as a result, but calls are longer in duration • More relationship-maintenance, etc.
Implications • Does the gender divide close as penetration grows? • Need time-series data and further study • If at all, not in the short-term • If countries want to see the divide close, policies which promote greater mobile access will benefit respective countries
Many plan to get connected by mid-2008; mostly to mobiles will the gap narrow? 2008 data will show
Implications • Gender divide on mobile has serious implications for up-take of new SMS-based services by women • Pakistani universal service policies may be less imbalanced • If funds are put into promoting mobile access, not public access only • With regard to funds put into public access (telecenters), make sure that the public-access points are explicitly designed to be hospitable to women
more at www.lirneasia.net; search term “BOP”samarajiva@lirne.net