BENEFIT PAYMENT AUTOMATION

1. BENEFIT PAYMENT AUTOMATION Presented by Brian Claire, Hector Clark, Jan Konigsberg

2. Agenda and Introductions EBT and Debit Card Conversion: From Paper to Plastic International EBT – the way forward

3. $ $ $ $ $ $ $ $ Warrants Checks Currency Coupons Physical delivery of benefits Benefit Delivery Today Recipients access benefits Government defines eligibility and program rules Determinationof benefit amount

4. $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Benefit Delivery Via EBT Electronic deposit Benefit ready to use Government defines eligibility and program rules Recipient accesses benefit Determinationof benefit amount

5. Define people in need Determine amount of payment Information delivery to contractor Funding & policies Benefit Delivery Via EBT—Government Role

6. Benefit Delivery Via EBT—Contractor Role Card issuance/training Transaction processing Customer Service ATM/retailer access & settlement

7. EBT Pilots In U.S.Initial Contracts Ongoing OperationsRenewal Contracts U.S. RolloutConversion Contracts U.S. Rollout U.S. Rollout Phases of EBT Expansion

8. Gain experience “electrifying” benefits Learn about EBT-specific problems EBT Pilots In U.S.Initial Contracts Ongoing OperationsRenewal Contracts U.S. RolloutConversion Contracts U.S. Rollout U.S. Rollout Creation of core EBT business model EBT Pilots In U.S.Initial Contracts First Phase of EBT Expansion 1984 1987 1989 1991

9. Establish national policies Refine service definition EBT Pilots In U.S.Initial Contracts Ongoing OperationsRenewal Contracts U.S. RolloutConversion Contracts U.S. Rollout U.S. Rollout Stakeholder behavior change U.S. RolloutConversion Contracts Second Phase of EBT Expansion 1991 - 2002

10. Renewal contracts yield significant efficiencies to all stakeholders Governments reap rewards of EBT EBT Pilots In U.S.Initial Contracts Ongoing OperationsRenewal Contracts U.S. RolloutConversion Contracts U.S. Rollout U.S. Rollout Addition of new benefit programs / rules U.S. Rollout Ongoing OperationsRenewal Contracts Third Phase of EBT Expansion

11. International Rollouts Conversion Contracts U.S. Rollout International Pilots Initial Contracts Ongoing Operations Renewal Contracts U.S. Rollout U.S. Rollout Phases of International EBT Expansion

12. Significant international “pilot” programs US. benefits in USD distributed overseas via DBC program International Rollouts Conversion Contracts U.S. Rollout International Pilots Initial Contracts Ongoing Operations Renewal Contracts U.S. Rollout U.S. Rollout International PilotsInitial Contracts First Phase of International EBT Expansion

13. First Phase of International EBT Expansion

14. World Bank: Plan Colombia International Rollouts Conversion Contracts U.S. Rollout International Pilots Initial Contracts Ongoing Operations Renewal Contracts U.S. Rollout U.S. Rollout UK benefits in BP distributed in UK via POCA program International RolloutConversion Contracts Second Phase of International EBT Expansion

15. Future expansion International Rollouts Conversion Contracts U.S. Rollout International Pilots Initial Contracts Ongoing Operations Renewal Contracts U.S. Rollout U.S. Rollout Third Phase of International EBT Expansion Ongoing International OperationsRenewal Contracts

16. Lessons Learned Recipients prefer the safety and convenience of EBT

17. Survey Results What is the main reason you signed up for the Direct Benefit Card?

18. Survey Results Please tell us how satisfied you are with the following benefits of the Direct Benefit Card

19. Survey Results I no longer have to rely on the mail I am very satisfied with the card Money will be in a safe place accessible only by me I don’t have to carry cash Easy to use any time

21. Lessons Learned Recipients prefer the safety and convenience of EBT Public and private sector have defined a commercial model that works for the conversion and ongoing operation

22. Service Definition RiskManagement Commercial Contract Model Policy Definition Turnkey EBT Service Components

23. Costs of EBT

24. Lessons Learned Recipients prefer the safety and convenience of EBT Public and private sector have defined commercial model that works for the conversion and ongoing operation Proven approach for international pilot, expansion and countrywide rollout

25. Plan Colombia Overview of existing benefit processing

26. World Bank Pick Upor Delivery $ $ $ $ $ $ $ $ $ $ $ $ Country Bank Local Bank Current Process

27. Plan Colombia Overview of existing benefit processing EBT: Pilot, evaluation, expansion

28. World Bank $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ $ Country Banks Process With EBT Recipient accesses benefit

29. Decisions To Be Made Jointly Pilot / program specifics and research Commercial model Risk management& service definition Stakeholder acceptance

30. Plan Columbia Overview of existing benefit processing EBT: Pilot, evaluation, expansion Timetable for progress

31. Preguntas? ? ? Vragen? Questions? Domande? Fragen? Perguntas?