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User Experience @ InsideView

User Experience @ InsideView. Beth Goldman Director of User Experience. Agenda. What is User Experience? The Team The Process Design Activities Research Activities. What is User Experience?. Definition.

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User Experience @ InsideView

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  1. User Experience @ InsideView Beth Goldman Director of User Experience

  2. Agenda • What is User Experience? • The Team • The Process • Design Activities • Research Activities

  3. What is User Experience?

  4. Definition • “User experience encompasses all aspects of the end-user's interaction with the company, its services, and its products. “ • Useful: It meets the exact needs of the customer. • Usable: It’s easy to discover features, learn and use. • Desirable:It’s simple and elegant and a joy to own and use.

  5. Who’s Involved? We all own the user experience. In order to achieve high-quality user experience for our offerings there must be a seamless merging of multiple disciplines, including engineering, marketing, support, and interface design.


  6. User Experience Goals

  7. The Team

  8. The User Experience Team Jason VP of Technology • Beth Director of User Experience Technical Writing Interaction Design & Usability • Senthil • Dhayan • TBH - SF • Aarohi UI Engineering • Anuraag • sr • Pradheep • sr • Shantanu • Yogesh • Poushali • sr • TBH • TBH

  9. The Process

  10. User Experience Activities DEVELOPMENT & TESTING DISCOVERY DEFINITION DESIGN InfoArchitecture User research Interaction design Usability testing UI audits High-level UI concepts Visual design UIscope UI standards

  11. Design Activities

  12. Requirements Definition + High-level Design

  13. Process workflow

  14. Concept Sketches

  15. Wireframes and Final Mock-ups

  16. Research Activities

  17. Site Visits (Contextual Inquiries)

  18. Feature Discussions

  19. User Interviews

  20. Concept Reviews

  21. Usability Studies

  22. The end / la fin And that’s about it… Questions?

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