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The Resolution

WE DISAGREE!. For our livelihood as KM practitioners to flourish, KM MUST still be a recognized entity in 3 years. Key Points. Initiatives flourish whenExternally mandatedCritical to corporate successManaged strongly from withinInitiatives wither whenThere's no external mandateThey're not view

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The Resolution

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    1. The Resolution “For us to live, KM must die… by 2005” Our livelihoods as KM practitioners will be severely jeopardized if KM is still a recognized entity in 3 years

    2. WE DISAGREE! For our livelihood as KM practitioners to flourish, KM MUST still be a recognized entity in 3 years

    3. Key Points Initiatives flourish when Externally mandated Critical to corporate success Managed strongly from within Initiatives wither when There’s no external mandate They’re not viewed as business critical They’re left as grass-roots effort, with no corporate champion KM, if not explicitly managed, is likely to fail Once KM fails to be recognized, the effort will wither, and practitioners will eventually stop

    4. Initiatives That Have Survived Safety Information Technology/Services ISO/Quality EEO and ADA Continuous improvement Environmental programs

    5. What Do These Initiatives Have in Common? All viewed as either critical to long-term success of company or externally-mandated All separately funded, organized, and/or managed Most have a recognized champion within the organization

    6. Initiatives That Have Failed Reengineering TQM Empowerment Corporate intranets, where not organized Any of hundreds of other corporate fads du jour

    7. What Do These Initiatives Have in Common? Many tried to change the culture No external mandate, in most cases Many were trendy Many required cultural changes that would take at least years, if not decades Management support was withdrawn long before the cultural changes could occur

    8. How Does KM Stack Up? No external mandate Trendy Requires significant cultural change Many companies appointing CKOs Mission criticality not clear in many companies

    9. Ramifications No external mandate Suggests that effort if left alone will not survive Trendiness Suggests strong possibility of being a fad; unmanaged fads die Requirement for cultural change Requires strong leadership Companies appointing CKOs Suggest that companies that are taking this seriously are recognizing that separate, recognized organization is important Mission criticality not clear Suggests that effort, if left alone, will not survive Management isn’t sure there’s a positive bottom-line impact

    10. What Happens If KM Is NOT Managed?

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