Improving Emergency & Disaster Management Collaboration for Government Agencies

1. Improving Emergency & Disaster Management Collaboration for Government Agencies • A Microsoft Approach • SantoshKhanolkar • Platform Strategy Advisor • Banking, Financial & Insurance Services

2. Executive Summary Business Challenges: • Agencies responsible for mitigating against, preparing for, responding to, and recovering from disasters need the ability to collaborate and share information during an emergency response. • Lack of effective information sharing can degrade a common operating picture (COP) which can lead to a fragmented overall emergency response. Solution Approach: • A collaborative emergency management solution gives agencies the ability to insure they are focused on changing the outcome of a disaster instead of managing information. • A collaborative emergency management solution can help government agencies achieve: • More effective day-to-day operations • Better, faster decision-making • Security without complexity • Improved common operating picture (COP)

3. Agenda • The Need for a Collaborative Emergency Management Solution • Collaborative Emergency Management Background • Solution Description • Description of example solution • Agency challenges and how to address those challenges • Example components • Next Steps

4. Agency Agency Agency Agency Agency Agency The Need for a Collaborative Emergency Management Solution Government Agency Challenges No clear common operating picture (COP) exists during emergency response and recovery No effective solution exists for cross-organization information-sharing and collaboration Lack of security in existing communication and collaboration methods Emergency systems used only in emergencies are often less familiar than common tools used on a daily basis INCIDENT

5. INCIDENT Collaborative Emergency Management Solution Description Agency Solution Benefits Governments could benefit from: Common operating picture (COP) and situational awareness during emergency response Improved day-to-day operations Better, faster decisions Security without complexity Continuity of operations Agency Agency Agency Agency Agency

6. Addressing the Challenges Agency Challenges Potential Solution Benefits No clear common operating picture (COP) exists during emergency response and recovery No effective solution exists for cross-organization information-sharing and collaboration Lack of security in existing communication and collaboration methods Systems used only in emergencies are often less familiar than tools used on a daily basis. Improved communication and collaboration More effective day-to-day operations Better common operating picture

7. Improve Communications and Collaboration Quick access to contacts Value to Agencies Better information-sharing when communications infrastructure is disrupted Easier access to contact information Single point of integration for key information Easy access to key information

8. Better with the 2007 Microsoft Office release More Effective Day-to-Day Operations Value to Businesses Edit shared workspace easier Broad solution capabilities enable better collaboration across all phases of emergency management Comprehensive records management system provide comprehensive library of best practice materials and helps with agency reimbursement Common locations exist for all files A single location exists for updating rapidly changing information Review common task Gain quicker access to emergency management situations

9. Better Common Operating Picture (COP) Support attachments for more detail Value to Agencies Comprehensive location for requesting resources and information Ability to see scorecard status of the emergency situation Ability to rapidly collect, filter, and distribute information to all levels of government Gain quicker access to emergency situation risk levels

10. Better with the 2007 Microsoft Office release Improve Communications and Collaboration Quick access to contacts Value to Businesses with the 2007 Release Improved alerts to critical events Single point of integration for key information Multi language support for 28 languages Easy access to key information

11. Transform Information into Impact Help agency officials and employees improve their ability to access information necessary for making decisions in emergency situations Process Integration Improve agency ability to anticipate, manage, and respond to potential emergency management situations Collaborate More Effectively Enable agency teams across local, state, and federal governments to collaborate better Utilize Information Provide more people across agencies with more information so they can make better decisions in a more timely manner Solution Approach Benefits The Solution Approach can help agencies achieve a more streamlined, efficient, and cost-effective collaborative emergency management process

12. Microsoft Vision & Initiatives in Rural Growth • SBU group on Rural Strategy in place • Headed by Chairman • Microsoft is supporting a program of India's Ministry of Communications and Information Technology to establish 50,000 rural kiosks, by offering a range of affordable products, services, consultancy, training and support. • The company has also teamed with Indian PC vendors, financial institutions and Internet service providers to deliver number of initiatives, viz • "broadband and PC package" on monthly installments to customers, particularly first time users of PCs – VSNL / BSNL / HCL • Tied-up with Intel-Rural PC Initiative. • Financing package for Kiosks Operators in tie-up with Financial Institutions • Microsoft is making its education content available under this program.

13. Microsoft Vision & Initiatives on Rural Growth…. • Rural Innovation Fund launched • Microsoft India and Canada’s International Development Research Centre (IDRC) have launched a rural innovation fund, an initiative the organizations hope would help in spreading the benefits of information technology in rural areas. • The fund would begin with a seed capital of $200,000 and finance IT projects that offer localised applications and solutions for rural communities. • Rural HUB Initiatives MOU with GOI E-Governance Programs of Panchayati Raj • To set up rural business hubs in the country. • Rural hubs would help farmers to sell their produce at the best possible prices. • Under the government's e-Governance initiative, rural areas would also be connected. Better electricity supply would be ensured so that the e-Governance program takes off in rural areas.

14. Our Experience & Participation in Rural Solutions • Rural Credit Service Delivery/Mobile Rural Banking System – Pilot by IIIT-B, MS, TCS, Envision. • PACS Solution from NELITO / Co-Options – rolled out in Andhra Pradesh & Karnataka • Bhoomi Village Kiosks, Talukas with state data centre • IKM in Kerala • PriyaSoft in MP • OLTP Pilot in AP, RajIV in some districts in AP • RSDP in AP, with AP-Online Backend – Case Studies • http://www.microsoft.com/resources/casestudies/CaseStudy.asp?CaseStudyID=16806 • http://www.aponline.gov.in • Agmark Net • http://agmarknet.nic.in/

15. Mobile Rural Banking System: Technology Components

16. Next StepsPropose a Pilot / Proof of Concept Solution to address collaborative emergency management challenges • More information www.microsoft.com/office/showcase/collabem