Welcome to Ecolab Pest Elimination

1. Welcome to Ecolab Pest Elimination Regional Manager Welcome

2. Agenda

3. Learning Objectives BY THE END OF THIS SESSION, YOU WILL BE ABLE TO: • Describe Ecolab's purpose, vision and values • Understand how the people, science and information of Ecolab supports the service specialist • Recognize what it means to deliver Service Excellence • Discuss the Competencies and Behavioral Anchors expected from you as a Service Specialist • Understand the Ecolab Leadership Model • Become familiar with additional Ecolab divisions

4. You Are Ecolab to Our Customers

5. Together We Protect Success Consistency Elimination Elimination Insights …Delivered by our people

6. How We Work Matters • We reach our goals. • We do what’s right. • We challenge ourselves. • We work together from diverse perspectives. • We make a difference. • We do all this with care, putting safety first.

7. Service Excellence

8. Service Specialist Competencies • SAFETY • Assesses risk when arriving at a job site or when the task changes to the job site • Uses all PPE as required by label and/or Ecolab standards • Reads and understands all labels prior to use • FUNCTIONAL/TECHNICAL SKILLS • Is able to identify pests, potential pest harborage, entrances and feeding sources • Uses biology of pests to aid in identifying causes for pest activity and development of action plan • CUSTOMER FOCUS • Delivers what's promised to the customer • Demonstrates a sense of urgency • Provides solutions based on specific, observed customer needs • PROBLEM SOLVING • Performs inspection before treatment • Speaks with and asks questions of the person who reported the pest activity in the Sighting Log to ensure a full understanding of the activity • PLANNING • Uses PestService App scheduling to plan monthly schedule • Schedules time for servicing accounts, sleep, vacations, appointments, personal development, cleaning and organizing their service vehicle, attending district meetings (non-urgent, important tasks) • TIME MANAGEMENT • Determines which tasks are most important and does those tasks first • Protects time for non-urgent, important tasks (sticks to the calendar)

9. The Ecolab Leadership Model The Five E’s

10. Ecolab Leadership Model • Envision – seeing and sharing a path to the future • Empower – enabling others to do their best work • Energize – inspiring and building a strong team • Execute – consistently and safely delivering results • Embody– Acting as a steward of our culture and values

11. ECOLABleadership model Set Expectations Build Capability Drive Accountability envision empower energize execute embody Consistently and safely delivers results Sees and shares a path to the future Enables others to do their best work Inspires and helps build a strong team Is a steward of our culture and values Leaders create a compelling vision that rallies their teams around a common purpose. Their vision is grounded in their understanding of what’s going on across the organization as well as in the external world. Leaders enable their own success, as well as the success of others, when they provide the tools, resources and information needed to get the job done. They empower others by setting clear expectations and giving teams the room to perform. Leaders achieve great results through their passion to win, strong focus on the customer and a safe work environment. They hold themselves and their teams accountable for team and individual results. Leaders inspire others by helping them understand how their work connects with the goals of the broader organization, and providing the coaching, feedback and encouragement people need to grow and be successful. Leaders behave in a principled manner every moment of every day. They ‘walk the talk’ and live the organization’s values and leadership behaviors as a strong expression of our culture.

12. Business Overview Additional Ecolab Divisions

13. Global Food & Beverage • Industries served: Beverage processing, breweries and wineries, cheese manufacturing, dairy farms, dairy processing, food processing, fresh produce, meat, poultry and seafood. • Key technologies: Microbial control and diagnostics, water and energy management, automated dispensing control and monitoring, personal and environmental hygiene, wastewater polymers and solid chemistry. Ecolab F&B developed Clean-in-Place (CIP) technology in 1961. • What we offer to customers: Total Plant Assurance:We understand our customers’ complex operations. With Ecolab as their partner, every part of their operation is protected and optimized. Ecolab Total Plant Assurance delivers increased operational efficiency, sustainability and food safety and quality. • Global reach: 61 countries • Major customers:

14. Global Water & Process Services (WPS) • Industries served: F&B processing, manufacturing, institutional, power, primary metals, chemicals, paper and mining. • Key technologies: Unique solutions that solve water challenges by utilizing a combination of chemistry, equipment, automation and information such as 3D TRASAR™ platform technologies, Pareto Mixing technologies, APEX, Nalquench and Purate. • What we offer to customers: Total water management in four core areas of water treatment: water pretreatment, utility water, process and process water, and wastewater. We are dedicated to helping institutional, industrial and water process customers meet business objectives that are impacted by water and other vital resource constraints. • Global reach: 39,000 customers, 100 countries • Major customers:

15. Equipment Care • Sector: Global Services & Specialty • Industries served: Buildings and facilities, foodservice, healthcare, hospitality and retail. • Key technologies: Remote Temperature Monitoring, PartsXpress, Smart Care, My Tech. • What we offer to customers: Full-cycle solutions for all commercial kitchen equipment including installation, start-up to maintenance, repairs, warranty service, equipment parts and asset management. • Global reach: United States coverage in 44 service markets and 11 PartsXpress retail locations. • Major customers:

16. Global Institutional • Industries served: Foodservice, lodging, long-term care, commercial facilities, government, education. • Key technologies: Apex™ Warewashing System, Aquanomic™ Laundry Program, Antimicrobial Fruit and Vegetable Treatment, Greaselift™ Degreaser, Sanitizing Wash ‘N Walk, Peroxide Multi Surface Cleaner and Disinfectant. • What we offer to customers: Clean, healthy environments, infection prevention, food safety, operational efficiency and environmental sustainability, achieved by helping reduce water and energy use. • Global reach: 170 countries around the worldthroughout five of our regions: North America, Europe, Asia Pacific, Latin America and Middle East & Africa • Major customers:

17. Global Healthcare • Industries served: Acute care hospitals • Key technologies: EnCompass™, equipment drapes, patient warming, environmental hygiene programs, hand hygiene, instrument reprocessing, water safety, HVAC performance services and total water management. • What we offer to customers: We deliver improved safety at acute care hospitals at a lower total cost and with increased satisfaction, through various initiatives including enterprise-wide quality and safety protection, improved patient and staff satisfaction, optimized efficiency and lower costs. • Global reach: Primarily US, Europe and MEA with some expansion efforts in China and India • Major customers:

18. Pest Elimination • Sector: Global Services & Specialty • Industries served: Food service, hospitality, food and beverage, food retail, quick service restaurants, water, long-term care, healthcare, education facilitiesand government facilities. • Key technologies: Stealth Fly Stations, Thermal Enclosure for Bed Bugs, Mating Disruption for Stored Product Pests, Internal Service App (on iPhones), Customer Reporting and Portal. • What we offer to customers: A partnership that will protect your facilities from pest risk by eliminating pests consistently across your locations, while providing the insights needed to identify risks before they happen. All delivered through our people. • Global reach: 33 countriesacross North America, Latin America, Middle East & Africa, Europe and Asia Pacific. • Major customers:

19. Global Quick Service Restaurants (QSR) • Industries served: Quick-service, limited-service and fast casual restaurants. • Key technologies: Scrub’n’Go, warewashing and filtration. • What we offer to customers: QSR cleaning expertise. • Global reach: 160,000 restaurants in more than 100 countries (North America, Latin America, Europe, Middle East/Africa, Asia). • Major customers:

20. eLearning Checklist and Guided Questions Week One

21. eLearning Checklist WEEK ONE SAFETY CONTENT • PPE • Be Safe • Respiratory Protection • Driver Safety • Hazard Communication • Lockout/Tagout • Fall Prevention SERVICE CONTENT • Documentation • Problem Solving Model • Inspection HR & ADMINISTRATIVE • Workplace Respect • MyHR

22. Guided Questions • Do you have your own uniform? • Do you have a Safety Bag? • Have you completed a proper Respirator Fit Test? • Do you understand the importance of wearing PPE? • Do you have a service vehicle? • What have you learned about the Ecolab Rodent Program? • What is an Equipment Location Diagram? • Did you see any pest activity this week? If so, what pest and what did you and your SVSP Mentor do in response to it? • What would you say has stuck out to you the most this week?