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Integrating Services to Meet Citizens’ Complex Needs

Integrating Services to Meet Citizens’ Complex Needs. Australian Public Service reforms and the White Paper on Homelessness Adrienne Gillam Regional Operations Centre Adelaide. Scoping the problem. Gambling addiction. Legal problems. Substance abuse. Family breakdown.

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Integrating Services to Meet Citizens’ Complex Needs

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  1. Integrating Services to Meet Citizens’ Complex Needs Australian Public Service reforms and the White Paper on Homelessness Adrienne Gillam Regional Operations Centre Adelaide

  2. Scoping the problem Gambling addiction Legal problems Substance abuse Family breakdown Financial hardship Child abuse Crime Mental illness Housing stress

  3. Joined-up services • Principles of effective service integration • How can policy be effective across sectors? • How can services integrate effectively in practice? • What barriers prevent services integrating?

  4. “ Services for citizens need to be better integrated and more appropriate to citizens’ life experiences and needs... There are opportunities to improve services within the [Australian Public Service], across governments and with the community and private sectors. The Blueprint proposes a systematic evaluation of how services are delivered from the citizen’s perspective, in order to develop a whole of government strategy. ” Australian Public Service Reforms

  5. Integrating services • Integration can take many forms • Joining up services has short-term costs and long-term benefits

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