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Governments Without Boundaries Serving Citizens in a Digital World

Governments Without Boundaries Serving Citizens in a Digital World Presentation to e-Governance Task Force June 6, 2001 Michelle d’Auray Chief Information Officer Government of Canada Government Services in Canada -- an overview The Government of Canada is a large and complex organization

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Governments Without Boundaries Serving Citizens in a Digital World

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  1. Governments Without BoundariesServing Citizens in a Digital World Presentation to e-Governance Task Force June 6, 2001 Michelle d’Auray Chief Information Officer Government of Canada

  2. Government Services in Canada -- an overview • The Government of Canada is a large and complex organization • 126 federal departments and agencies responsible for over 1,600 programs and services • All levels provide services that touch the lives of Canadians on a daily basis, for example • Federal -- Income Security, Business Services, Passports • Provincial -- Health, Education, Permits (driver’s licence, hunting & fishing) • Municipal -- Water, Utilities, Libraries, Community Services

  3. The Government of Canada’s commitment... “The Government will continue to work toward putting its services on-line by 2004, to better connect with citizens.” Speech from the Throne January 30, 2001 “This goal sends a clear signal that we mean to ... harness the potential of the Internet.” Prime Minister Jean Chrétien February 2, 2001 …to smart government

  4. Accessibility Service Canada Quality and Satisfaction Service Improvement In-Person Telephone Internet EnablingPlatform Government On-Line Government On-Line supports... …service delivery transformation across all channels

  5. Better service to Canadians -- anywhere, anytime Giving Canadian businesses a competitive advantage Supporting public service renewal Positioning Canada as an innovative, on-line country Government On-Line means... …using technology for the benefit of all Canadians

  6. Internet Use in Canada Government On-Line responds to... Government and Internet • 63% of Canadians (84.5% of youth) recently used the Internet Canada Information Office, January 2001 Statistics Canada, 2000 • Canadians spend the most time on-line in the world (5.1 hours per week) PricewaterhouseCoopers, Fall 2000 • 69% of SMEs and almost 100% of larger enterprises use the Internet CFIB, August 2000 • In the last three months, 44% of Internet users visited a government web site Canada Information Office, January 2001 • 72% of Canadians support the move to electronic government Ekos, Fall 2000 • 87% believe greater use of Internet / e-mail will improve access to government information and services Environics, January 2001 …growing Internet use in Canada

  7. We need to make it easier for Canadians... • Canadians must visit more than one level of government to get services on-line • 69% say knowing where to start is the biggest challenge in getting government services • 67% of Internet users say they should be able to apply for services from different levels of government through one website • 78% believe that the Internet will have a positive impact on the coordination of services between levels of government • 72% believe the Internet will give Canadians a greater say in decision-making …to access services regardless of jurisdiction

  8. Key factors for success: Jurisdictions are at different stages of e-government... • Leadership • Targets • Governance • Common infrastructure & standards • Updated legislative and policy framework • Communications & engagement • Strategic investment ….but are all focused on common priorities

  9. A corporate approach is essential... • Clear political and senior administrative accountabilities for government-wide targets • Corporate co-ordination of government action plan • Departmental leads assigned to develop government-wide business processes • Departmental GOL leads to deliver on departmental accountabilities • Common framework and metrics and centralized monitoring • Consultation, collaboration and partnerships with key stakeholders • Timely, transparent, proactive communications …to ensure success

  10. A sound governance approach with clear accountabilities... • Committee of Ministers (Treasury Board) acts as the management board • Responsible Minister to appoint External Advisory Committee • Committee of department heads provides oversight function • CIO co-ordinates government plans, provides common framework & metrics and monitors progress • Department heads accountable for delivering through accountability accords (28 core departments) • GOL leads to ensure horizontal approaches within departments …will ensure that GOL objectives are met

  11. Governments across Canada... …are moving toward e-government

  12. How do we coordinate across jurisdictions? • Through forums like the Public Sector Chief Information Officer Council and the Public Sector Service Delivery Council, seize opportunities to work together across levels of government in Canada to: • test innovative service delivery options • build common solutions to key policy issues (security, privacy) • share experiences and best practices • develop common measurement tool for service delivery • Establish joint websites to feature best practices and lessons learned • Participate in cross-jurisdictional / multi-sectoral events to foster collaboration

  13. Common strategies across jurisdictions - information sharing • Connectedness • Electronic commerce • Critical mass of services on-line • Common business processes • Common IM/IT Infrastructure • Human resources • Public/private sector partnerships

  14. Interjurisdictional GOL initiatives / pilots under way Health Information Network • Partnership between three levels of government, community associations, health organizations Canada-Ontario Business Registration Authentication • Pilot to test public key infrastructure Canada Customs and Revenue Agency • Joint individual tax returns (with 9 provinces, 3 territories) • Corporate income tax (2 provinces) • Business registration (4 provinces)

  15. Emerging GOL opportunities across Canadian jurisdictions • Common business processes (i.e. lost wallet, change of address, business registration, business start-up) • Information Management framework • Authentification framework (including technical interoperability) • Critical information and infrastructure protection • Common measurement tool for service standards and benchmarking on-line progress • Common tool kits (i.e. privacy impact assessment, best practices for ESD on shared web site) • On-line procurement (opportunities for shared service)

  16. Emerging GOL opportunities internationally • Exchange of information and best practices • Interjurisdictional interoperability • Trilateral (Canada-US-Mexico) • PKI forum • Private sector (i.e. ITAC-ITAA) • North America as geographic basis for cross-border service initiatives

  17. Governments Without BoundariesServing Citizens in a Digital World Presentation to e-Governance Task Force June 6, 2001 Michelle d’Auray Chief Information Officer Government of Canada

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