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Work for Those Who Can Support for Those who Cannot The UK Experience Margaret Grierson

Work for Those Who Can Support for Those who Cannot The UK Experience Margaret Grierson. Jobseeker’s Allowance Activation Regime. Internationally recognised model – key role in increasing numbers finding work and reducing time on benefit

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Work for Those Who Can Support for Those who Cannot The UK Experience Margaret Grierson

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  1. Work for Those Who Can Support for Those who CannotThe UK ExperienceMargaret Grierson

  2. Jobseeker’s Allowance Activation Regime • Internationally recognised model – key role in increasing numbers finding work and reducing time on benefit • Rights (benefit and jobsearch support) and responsibilities (actively look for work each week), backed up by conditionality and sanctions • Personal adviser interview at outset leading to Jobseeker’s Agreement – job goals, steps to achieve and availability for work • Regular face-to-face jobsearch reviews, and personal adviser interviews at key stages • Increased support for more disadvantaged – longer-term unemployed and those with additional barriers

  3. Active Labour Market Measures focus on individual needs with regular contact during the unemployment cycle No. of customers New Claim Jobseekers Agreement Work Focused Interview Fortnightly Interventions Restart (13 week) Fortnightly Interventions Restart Adviser (6 month) New Deal (18-24 and 50+) Adviser(6 months) New Deal 25+ Adviser(18 months) Fortnightly Interventions Intensity of help

  4. The results are good - most people leave the unemployment register quickly …… • 60% of unemployment benefit claimants leave the register within 3 months • 80% leave within 6 months • 90% leave within 9 months • 95% leave within a year

  5. ….. and at low cost Expenditure on labour market programmes as a % of GDP

  6. Jobseekers Allowance (JSA) Labour Market InterventionsNew Claim • New Jobseekers Interview– All customers agree realistic, achievable job goals, identification of skills needs and barriers to work • Jobseekers Agreement(JSAg)– Information from the NJI forms basis of discussions at every attendance. Formalises rights and responsibilities • Jobseekers Agreement– Not legally binding but fundamental to JSA claim. Must be agreed and signed by jobseeker and personal adviser

  7. JSA Labour Market InterventionsFortnightly Job Review • Jobseekers required to attend every 2 weeks • Must show they are actively seeking work • Must provide evidence of job search activity • If not doing enough or restricting availability referred to Decision Maker for possible sanction

  8. JSA Labour Market Interventions13/26 Week Reviews • In depth discussions with a personal adviser • Review ‘actively seeking’ activities • Broadening of job search • JSAg updated • Job submissions • Increased support of 6 x weekly interviews • Further in depth interviews every 6 months

  9. New Deal • After 26 weeks of JSA for 18-24 year olds • After 78 weeks of JSA for those aged 25+ • Both mandatory for JSA customers • Provides a backstop to prevent a life on benefits • Agreed Action Plan shows steps to take into work • Action Plan based on JSAg goals • Intensive help to support back to work

  10. Customer Activation – The Role of External Providers • Greater focus on meeting individual needs requires more flexible service delivery options • Need to work more actively with Private and Third Sectors • Importance of clear ‘hand-offs’ between Public Employment Service and External Providers • Personalised one to one advice on CV writing, interview skills • Provision of sector-specific training or certification

  11. Personal Advisers • Key to the delivery of services • Personalised approach based on assessment of client needs • Understanding client’s difficulties in finding work; managing expectations • Broad knowledge of local area • Single point of contact

  12. Evaluation What Works • Personal advisers are critical to success • Advisory interviews and active ‘signing’ help to speed up the return to work • Frequency of face-to-face intervention important to maintaining off-flows • Job search activity is central to the intervention process • Proactive contact with both employers and customers • Discretionary financial support for interview clothes, childcare, tools etc

  13. Next Steps • Extending activation to those customer groups who need more help: inactive customers, lone parents, partners • New measures to better link skills and employment will improve sustainability • New commissioning strategy for third party provision to reward innovation, outputs and sustainability • Greater adviser discretion and flexibility • Increasing responsibilities for those who can work, with greater levels of support tailored to individual need – e.g. through “Flexible New Deal” from next year • Financial security for those out of work and actively seeking; and for those who cannot work

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