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One Call Transportation Services

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One Call Transportation Services

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    1. One Call Transportation Services Building on a Network

    2. Continuum of Transportation

    3. Area Transportation Modes Public bus Light rail Street car Aerial Tram ADA paratransit Medical Transportation Community Transportation Private shuttles

    4. Centralized Information & Referral Travel Training Community Transportation Services Door-to-door demand response Community shuttles General Public Job Access Shared vehicle program Retired vehicle program Innovative transportation solutions Client based services

    5. Regional One Call Goals Trip planning and scheduling Mobility assessments and eligibility Travel Training Vanpool and other ride-sharing options Other (escort services, home delivered products & services, etc.) From: Coordinated Human Services Transportation Plan for the Tri-County Area, Section 4

    6. Ride Connection Service Center Primary information and referral hub Able to coordinate transportation services with multiple programs and providers, including public transit Provides a reliable and consistent customer service experience

    7. Primary Activities Call taking Customer screening and registration Information and referral Trip request booking Scheduling Trip planning on fixed route and/or referral to Travel Training

    8. Having a Conversation About Transportation Options

    9. Expanding Resources and Coordination Focus on improving mobility Providing trip-by-trip recommendations and coordinating services Educating the customer about their travel options and encouraging them to self-select the most appropriate mode Increasing capacity for door-to-door dependent customers

    10. Tools Used - Where We Started Reference binders and community resource guides Thomas Guides Paper Intake and Referral forms Customer information files White Boards and other paper scheduling and dispatch tools Standard Office Phone System

    11. Tools Used – Where We Are Internet, Web Sites and Search Engines Intake and Referral database Customer record management integrated with scheduling and dispatch software Upgraded call manager with call queuing and multi-lingual messaging and representative access Specialized trip planning tool developed by TriMet

    12. Service – Planning for Growth Service Provider Support Language Support Publications Support Creation and Implementation of Innovative Transportation Solutions Fare assistance program Transit boards Rethinking transportation model Driver Transition program

    13. Technology – Planning for Growth Use available off the shelf products when custom solutions are not in the budget Choose software and systems that are open and scalable Whenever possible, co-develop new technology with partners

    14.

    15. The Future Continue to expand our call center and scheduling support to include new services and partners Use our current technology to create more opportunities for coordination of individual trips Improve community awareness through outreach and marketing

    16. Contact and Resources Cora Lee Potter Service Specialist -Ride Connection cpotter@rideconnection.org www.rideconnection.org Tri-County Area CHSTP http://www.trimet.org/pdfs/publications/Coordinated_Human_Services_Transportation_Plan.pdf

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