Ref: 8AL020043258TCARA

1. Alcatel-LucentOmniTouch Fax server Ref: 8AL020043258TCARA

2. Introduction From OXE Global offer 8.0 Alcatel-Lucent is proposing a Fax server solution • as an independent application running besides the OXE • as an option of OmniTouch Unified Communications/ My Instant Communicator • Full SW : no additional Hardware required • Fax over IP • Direct T38 over H323 or SIP connexion to OXE • No dedicated board to plug into the PC server • One Stop shopping • Alcatel resells the solution • Alcatel-Lucent supports the solution • Sharing infrastructure with OmniTouch Unified Communications solution • A single PC server for small UC configurations (ex: UC 500 users, 4 fax channels)

3. Main benefits A Fax server – What for? Cost Reduction Operation and Maintenance printing costs In line with IT standards Centralized Management Secure the fax service Digitalize the paper stream Employee Productivity gains Efficiency ability to react

4. How does it work? LAN FAX/ Multi Fonctiuns OmniTouch Fax Server Desktop users SIP/H323 T.38 T.37 T.38 VoIP Gateway T.30 PSTN Analog Fax machine T.30 Analog Fax machine

5. Multi T.38 Gateway Fax server T.38 VoIP Gateway OmniTouch fax server supports multiple VoIP gateways enabling faxes to be sent to a gateway depending on the destination

6. Fax server Mail Server OmniPCX LAN IP Phone PC user Mono PBX architecture

7. Fax server Mail Server Site 3 OmniPCX network Site 1 LAN IP Phone Site 2 Multi PBX architecture

8. How to receive & send a Fax? 2 methods: From e-mail client From web browser http E-mail connector Fax Server E-Mail server Fax Server

9. From e-mail client • Flexibility • Submit faxes from any SMTP based messaging system • Microsoft Outlook fax extension through Outlook forms • Lotus Notes fax extension through Notes forms • E-mail notifications to confirm sent/failed outbound faxes • Email notification for inbound faxes • Simplicity • Create a new Fax message as simply as an e-mail • Indicate the fax number or select a recipient from list of contact • Write subject and mail body • Attachone or several documents

10. From e-mail client – composing • From Outlook

11. From e-mail client – modifying sender information • From Outlook

12. From e-mail client – modifying delivery options • From Outlook

13. From Web Client • Flexibility • Fax delivery and reception from Web browser • Internet Explorer 6.0, 7.0 • FireFox 1.5, 2.0 • No installation required • Simplicity • Create a fax message as easy as an e-mail • Write subject and mail body • Attachone or several documents

14. From Web Client-2 • Composing a fax

15. From Web Client-3 • Choosing the sender information

16. From Web Client-4 • Options

17. How to receive a Fax? • PBX routes the incoming communication towards the Fax Server Fax server Routing table Based on called number or calling fax machine identifier Fax server User n User 1 Notifications can be sent to several destinations/ several users Fax server Notification rules Printer E-Mail(s) with attachment

18. Routing methods supported Routing methods supported at fax server level • DNIS (Dialled Number Identification service) • Dedicated telephone number • Call Station ID (CSID) • Routing based on the “name” of the sender fax machine • ANI (Automatic Number Identification) • Routing based on ANI number of the fax sender • Digital equivalent of Call Station ID

19. OmniTouc Unified Communications My Instant Communicator/Fax service

20. The reality: complexity of communication… Telephony Audio Conferencing Email Voice mail Video mail Web Conferencing Fax Instant Messaging Personal Video SMS Room Video

21. The solution: My Instant Communicator • My Instant Communicator combines your most frequently used communications services, helping you work smarter and faster. It is based on new ergonomics elements for: • Easily managing incoming & outgoing communications • voice call, instant message, conference call, video call… • Easily accessing new events & notifications • new voice mail, missed calls, new fax…

22. My Instant Communicator on PC desktop Notification of new events Launches the call log window of the Web Softphone or 4980 Softphone application Launches the call log window of the Web Softphone or 4980 Softphone application. Depending on user’s parameters, launches the user’s favourite email client or uses the telephone access to listen to the voice messages Launches the user’s favourite email client to read the fax messages

23. My Instant Communicator on IP Touch Direct access to voice messages Direct access to header of fax messages Dynamic notification of new events Direct access to the call logging

24. My Instant Communicator Fax server Servers <=4 channels 500 users UC+Fax 1000 users <30 channels Fax UC >1000 users <30 channels Fax UC Infrastructure

25. Fax service – How to order?

26. Ordering through ACTIS -1 • As an independent application T38

27. Ordering through ACTIS - 2 • As a an option of OmniTouch Unified Communications/ My Instant communicator T38

28. Ordering through ACTIS - 3 • As a an option of OmniTouch Unified Communications/ My Instant communicator T38

29. Ordering through ACTIS - 4 • Necessary SIP or H323 network links • 1 link per fax channel H323 SIP T38

30. Technical characteristics

31. Product characteristics • OS: Linux based • Full SW Solution (no communication boards!) • Capacity: • 10 k users • 30 channels(ports) • PC server • Running on Linux compatible PC server platforms • Minimum configuration: Pentium 4, 1,3 GHz, 512 M RAM, 10 GB HD IDE or SATA) , Ethernet Card • OXE compatibility • From OXE 6.2 • E-mail server compatibility: • Any SMTP e-mail server • Signalling protocols supported • for OXE release 7.1 or higher, SIP connection is preferred. • For previous OXE (<7.1) release H323 is mandatory! • Localization • Web client, notifications, outlook forms and Notes forms localized in 6 languages (French, English, Italian, Spanish, German and Portuguese) • User documentation in the same languages • Admin guide in english T38

32. Known restrictions • Single voice & fax number support? • No • Encryption support • No • Microsoft Outlook fax extensions are not available with Outlook OWA. Still possible to send fax . • Lotus Notes fax extension fax extensions are not available with Web mail. Still possible to send fax . T38

33. Questions & answers

34. Q&A • What does fax server brings to the OmniTouch Unified Communications offer? •  Unified Communications / Unified messaging is defined as the integration of different streams of messages (email, Fax, voice) into a single in-box, accessible from a variety of different devices. Interaction with faxes has been already part of the OmniTouch Unified Communication for several versions, but it was relying on third party fax servers for the fax composition and fax reception. From UC release 5.0 Alcatel-Lucent will propose a fax server embedded in the Unified Communication product. • What do you mean exactly by “embedded Fax server”? • The embedded fax server is a full software product that can be installed on the same PC server than OmniTouch Unified Communications. The number of PC servers might finally depends on the number of users! For small or medium configuration (typically 500 user, 4 channels)this solution does not require additional PC server and no dedicated hardware board. • Is OmniTouch Unified Communications still compatible with other fax servers • Yes, OmniTouch Unified Communication is still compatible with other fax servers. Alcatel-Lucent is offering new facilities(infrastructure cohabitation, selling, maintenance) but still inter-works with existing third party fax servers. Customer running on previous version of OmniTouch Unified Communication with third party fax servers can fully upgrade to release 5.x. T38