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SESSION OBJECTIVES. At the conclusion of this training session, we will learn: How we demonstrate accountability in our work unit How we can recognize all problems & concerns have merit and take ownership of these issues until resolved Ways in which we can provide & accept feedback
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SESSION OBJECTIVES At the conclusion of this training session, we will learn: • How we demonstrate accountability in our work unit • How we can recognize all problems & concerns have merit and take ownership of these issues until resolved • Ways in which we can provide & accept feedback • About “Words and Actions that show ICARE”- the approved key words and key actions model.
DON’T CARE WORDS AND ACTIONS Exasperated actions
DON’T CARE WORDS AND ACTIONS Exasperated actions