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Björn Niehaves European Research Center for Information Systems (ERCIS)

BASIS - Balanced Scorecards and Strategic Management Information Systems for Public Administrations. Björn Niehaves European Research Center for Information Systems (ERCIS) Department of Information Systems University of Münster, Germany.

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Björn Niehaves European Research Center for Information Systems (ERCIS)

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  1. BASIS - Balanced Scorecards andStrategic Management InformationSystems for Public Administrations Björn Niehaves European Research Center for Information Systems (ERCIS) Department of Information Systems University of Münster, Germany

  2. European Research Center for Information Systems (ERCIS)

  3. Management Information in Public Administrations • “… financial pressure … cost cutting … performance gaps … “ • Accounting-driven modernization approaches (NKF, Doppik, “Produkthaushalte” etc.) • Obligatory (!) implementation of data collection systems for supporting strategic management efforts • Data exploitation?

  4. BASIS – Project Outline • Case Study Setting • Public Administration in Germany • About 300 employees • Task: Concept Development … • BSC approach specific for Public Administrations • “Customizing” for this Public Administration • … and Organizational and Technical Implementation • Open Source Product: BASIS

  5. Balanced Scorecards Aims • The BSC Process aims at • Operationalizing the cooperate strategy • Connecting goals and actions • Taking into account a variety of stakeholder perspectives ( “balanced” scorecard) • Taking into account a variety of goal and measure types (e.g., qualitative and quantitative  “balanced” scorecard) • Providing a continuous monitoring and controlling instrument • …

  6. Balanced Scorecards – The Traditional Approach • Identification of Stakeholder Perspectives (Traditional)

  7. Balanced Scorecards – Stakeholder Identification • Identification of Stakeholder Perspectives

  8. Balanced Scorecards – Stakeholder Identification • Identification of Stakeholder Perspectives

  9. Balanced Scorecards – Strategic Goals • Document Analysis

  10. Balanced Scorecards – Strategic Goals • Document Analysis

  11. Balanced Scorecards – Goal Landscapes What? Who?

  12. Balanced Scorecards – Goal Selection

  13. Balanced Scorecards – Goal Selection

  14. BASIS - Software • Open Source Software • Version on request • www.basis-online.de • Detailed description • Online demo version • (name: “Admin”, password: “Passwd”) • (German or English, case data in German)

  15. Project Management Project Controlling

  16. Results & Further Research • Further research • Further case study implementations • Cross-domain application • Software maturization

  17. Q & A

  18. Contact Björn Niehaves, Dipl.-Kfm., M.A.European Research Center for Information Systems University of Münster Leonardo-Campus 3 Tel. +492518338087 bjoern.niehaves@ercis.de

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