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IT OPERATIONS. Session 7. Session Objectives. To cover the following issues in relation to a client’s IT operations : the staff roles and functions typically found within IT operations the importance of controls within the IT operations environment
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IT OPERATIONS Session 7
Session Objectives To cover the following issues in relation to a client’s IT operations : • the staff roles and functions typically found within IT operations • the importance of controls within the IT operations environment • the identification of control weaknesses and the provision of recommendations to the client’s management
Roles and responsibilities of IT operations • Capacity planning • Performance monitoring • Initial program loading • Media management How many will I need?
Roles and responsibilities Continued • Job scheduling • System back-ups and disaster recovery • Help desk • Maintenance • Network monitoring
Risks • Applications problems and errors • Loss of programs and data • Delays and disruptions • Higher risk from disasters • Inadequate system capacity • System downtime
General provisions Descriptions of services Working hours Availability targets User support Performance Contingency Security Restrictions Service level agreements
Management review and supervision of IT operations • IT operations review • Separation of duties • Management monitoring • Automated monitoring • Need for trust
IT operations skills, training and experience • Need for competent staff • How does the client determine needs? • Training programs • Staff assessments • Career development
Maintenance • Hardware maintenance • Infrastructure maintenance • Software maintenance • In-house or contracted out
Operations documentation • Clear, concise and available • Coverage may include • Handling of data and files • Scheduling instructions • Errors, system failures • Contacts • Special runs • System restart and recovery procedures • Daily housekeeping and maintenance
Problem management • Problem logs details • Date • Progress description • Error codes • Error description • Source • Initials • Responsibility
Network management controls • Separation of duties • Responsibility • Monitoring • Network security
Case study • Review the material on the Government Office Supplies Trading Fund and identify weaknesses in the organisation’s IT operations • Use section B8 of the IT review checklist as a guide.