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SOUTH TYNE & WEAR WASTE MANAGEMENT PARTNERSHIP

NORTH EAST RECYCLING FORUM 19 September 2013. The Intelligent Client in Contract Management James Parkinson Assistant Contract Manager. SOUTH TYNE & WEAR WASTE MANAGEMENT PARTNERSHIP. The Intelligent Client in Contract Management. Google… “intelligent client”

jillian-adriano
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SOUTH TYNE & WEAR WASTE MANAGEMENT PARTNERSHIP

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  1. NORTH EAST RECYCLING FORUM 19 September 2013 The Intelligent Client in Contract Management James Parkinson Assistant Contract Manager SOUTH TYNE & WEAR WASTE MANAGEMENT PARTNERSHIP

  2. The Intelligent Client in Contract Management • Google… “intelligent client” • Result 5 - BP presentation – “You think you’re an intelligent client?” • Procurement focus with examples: • % of company turnover you account for • Can you substitute supply? • Exit strategy? • Haven’t we got this intelligent client thing sorted?

  3. The Intelligent Client in Contract Management • No, we haven’t got it sorted • What about managing contracts once they’re up and running? • Complexity and value of contracts • Technical expertise • Expectations • Risk • Reputation • High profile examples of the results of contract management that hasn’t worked

  4. The Intelligent Client in Contract Management FURTHER COLLABORATIVE OPPORTUNITIES • “Some departments do have a reasonable understanding but it is still too variable and there is too much emphasis on design [of], rather than managing, contracts” • Did the Ministry of Justice get off lightly?

  5. The Intelligent Client in Contract Management • Operational IT outsourced • Contingency plan for dealing with the failure? • RBS knowledge of how to fix it? • Long-term damage?

  6. The Intelligent Client in Contract Management

  7. The Intelligent Client in Contract Management FURTHER COLLABORATIVE OPPORTUNITIES And what about contract management resources?

  8. The Intelligent Client in Contract Management • What are some of the issues? • Less flexibility or capacity to pick up for failures • Internet & social media – transparency, openness and honesty • Reduced resources for management • Questioning the resources for contract management, when things are going smoothly Need to be more “intelligent” to meet these challenges

  9. The Intelligent Client in Contract Management The value of my previous life! • Briefings • Presentations and speeches • Managing issues • Complaints – public, Councillor • Queries – public, Councillor • Oversee day-to-day logistics – smooth running • Proactive • Reliance on officers across the Council and beyond • A bit like being an “intelligent client”

  10. The Intelligent Client in Contract Management FURTHER COLLABORATIVE OPPORTUNITIES Is it important to you? Is it onerous? Do you need it? What’s specified? A good use of contractor’s time? A good use of your time?

  11. The Intelligent Client in Contract Management Performance Performance Performance Performance Performance Performance Financial Financial Financial Financial Financial Health & safety Health & safety Health & safety Health & safety Health & safety Health & safety Health & safety Risk-based – what are your risks? Reputation Reputation Reputation Reputation ??? ??? ??? ??? ??? ??? ??? ??? Legislation Legislation Legislation Proportionate Political Political

  12. The Intelligent Client in Contract Management Individual Contractor Trust & Respect Intuition Service Issue

  13. The Intelligent Client in Contract Management FURTHER COLLABORATIVE OPPORTUNITIES Expectations e.g. no surprises Partnership Communication Relationships Help each other Professional “Reasonableness” Understanding

  14. The Intelligent Client in Contract Management Payment Verification & auditing Performance Dealing with regular events Inspection Indexation / inflation Invest the time upfront… …but use your sixth sense too!

  15. The Intelligent Client in Contract Management The sector The service provided Regulation Your contractor What’s the lie of the land? Policy Good ideas Financial Anticipate – developments, problems, etc

  16. The Intelligent Client in Contract Management FURTHER COLLABORATIVE OPPORTUNITIES What would your contractor do? What would you do? Options? What if…? Scenario planning Are you happy to wait for that to happen? What’s your preference? What are the consequences?

  17. The Intelligent Client in Contract Management Complementary services Affordability Cost components Review & re-commissioning Need? Data Lessons learnt

  18. The Intelligent Client in Contract Management If you don’t get it right, what’s the worst that can happen?

  19. SOUTH TYNE & WEAR WASTE MANAGEMENT PARTNERSHIP Thank you

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