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Telecare in Portsmouth- ‘Moving into the mainstream’. 27 th March 2008

Follow the progression of Telecare integration in Portsmouth, moving into mainstream service for diverse user groups to manage a wider range of risks. Learn about key milestones, challenges, and future plans.

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Telecare in Portsmouth- ‘Moving into the mainstream’. 27 th March 2008

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  1. Telecare in Portsmouth- ‘Moving into the mainstream’.27th March 2008 CHAIN Event- Coventry 27th March 2008 Health Improvement and Development Service Directorate of Health, Housing and Social Care

  2. Telecare Integrated service model Entry (Re) assessment of need Care package development Review Social services Telecare service providers Primary care Telecare prescription & response protocol Response Acute care Housing services Equipment suppliers Homesurvey Call handling Social Housing landlords Monitoring Equipment provision Installation and maintenance Source: Barlow & Curry 2006

  3. Progress during PTG Yr1- 2 • Telecare has been built on existing community alarm platform. Successful scheme with 1000+ customers • Initially Very small scale • Alarm/call monitoring centre is in Southampton • Partnership with University of Portsmouth to develop evaluation programme & initial pilot schemes: falls management and medication management in early dementia. • Starting gradual roll-out as mainstream service, to all user groups, managing wider range of risks. Most mainstream referrals are for people with dementia & their carers

  4. Progress during PTG yr 2 • Set up shop front telecare demonstration/ marketing /assessment facility in partnership with Age Concern Portsmouth’s Bradbury Centre in North End • Other demo areas fitted in day resources for Learning Disabilities and Physical Disabilities, Community Equipment Service • Fitting telecare in Intermediate Care / Step-down facility and 6 rehab flats • Awareness raising with staff, vol. orgs & community groups • Use of Telecare in other environments such as schools

  5. Progress during PTG yr 2 • Integrate with existing systems, eg SWIFT & care pathways • All new social care assessments screened for Telecare potential • Panel requiring evidence of Telecare assessment • Ensuring telecare is included in joint commissioning strategies and local service development plans. • Operational engagement with PCT in a number of areas e.g. telecare included with joint equipment review. • Telecare assessor training for front line staff Nov & Jan, Mar regular training programme – bi-monthly • Testing dementia tracking devices prior to pilot phase in 2008 • Using PCT led Vascular Prevention Programme (VPP): Risk & Lifestyle work stream for developing a telehealth pilot

  6. Challenges • Competing initiatives within Health, Social Care and Housing • Range of stakeholders • Strategic engagement of PCT • Joint investment • Whole system change – not an isolated new service, needs to be integrated into health/care pathways – should be catalyst for change leading to whole system working • Leadership – need for committed leaders at a senior level, to champion Telecare and advocate for sustainable, mainstream service. • Absence of a 24X365 mobile response service remains single biggest gap

  7. Structure Workforce development, technology procurement, marketing and Sales, no clear structure yet- PCC in house lead Installation and ServicingexistingPCC in house Community Alarm team, Homecheck Monitorcontracted to 3rd party (currently Southampton ) Responsebased on developing current Independent Living Service (+ role for LAH Concierge and ESO standby teams) NHS Specialist medical responses Customer NHS & Social packages NHS medical care Social Care packages New Existing Community alarm (silver) Community alarm (gold) Sheltered housing Funding G Fund – Community Housing HRA G Fund - Social Services NHS Charge to client Service charge FAB Assessment Free at point of delivery Charge

  8. Telecare in Portsmouth- in numbers • 1000+ Community alarm customers • 1500+ Sheltered Housing clients • Falls Pilot = 13 • Medication Management pilot = 6 (still recruiting) • Other stand-alone AT = 13 • Current mainstream telecare users = 47 • Frontline mulit-agency staff assessor trained as of March 2008= 77 • Growth in mainstream referral numbers (last 4months): Dec 07 = 13, Jan 08 = 20, Feb 08 = 28, Mar 08 (up to 25th) = 21 • Sources of referrals: Social Work/Care Manager = 64.7%, OT/OTA = 13.5%, Physio = 2.7%, Community Alarms = 8%, Self/Family = 9.5%, Other agencies = 1.6% • 53% of existing social care packages could benefit from a Telecare intervention. • £1800pa average potential saving on individual care packages

  9. Key lessons learnt The technology is only as good as the infrastructure that supports it Telecare = 20% technology, 80% people Telecare must be integrated into existing health and community care pathways Response protocols must be as tailored to the individual as the technology package 9

  10. For further details on Telecare implementation in Portsmouth, please contact: Jonathan Smith- Deputy Head Health Improvement & Development Service (HIDS) Or Rosanne Brown Telecare Co-ordinator Health Improvement and Development Service (HIDS) Directorate of Health, Housing & Social Care Portsmouth City Council Tel: 023 92 688394 E-mail: jonathan.smith@portsmouthcc.gov.uk rosanne.brown@portsmouthcc.gov.uk www.hids.org.uk

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