Guru Malladi Ernst & Young

1. IT Advisory Services Vision 2010 Guru Malladi Ernst & Young e-Governance: a perspective

2. Introduction At the beginning of the 21st century The rate of change appears to be accelerating. How can leaders and policy makers design and enable our institutions to be more robust, sustainable, beneficial and transparent for all their stakeholders? … we stand before a DISCONTINUITY of unprecedented magnitude

3. Agenda • Where are we today? A diagnostic: Current e-Governance in Maharashtra • Where do we want to be? Vision 2010: A prescriptive future state • How do we get there? e-Governance Roadmap: Key recommendations and suggested action plan

4. Objective of eGovernance • Information Sharing • Investments in Technology • FDI • Employment ECONOMICDEVELOPMENT • Education • Healthcare • Rural Development QUALITY OF LIFE • Transparency • Information • Reduced Costs • Increased Efficiency GOOD GOVERNANCE

5. 2006 2010 The 2nd wave of eGovernance

6. 6Cs • Content • Competency • Connectivity • Citizen Interface • Cyber Laws • Capital IMPLEMENTATION ICT Framework • Communication Networks • Application Architectures • Data Flows/Work Flows • Convergence TECHNOLOGY Private Partnership • Proactive Government • Entrepreneurship • Commitment • Information Security Framework • IT Skills RESOURCES Key Elements for Success Vision

7. Business needs…2006 • Conducive and business friendly government dealing • Single window clearance and friendly administrative procedures • Easier setup procedures for industries • Development focus of allied sectors • Lower corruption • Well established physical infrastructure – Roads, Electricity, Water etc • Simplification of tax procedures, competitive tax rates e-Governance … potential to transform the relationship Government – business relationship !

8. Where are we today?

9. Karnataka, Tamil Nadu, Andhra Pradesh, Maharashtra, Chandigarh Kerala, Gujarat, Goa, Delhi, Punjab, Haryana West Bengal, Pondicherry, Madhya Pradesh Uttar Pradesh, Chattisgarh, Orissa, Sikkim, Himachal Pradesh, Rajasthan Mizoram, Jammu and Kashmir, Assam, Meghalaya, Uttaranchal, Jharkhand Lakshadweep, Manipur, Tripura, Arunachal Pradesh, Andaman & Nicobar Islands, Bihar, Daman & Diu, Dadra & Nagar Haveli, Nagaland Current e-Readiness Pyramid Source: India : E-readiness Assessment report 2004 Leader Least Achievers Below Average Achievers Aspiring Leaders Average Achievers Expectants

10. Key on-going e-Governance initiatives • Agri. & Animal Husb., Dairy develop. and Fisheries • Computerization of Agriculture Department • Warana wired village project • MAHA-AGRINET • Cooperation, Marketing and Textiles • Maharashtra Cooperation Automation system (MCAS) • Agriculture Market Intelligence Network in Maharashtra (AGMARKNET) • Employment and Self-Employment • Computerization of Employment and Self Employment department • Finance • Computerization of Accounts and Treasury – Koshawahini • Computerization of Small Savings and State Lottery departments • Excise (Home) • Computerization of Excise department – State Excise Application system (SEAS) • Higher and Technical Education • Networking of Engineering colleges under Directorate of Technical Education • Food, Civil Supplies & Cons. Protect. • Food and Civil Supplies Information system (FCSIS) or MAHAFOOD • Computerization of ration cards – pilot in Solapur • IT Department (GAD) • SETU centres • Official common website • Computerization of Mantralaya • MAHANET • E-mantra applications • Scheme monitoring syste • General Administration • Government residence allocation system

11. Key on-going e-Governance initiatives (contd.) • Medical Education and Drugs • Computerization of Food and Drugs Administration – Food and Drugs Management system (FDMS) • Maharashtra Public Service Commission (MPSC) • Website of MPSC • Law and Judiciary • Computerization of Charity Commissioner • Court Information system or e-Courts • Parliamentary Affairs • Computerization of Vidhan Bhavan • Planning • Web based monitoring of MP / MLA fund • Digitization of village maps • Public Health • Heath Management Information System – Pilot basis • Police (Home) • Crime and Criminal Information System (CCIS) • Revenue and Forest • Computerization of Registration department (SARITA) • Computerization of Land records – Land Records Management Information system (LMIS) • Computerization of stamp duty administration (C-SAS) • Public Works • Computerization of Public Works department including modules for Works and Inventory management

12. Key on-going e-Governance initiatives (contd.) • Rural Development and Water conservation • Web based monitoring of Rural development schemes (RURALSOFT) • Sales Tax (Finance) • Computerization of Sales Tax department – MAHAVIKAS • Social Justice, Cultural affairs and Special Assistance • Website of Social Justice, Cultural Affairs and Special Assistance department • Tourism (Home) • Computerization of Maharashtra Tourism Development Corporation • Transport (Home) • Computerization of Transport department – Transport Office Online Information system (TOOLS) • Planning • Web based monitoring of MP / MLA fund • Digitization of village maps • Urban development • Computerization of Municipalities including Citizen Facilitation Centers • Water supply and sanitation • Integrated Management Information system (IMIS)

13. Where do we want to be? Vision 2010: A prescriptive future state

14. Role of e-Governance in various sectors • Agriculture & Allied Services • Health • Education • Infrastructure • Industries • Welfare • Administration & Support

15. Role of e-Governance in various sectors • Agriculture & Allied services • Information to farmers helping them increase agricultural produce by adopting new techniques for selection of land, buying of seeds, and use of fertilizers to post harvest processing. • Providing real time information to farmers on crop prices to enable farmer to sell his produce at the best possible rates and reevaluate the role of corrupt middlemen • Better monitoring of various schemes and their implementation enabling the government to create effective policies for benefit of the Agriculture sector • Effective disbursement of cash and monitoring of agricultural credit through credit institutions. • Agriculture & Allied Services • Health • Education • Infrastructure • Industries • Welfare • Administration & Support

16. Role of e-Governance in various sectors • Health • Comprehensive management of hospitals and health care centersto ensure proper utilization of resources • Delivery of health related services in rural areas • Collection and analysis of various health related indicators and figures which will enable effective monitoring the Health status of the State. This will also enable the State government to implement effective plans and schemes • Delivery of timely and State of the art emergency medical services • Increasing the functioning of government hospitals by automating administrative tasks which will lead to quicker and better services to citizens. • Agriculture & Allied Services • Health • Education • Infrastructure • Industries • Welfare • Administration & Support

17. Role of e-Governance in various sectors • Education • ICT can play an important role in the delivery of education to rural villages which suffer from inadequate education services. Using technology students in these villages can be taught be teachers in urban areas. This will help save time and money as well as increase the literacy in the State • e-Governance can also play an important part in admission procedures, display of results and other activities for schools as well as colleges throughout the State. • Agriculture & Allied Services • Health • Education • Infrastructure • Industries • Welfare • Administration & Support

18. Role of e-Governance in various sectors • Infrastructure • Managing of inventory for roads and bridges across the State and provide solution for efficient tendering procedures • Planning and management of water resources on a multi Sectoral and river basin basis, including full incorporation of environmental management practices for resources protection and sustainability • Speedy issue of driving licenses and other permits and increasing revenue collection at all check posts throughout the State • The State can implement an integrated software application to enable one stop shop for availing services in municipal corporations. This will enable the State to increase the efficiency and transparency of services. • Agriculture & Allied Services • Health • Education • Infrastructure • Industries • Welfare • Administration & Support

19. Role of e-Governance in various sectors • Agriculture & Allied Services • Health • Education • Infrastructure • Industries • Welfare • Administration & Support • Industries • Provide single window clearance for various administrative approvals required for setting up of new business in the State • e-Governance can also play an important part in the development of tourism in the State by making available easy access to information. The Tourism department could develop a full fledged portal for online booking as well as planning entire trips for visitors.

20. Role of e-Governance in various sectors • Welfare • Issue of valid ration cards, which is a critical citizen need, especially in rural areas where the population depends on the rationing shops for their food and daily supplies. It can also help to effectively administer the public distribution system • In Employment Exchanges by enabling citizens to avail of employment opportunities. • Effective monitoring of the Employment Guarantee Scheme will enable the State to improve the impact of this very important scheme • Automating workflows in the Panchayat Raj institutions and provide all services in an efficient and transparent manner • Implement caste verification and tribal certificate verification services • Agriculture & Allied Services • Health • Education • Infrastructure • Industries • Welfare • Administration & Support

21. Role of e-Governance in various sectors • Administration & Support • Effective scheme monitoring for the State • Online filing of taxes as well as single window clearance for businesses in the State. • Enhanced functionality for the Accounts and Treasuries in areas of audit and MIS • Enhancing Registration function to enable e-Registration and ‘Anytime registration’ • Computerized sale and printing of stamps • Integration of land records with registration • Enable service delivery through Citizen Service or SETU centers across the State. • ICT can be used to computerize the workflow of Police department, integration with other agencies / depts. • Agriculture & Allied Services • Health • Education • Infrastructure • Industries • Welfare • Administration & Support

22. How do we get there? e-Governance Roadmap

23. Future of e-Governance Roadmap Health Education PDS Transport Home Dept Agriculture Revenue Citizen Interface Citizen Spatial Identity

24. EGRM: Proposed e-Governance architecture

25. Step 6 Maturity Step 5 e-Democracy If you can’t measure it It isn't good enough Step 4 Full Integration Step 3 Process Redesign Step 2 Transactional Step 1 Informational e-Governance – Build Capacities

26. QUESTIONS

27. Technology in eGovernance Technology for better Governance Key Elements for Success - Technology Thank You Guru.Malladi@in.ey.com +919811772323