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IBM & CLIENT INPUT - OUTPUT PROCESS FLOW

This process outlines the integration journey from order to installation for a retailer, including scheduling, POS integration, quality assurance, manufacturing, and help desk support. With a total integration duration of 12 weeks, each step is crucial for a successful implementation.

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IBM & CLIENT INPUT - OUTPUT PROCESS FLOW

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  1. IBM & CLIENT INPUT - OUTPUT PROCESS FLOW • Order & Scheduling Process • Retailer Pre-Planning & POS Integration Process • IBM Self Checkout Integration Process • System Quality Assurance Process • Manufacturing Process • Installation Process

  2. ORDER & SCHEDULING PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS Maintenance Agreement WEEK -2 RETAILER INPUT LOA & Confidentiality Agreement Purchase Orders with Part Numbers Scope–Costs$ Project Plan Schedule Dates of Install Completed CIR Order Guide CAD Renderings B.O.M. IBM PROCESSES IBM OUTPUT Part Numbers to Retailer Order to Cabinetry Vendor Installation Dates to Retailer WEEK 2

  3. RETAILER PRE-PLANNING & POS INTEGRATION PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS Retailer HW & SW for Dev/QA Pre-Kickoff Meeting Checklist IBM PROCESSES WEEK -2 Mechandising Package Lane Light Spec Scale File Spec IBM OUTPUT Wiring Diagram with System Footprints User Exits with Instructions TPR Spec Development of Store Sign Kit Modification of Lane Light to Spec Site Planning for Self Checkout Integration of User Exits Development of ASCII File to Spec Development of ASCII File to Spec RETAILER PROCESSES Delivery of Store Sign Kit (During Install) Retailer’s Lane Light Modified to Spec RETAILER OUTPUT Retailer Blue Print of FE with Self Checkout Compiled TSA System Generated TPR Text File System Generated Scale Text File WEEK 4

  4. PSI INTEGRATION PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS WEEK 0 Functional Spec Product Requirement Document IBM PROCESSES Project Kickoff Meeting & Site Visit Completed CIR Retailer HW & SW for Dev/QA Logos & Audio Requests Department Definitions UPC/PLU Ranges RETAILER INPUT Cashier PLU Sheet Master UPC List WEEK 3 Custom Graphics/Audio Custom Store Config Custom Identify Table IBM INPUT Custom P/D Tables Code to Source Safe Custom Code Custom Security DB Custom QLD WEEK 6

  5. SYSTEM QUALITY ASSURANCE PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS WEEK 0 IBM INPUT Completed CIR WEEK 6 QA Test Cycle Incidents Open/Close in Database QA Test Scripts IBM PROCESSES IBM OUTPUT Release Notes SW Release WEEK 8

  6. MANUFACTURING PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS LAB WEEK 4 PILOT WEEK 8 Custom Cabinetry MFG Installation Instructions IBM INPUT Configured Controller SW System Block Diagram Configuration Data Sheet PIN PAD Download Instructions CFE Scanner Tags RETAILER INPUT LAB WEEK 5 PILOT WEEK 9 IBM OUTPUT SCO System Deliverable (Plus Spare Parts) LAB WEEK 6 PILOT WEEK 10

  7. INSTALLATION PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS LAB WEEK 4 PILOT WEEK 8 IBM OUTPUT POS Config. Setup Installation Checklist Site Support Schedule Configuration Data Sheet Schedule w/Training Agenda Site Support Schedule System Block Diagram Site Installation Instructions Retailer Floor Plan of FE with Self Checkout IBM INPUT IBM OUTPUT Installation Handshake w/ Field Support Trained Associates Installed System at Retailer Site LAB WEEK 8 PILOT WEEK 12

  8. HELP DESK & SUSTAINING SUPPORT PROCESS FLOW TOTAL INTEGRATION DURATION = 12 WEEKS LAB WEEK 8 PILOT WEEK 12 RETAILER INPUT Field – Techs, PM’s, AM’s VPN or PcAnywhere Host Setup Maintenance Agreement Help Desk Calls Software Release Data Analysis Incident Database Extract Analysis Weekly Status Reports IBM PROCESSES Repository of Client Info IBM OUTPUT Failure Analysis SW / HW Repair & Replace LAB – PILOT – INFINITY PILOT EVALUATION PERIOD – WEEK 12-24

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