Disaster Information Reporting System

1. Public Safety & Homeland Security Bureau – Communications Systems Analysis Division John Healy Disaster Information Reporting System August 21, 2007

2. Outline • Background • Why develop the Disaster Information Reporting System (DIRS) • Roles of National Communications Systems (NCS) and the FCC in Disaster Recovery • Process Flows • Information in DIRS • Disaster Information Reporting System • Accessing DIRS • Viewing contact information • Adding/updating reports – Network status information • Process the data • Generate tables • Generate charts • Generate maps

3. Process During Katrina • Carriers reported some equipment failures in Network Outage Reporting System (NORS) • Information incomplete • Information inconsistent across carriers • Needed information daily on the status of equipment • Numerous phone calls to find out information • Some Information transmitted via e-mails and manually summarized • Whole process – labor-intensive • Carriers contacted by numerous agencies and people in the FCC

4. Why Develop the Disaster Information Reporting System (DIRS) • Need information on Network Status • Need daily updates • Need process to be automated • Need consistent data • Need the “right” single-points-of-contact

5. Disaster Recovery & Reporting • National Communications System: • Overall Coordination: Coordinate the planning for and provision of national security and emergency preparedness communications for the Federal government during disasters and emergencies. • Federal Communications Commission (FCC): • Situation Awareness Data Collection: Collect network status and restoration information from companies through the Disaster Information Reporting System (DIRS).

6. FCC Notifies Companies FCC Notifies Companies Companies Access DIRS Companies Input Data FCC Generates Tables & Input for SitRep Generate Charts, Maps Disaster Reporting Process Disaster Data Collection Disaster Data Collection Activated Activated Company Activity Done Daily FCC Activity NCS Activity NCS Write SitReP Send inputs to White House/JTRB

7. What Information Does/Will DIRS Have? • Contact Information • Information on Network Status in a Disaster Area

8. Contact Information • Name • Company • Phone Number • Cell Phone Number • Blackberry Number • E-mail Address Usually NOC People

9. Disaster Information Reporting System (DIRS) Information on Network Status in a Disaster Area • Wireline Switch • Wireline Digital Loop Carrier (DLC) • Interoffice Facilities – Point to Point • Interoffice Facilities – Rings • Wireline PSAP – ALI Provider • IXC Blocking • Wireless MSC/STP • Wireless Cell Site by County • Broadcast – AM, FM, TV Stations • CATV

10. Disaster Information Reporting System (DIRS) – Using the System • Accessing DIRS • Viewing contact information • Adding/updating reports – Network status information

11. Accessing the Disaster Information Reporting System (DIRS) Production System • Go to https://www.fcc.gov/nors/disaster/ Alternately • Go to www.fcc.gov • Go to E-Filing (see center at top) • Choose Disaster Information Reporting System

12. Main Menu for an FCC Special User

13. Disaster Information Reporting System (DIRS) – Using the System • Accessing DIRS • Viewing contact information • Adding/updating reports – Network status information

14. Contact Information

15. Contact Information

16. Disaster Information Reporting System (DIRS) – Using the System • Accessing DIRS • Viewing contact information • Adding/updating reports – Network status information

17. Add/Update Reports

18. Add/Updating Reports Note: FCC Users can update and add reports

19. Wireline Switch

20. Wireline Digital Loop Carrier

21. Interoffice Facilities - Point to Point

22. Interoffice Facilities - Rings

23. Wireline PSAP- ALI Provider

24. IXC Blocking Report

25. Wireless MSC/STP Report

26. Wireless Cell Site by County

27. New Broadcast Disaster Report

28. CATV Report

29. Process Data • Generate tables • Generate charts • Generate maps

30. Generate Tables • List reports in DIRS • Generate data for SitRep tables

31. Another Example SitRep Table

32. Another Example SitRep Table

33. Process Data • Generate tables • Generate charts • Generate maps

34. Example Chart – Wireline Status

35. Example Chart – Consumers Out of Service (continued)

36. Another Example Chart – Cell Sites Operational

37. Another Example Chart – Percent Cell Sites Operational (continued)

38. Another Example Chart – Broadcasters On Air

39. Another Example Chart – Percent Radio Stations On Air (Continued)

40. Another Example Chart – Percent TV Stations On Air (Continued)

41. Process Data • Generate tables • Generate charts • Generate maps

42. Example Map - Switches Down or On-Backup Power

43. Example Map Broadcast Stations

44. Example Map Percent of Cell Sites Down

45. Timeline for DIRS - Status • January 2006 to June 2006 – Work with major companies to determine data to collect • June 2006 – Test version of DIRS available • November 2006 to May 2006 – Friendly user tests • May 2007 – Training Sessions for 100s of wireline carriers, wireless carriers, broadcasters, and CATV system operators • July 23, 2007 – Final OMB Approval • August 8, 2007 – Final OMD Approval/IATO • August 9, 2007 – Production System put online

46. Resources Available to Help You if You Would Like to Try DIRS • Test system at https://selafoss.fcc.gov/nors/disaster/ • User Manual at the same URL • E-Mail • FCC-Disaster@fcc.gov • john.healy@fcc.gov • david.ahn@fcc.gov

47. What Will Happen If Disaster Data Collection is Activated • An e-mail will go to all the active contacts in DIRS. • The e-mail will contain the URL of the production version of DIRS. • The e-mail will ask the users to use the forgotten password link. • The users will be given a date and time when the first set of reports is due. • The e-mail will state that updates are due daily.