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Enhancing Emotional Intelligence and Resilience in Social Work

Learn about Emotional Intelligence, resilience, and their applications in social work practice. Understand the importance of emotional resilience in managing job stress. Discover strategies for building emotional resilience and enhancing EI in social work.

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Enhancing Emotional Intelligence and Resilience in Social Work

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  1. Emotional Intelligence & Resilience in Social Work Katrina Ferry

  2. Emotional Intelligence Aims: To understand the principles of Emotional Intelligence and Emotional Resilience To understand applications to social work practice

  3. Emotional intelligence What is EI exactly?

  4. EI: Emotional Intelligence Basic Principles of EI are: Understanding yourself, your goals, intentions, responses, and behaviour. And; Understand others and their feelings.

  5. Emotional intelligence Five aspects of emotion 1. Perception, appraisal and expression of emotion. 2. Emotional facilitation of thinking. 3. The understanding, analysis, and utilisation of emotional knowledge. 4. The Regulation of emotions to promote emotional and intellectual growth. 5. Reflective ability, social competence and empathy. (Kinman and Grant 2011)

  6. Emotional Resilience Emotional resilience is the ability to remain clam after encountering a negative experience. It is intrinsic motivation, an inner force by which we can hold ourselves through all the downsides of life.

  7. Resilience! Why does this matter?

  8. Can you take this call Bill

  9. The Evidence “For several years, the UK Labour Force Survey (HSE) has found the highest prevalence of work related stress amongst health care and social care workers” Grant and Kinman:2014

  10. Read all about it Social workers too stressed to do their job “Community Care survey of more than 2,000 frontline staff and managers” Community Care 7 January 2015

  11. The Evidence A third of respondents admitted using alcohol to cope with stress 17 % admit to taking prescription medication for stress 97% report feeling moderately or severely depressed “Community Care survey of more than 2,000 frontline staff and managers” Community Care 7 January 2015

  12. Wise words “The greatest glory in living lies not in never falling, but in rising every time we fall.” Nelson Mandela “Resilience is a muscle. Flex it enough and it will take less effort to get over the emotional punches each time.” Alecia Moore (aka PINK)

  13. What do you see?

  14. I am me / Social worker

  15. Case study Wendy is an experienced social worker who is often admired. She is always in before everyone and the last to leave; she has a reputation of managing the most complex cases and frequently puts up her hands to take on new work when others wont. Lately Wendy has become irritable and withdrawn, is arriving late for meetings and missing her deadlines. She snaps when her colleagues ask if anything is wrong. Is anything wrong?

  16. Emotional Resilience in Social Work Undoubtedly, social work is a job that requires tremendous emotional intelligence and empathy. Due to the nature of their work, social workers often need to hide or suppress their reactions to dominating authority or the immense workload that they don’t get paid for (Kinmanand Grant 2011). Doing this for years is undoubtedly stressful and can take a toll on the workers’ resilience and emotional tenacity.

  17. Under pressure

  18. Emotional Intelligence

  19. Theory?

  20. Practice!

  21. Work load management?

  22. Where is this going

  23. Rescuing the rescuer

  24. Time for reflection Take some time to think about Wendy, what lessons can be learned?

  25. Using supervision to build resilience Supervision provides a safe environment for critical reflection, challenge and professional support that operates alongside an organisation’s appraisal process. It includes time for reflection on practice issues that arise in the course of everyday work, and can help social workers and their managers to do their jobs more effectively. It enables social workers to develop their capacity to use their experiences to review practice, receive feedback on their performance, build emotional resilience and think reflectively about the relationships they have formed with children, adults and families.

  26. The four stakeholders in supervision • Service users • Staff • The organisation • Partner organisations

  27. The four functions of supervision • Management • Development • Support • Mediation

  28. The four elements of the supervisory cycle • Experience • Reflection • Analysis • Action

  29. Mindfulness and Emotional Intelligence

  30. Referrence Grant, L and Kinman, G 2014 Developing Resilience for Social Work Practice,, London, Palgrave Macmillan. Community Care: 2015 Social workers too stressed to do their job according to survey: Rachel Schraer on January 7, Kinman, G and Grant, L 2011 Exploring Stress Resilience in Trainee Social Workers: The Role of Emotional and Social Competencies. British Journal of Social Work. 41 (2), 261–75

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