Emotional Intelligence and Organizational Competitiveness

1. Emotional Intelligence and Organizational Competitiveness Presented by http://writinghelpline.com/ http://writinghelpline.com/

2. Definition of Emotional intelligence • Involves the skills and activities of recognizing one’s and others’ emotions and managing and utilizing them to enhance relationships. • Encompasses four major areas: • Self-awareness - ability to be in recognize and manage personal emotions • Self-management - skill of directing and controlling emotional reactions. • Social awareness - the essential skill of being in tune with one’s social environment, including deciphering other people’s emotions accurately • Relationship management - use of self-awareness, self-management and social awareness to build and enhance relationships http://writinghelpline.com/

3. Emotional Intelligence in the Organization • Porter’s Five Forces spell out the importance of emotional intelligence for organizational competitiveness • Theory outlines the factors that influence competitiveness • supplier power • buyer power • threat of new entries • competitive rivalry • threat of substitution. http://writinghelpline.com/

4. Emotional Intelligence in the Organization • The five factors demand the organization’s accurate and comprehensive knowledge of the self and the industrial environment of its operations • Include the internal environment – strengths and weaknesses - and the external environment – opportunities and threats. • Emotional intelligence allows the organization to draw up and implement business strategies aimed at influencing these environments towards a competitive advantage. http://writinghelpline.com/

5. Leadership and Emotional Intelligence • Organizational environments demand leaderships based on emotional intelligence to address employee and workplace problems effectively. • emotional intelligence allows leaders to listen, understand and empathize with their employees. • Is essential in participative management and leadership. • Allows leaders to manage conflict resolution methods effectively http://writinghelpline.com/

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