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MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System. Chapter 5: User Environment and Multiple Languages. Objectives. Understand and customize user profiles Configure and troubleshoot fast-user switching

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MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System

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  1. MCDST 70-271: Supporting Users and Troubleshooting a Microsoft Windows XP Operating System Chapter 5: User Environment and Multiple Languages

  2. Objectives • Understand and customize user profiles • Configure and troubleshoot fast-user switching • Configure support for multiple languages or multiple locations • Protect user data Guide to MCDST 70-271

  3. User Profiles • Collections of desktop and environmental configurations on a Windows XP system • Stored by default in \Documents and Settings folder on each client • Material stored in a user profile includes: • Application Data • Cookies • Desktop • Favorites Guide to MCDST 70-271

  4. User Profiles (continued) Guide to MCDST 70-271

  5. Mandatory Profile • Created by manually renaming the Ntuser.dat file to Ntuser.man • Edit the mandatory profile • Temporarily rename the profile’s Registry file back to Ntuser.dat • Edit the Registry directly • Control Panel • Collection of tools and utilities where most system- and hardware-level installation and configuration take place Guide to MCDST 70-271

  6. Mandatory Profile (continued) Guide to MCDST 70-271

  7. Default User and All Users Profiles • User profile • Created by automatically duplicating the contents of the Default User profile • All Users profile • Contains common elements that appear in every user’s environment • Default User profile and All Users profile • Appear as subfolders of the \Documents and Settings folder Guide to MCDST 70-271

  8. Local Profiles • Local profile • Set of specifications and preferences for an individual user stored on a local machine • Established by default for each user who logs on to a particular machine • Two ways to create a user profile • Log on as a user and configure desktop environment as desired • Assign a mandatory profile to user from an existing definition Guide to MCDST 70-271

  9. Roaming Profiles • Windows XP Professional local users have only local profiles • Roaming profile resides on a network server to make it broadly accessible • Default path designation for a roaming profile is \\computername\username Guide to MCDST 70-271

  10. Troubleshooting User Profiles • Troubleshooting steps: • Attempt to discover if problem is experienced by all users or just a specific user • Create new user account and log on with that new account • If network is a domain and user accounts have roaming profiles, try logging on to another client using the same user account that was experiencing the problems Guide to MCDST 70-271

  11. Customizing a User Profile • Start menu • Left column of icons includes a quick link to a Web browser and e-mail client • Improved Taskbar and Quick Launch Icon Bar • Active application buttons are grouped by type • Notification Area • Improved system tray icon management Guide to MCDST 70-271

  12. Customizing a User Profile (continued) Guide to MCDST 70-271

  13. Customizing a User Profile (continued) • Enhanced Desktop • Customer is allowed to customize desktop functionality • Customization Settings • Most are retained in the user profile • Start Menu and Taskbar • Configuration settings are defined through the Taskbar and Start Menu applet in Control Panel Guide to MCDST 70-271

  14. Customizing a User Profile (continued) Guide to MCDST 70-271

  15. Customizing a User Profile (continued) • Taskbar Tab • Contains configuration settings • Start Menu Tab • Used to select the view of the Start menu and to customize the configuration of the selected view • Desktop Configuration • Desktop can be used to host shortcuts to applications, folders, or files Guide to MCDST 70-271

  16. Customizing a User Profile (continued) • Folder Options applet • Sets functional and visual parameters of folders on system • Accessibility Options • Accessibility Options applet • Accessibility Wizard Guide to MCDST 70-271

  17. Customizing a User Profile (continued) • Keyboard and Mouse • Keyboard applet modifies keyboard functions • Mouse applet modifies mouse settings (switching functions of left and right buttons, double-click speed, graphics used for pointers) Guide to MCDST 70-271

  18. Customizing a User Profile (continued) Guide to MCDST 70-271

  19. Configure and Troubleshoot Fast-User Switching • Fast User Switching • Allows Windows XP Professional to switch users without logging off or closing any open applications • To configure or enable Fast User Switching: • Open User Accounts applet from Control Panel • Click Change the way users log on or off • Check the Use Fast User Switching check box Guide to MCDST 70-271

  20. Configure Support for Multiple Languages or Multiple Locations • Windows XP is capable of supporting most known languages • Mechanisms supporting various languages • Localization setting for most Windows XP versions is fixed and cannot be changed • Regional and language options allows any version of Windows XP to view, edit, and print Unicode-enabled documents Guide to MCDST 70-271

  21. Windows XP Multilingual User Interface Pack • Used to create customized language editions of Windows XP • Standard Windows XP Professional version is not fully capable of supporting other languages on the same level as a fully localized version Guide to MCDST 70-271

  22. Windows XP Multilingual User Interface Pack (continued) • Localized version • Created for a specific country, region, locale, and language • United States local version • The standard English version Guide to MCDST 70-271

  23. Regional and Language Options • Regional and Language Options applet • Used to change the standards and formats used by the system for currency, number formatting, etc. • Regional Options Tab • Used to define location-specific uses or requirements for numbers, currency, time, dates, and more Guide to MCDST 70-271

  24. Regional and Language Options (continued) • Languages Tab • Used to configure the default input language to use for text entry and keyboard settings • Advanced Tab • Allows you to configure language support for non-Unicode programs • Input locale • A combination language and keyboard layout used to define how data is entered into the computer Guide to MCDST 70-271

  25. Troubleshooting Language Issues • Perform the following steps: • Verify the localization version of Windows XP being used. Is this the primary language of the user? • Is the client MUI enabled? What other languages are installed? • What language is the user attempting to use as the current input language? • Is the Regional and Language Options applet set to the correct and desired input language? Guide to MCDST 70-271

  26. Troubleshooting Language Issues (continued) • Is the document being viewed functioning within the language as expected? • Is the keyboard functioning within the language as expected? • Is the application being used Unicode compliant? If not, replace it. • If the issue is related to MUI, use the Microsoft Knowledge Base to search for a possible solution (support.microsoft.com). Guide to MCDST 70-271

  27. Protecting User Data • Make and verify backups on a regular basis • Microsoft Backup Utility • Provides the easiest method of backing up or restoring data • Methods to back up your data • Backup or Restore Wizard • Click the Backup tab of the Backup Utility to set your backup options manually Guide to MCDST 70-271

  28. Protecting User Data (continued) Guide to MCDST 70-271

  29. Protecting User Data (continued) Guide to MCDST 70-271

  30. Backup Types • Copy backup • Normal (or full) backup • Daily backup • Differential backup • Incremental backup Guide to MCDST 70-271

  31. Combinations of Backups • Incremental daily backups • Make the daily backup operation run quicker, but require a longer restore period • Differential backups • Cause longer and longer backup periods each day • System State data • Protects the Registry, the COM+ Class Registration database, and system boot files Guide to MCDST 70-271

  32. Automated System Recovery (ASR) • Can restore essential system files in the event of a severe system failure • ASR media set • Consists of a floppy and one or more backup tapes or other media Guide to MCDST 70-271

  33. Automated System Recovery (ASR) (continued) • To restore a system using ASR: • Start the system using the original system CD or the boot floppies • When prompted: • Press F2 to initiate the ASR restore process • Provide the ASR floppy and the backup media Guide to MCDST 70-271

  34. System Restore • Can be used to return the OS to a previously saved state • Can reverse system configuration settings and Registry changes • Automatically creates restoration points during critical system changes Guide to MCDST 70-271

  35. System Restore (continued) • Restore points created automatically • The first bootup • Every 24 hours of calendar time or 24 hours of uptime • Automatic updates • Any restore operation using the Backup Utility • Installing unsigned device drivers Guide to MCDST 70-271

  36. Summary • Windows XP • Maintains a user profile for each user account • Supports accessibility options • Customizing the desktop and the user environment • Accomplished through various Control Panel applets Guide to MCDST 70-271

  37. Summary (continued) • Fast User Switching • Allows other users to log on to system without forcing current user to log off or close open applications • Windows XP • Supports multiple input languages • User data • The collection of data files created by the user Guide to MCDST 70-271

  38. Summary (continued) • Windows XP Professional backup • Can restore files and settings on the system partition • System Restore • Can be used to roll back the state of the system to a previously recorded state Guide to MCDST 70-271

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