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State of Florida Southwood Shared Resource Center (SSRC) ______________________________

State of Florida Southwood Shared Resource Center (SSRC) ______________________________. Board of Trustees Meeting September 12, 2011. Agenda. I. Call to Order. Roll Call Review & Approve Previous Meeting Minutes Chairman’s Remarks. II. Old Business - Review Action Items.

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State of Florida Southwood Shared Resource Center (SSRC) ______________________________

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  1. State of FloridaSouthwood Shared Resource Center (SSRC)______________________________ Board of Trustees Meeting September 12, 2011

  2. Agenda

  3. I. Call to Order • Roll Call • Review & Approve Previous Meeting Minutes • Chairman’s Remarks

  4. II. Old Business- Review Action Items

  5. Standing Board Committee Reports • Customers and Services Workgroup • Operations and Finance Workgroup • Technology Workgroup Discussion

  6. III. New Business • Project Status • Shared Transitional Service (STS) to Managed Service • Mainframe Software Standards • Utility-Based Computing • SSRC Incident Activity • Budget Preparation Process • Miscellaneous Announcements • Board of Trustee Actions

  7. Status #1 – STS to Managed Services Plans September – October • Complete Operational Remediation of GAL, DOC, PERC, PSC, JAC, DJJ, EOG • Initiate or continue Operational Remediation of all other agencies • Complete migration of all GAL, DOR and DOH VM farms into SSRC Virtual Center • Continue redeployment of under-utilized virtual hosts • Project Highlights as of August 31: • Operational Standards, remediated 140 of 808 servers for 18% complete. • Server Infrastructure, 36 of 808 servers for 4% complete.

  8. Status #2 – Mainframe Software Standards • Accomplishments • Monitoring – IBM product procurement in process • Data Base Tools – new RFQ to be released 09/14/11 • Automation Tools – work group kickoff tentatively 9/8/11 • Application Tools – consolidated into one work effort with kickoff 9/19/11

  9. Status #3 – Utility-Based Computing • Accomplishments • ITN negotiation • 1st Round of Negotiations Complete (8/31/11) • Continued Progress • 2nd Round Scheduled for Early September • Subsequent Rounds Scheduled in Sept/Oct • Estimate Completing Negotiations (10/31/11)

  10. Status #4 – SSRC Incident Activity “Root Cause” Incident Activity with Categorization • Service Disruptions reported August 2011 • 47 service disruptions • No disruptions reported to AEIT as an “incident”

  11. Status #5 – Budget Preparation • Budget preparation is due early • July – LBRs developed by SSRC Staff … COMPLETE • Aug – LBRs Technology Workgroup review … COMPLETE • Sept – Board approve LBRs due to OPB 09/15 • Oct – Board approve FY10/11 True Up • Oct – Board approve FY12/13 Cycle 1 - 10/24 • Nov – FY12/13 Cycle 1 Forecast due to OPB 11/01 • Jan – FY12/13 Cycle 2 (if needed) due 31st to Legislature

  12. Status #6 – Miscellaneous Announcements • Ethics Audit (E.O. 11-03) underway by DMS-IG • New Business Office Manager - Robert A. Hicks • State E-mail Contract Amended (#01) - for data center location(s) completed • SLA completion status for FY 11-12

  13. III. New Business Presentations and Decisions • LBR Issues • Uncollectable Accounts Receivable • Workgroup Leadership and Support

  14. Item #1 – LBR Issues • Board review process produced the following legislative budget requests (LBR) • Request the Board approve the LBRs to be included with the SSRC budget submission.

  15. Item #2 – Uncollectable Accounts Receivable • The following request was reviewed by the SSRC Operations & Finance Workgroup • True-up adjustments for FY04 to FY08 left $237,625.80 uncollectable • Initial AWI service program is in agreement • AWI, DMS, DFS agree to a credit invoice that will relieve this amount without a write-off once approved by the SSRC Board of Trustees • Request the Board approve this customer credit and the removal of the outstanding Accounts Receivable

  16. Item #3 – Technology Workgroup Discussion • Board requested the collection of suggestions and subsequent discussion of the Board’s three workgroups • Suggestions were requested and provided to the Board • Alternatives workgroups structures included • Standing workgroups with recurring product deliverables • Ad Hoc workgroups formed to advise Board on selected subjects • Finance and ad hoc workgroups using vendor services • Board’s action item was to consider the workgroup structure and recommended roles and responsibilities and to determine their proper use • Request the Board provide direction for the roles and responsibilities of the workgroups

  17. IV. Upcoming Calendar • Summarize Action Items from this meeting • Identify agenda items for next meeting • Next meeting(s) • October 10, 2011, Turlington, Room 1721

  18. Reminder

  19. Open Board/Public Discussion • Open Board / Public Discussion • Adjournment

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