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Chapter 8- Flight Line and Front Desk Operations

Chapter 8- Flight Line and Front Desk Operations. AST 205. What are some activities that take place on the flight line?. Fueling Repositioning aircraft Line maintenance- sometimes Aircraft servicing- lav. Pre-heat, cleaning, etc. Passenger transportation. Importance of the Flight Line.

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Chapter 8- Flight Line and Front Desk Operations

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  1. Chapter 8- Flight Line and Front Desk Operations AST 205

  2. What are some activities that take place on the flight line? • Fueling • Repositioning aircraft • Line maintenance- sometimes • Aircraft servicing- lav. Pre-heat, cleaning, etc. • Passenger transportation

  3. Importance of the Flight Line • It is generally the first impression your customer will have of your operation

  4. Important aspects of a well managed flight line: • -Courteous personnel- regardless of pilot • -Prompt Service- have A/C fueled & ready • ie. Preheated • -Efficient- minimize pax. Delay esp. Fueling • -Attn. To Detail- fuel spillage, windows etc.

  5. Flight Line Operational Considerations • -Do line personnel monitor tower? • -Are personnel equipped with radios to • communicate with the front desk? • -How will you attract flight crews to your • Ramp? Flagman, “follow me” truck, etc. • -What transportation arrangements have • Been made for pax. & flt. Crews

  6. Important line layout considerations: • -visibility- for landing traffic • -well marked • -well maintained- pavement/stripes/ropes • -plenty of space • -clean appearance- discourage poorly • kept aircraft • -(Invite the Tower personnel to your Christmas party)

  7. Flight Line Training • The flight line can be a hazardous place so proper training and protection is a must: • Awareness of ramp hazards- jet blast, noise, visibility, protection from the elements, protection of passengers etc. fire hazards (i.e. cell phones), proper grounding/bonding procedures, spillage procedures. • Also training in- correct fuel grade/aircraft identification, fuel fill systems, ATC phraseology, hand signals, etc.

  8. MOGAS- auto fuel • -Use only in low compression engines • -Must see placard before fueling (STC) • -Very susceptible to contamination/moisture • -Shorter storage life- varnish • -Quality harder to control- Major Co’s only • -May be a large source of revenue

  9. Self-refueling • Individual • Hazardous- outside only • spillage destroys asphalt over time • Airport should have a policy and can charge a flowage fee. • Corporate • turning to self fueling for several reasons: • lower cost • reduced fueling errors • less time consumed • more control/security • *This can be discouraged by quality service

  10. Self Serve/Pay at the pump are also becoming the trend at FBO’s. Advantages are: • Fuel available at all hours- convenience • Less cost to customer • Can be a selling point for your operation • *Others might not want it

  11. Front Desk • The “nerve center” of the operation • The interface between the gen. Public & Avn. • Front Desk Considerations: • neat orderly appearance • full time attentive personnel

  12. Duties of the Front Desk Attendant • Financial transactions for all operations • Unicom • Arrange a/c movements • Directs customers to proper place • Arrange ground transportation/lodging • Keeps guest log* • *Should be a good people person

  13. Other FBO Customer facilities consist of: • Lounge/restroom facility • Comfortable couches/recliners • T.V. • Books/Mags. • Quiet/Dark Atmosphere • Phones/internet connection • Restrooms should be clean • Other...

  14. And the Flight Planning Area • Flight Planning area • Wall Chart • FSS phone w/ instructions • big table • online wx./ flight planning service • PC with internet connectionFacility Directory- AOPA, JEPP, ACUKwik • Other... • *Overall neat appearance is imperative

  15. The End

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