Keep Your Users Up to Speed Using Web-Based Learning

1. Graunke Consulting Training, Instructional Design, Writing Keep Your Users Up to Speed Using Web-Based Learning Presented by: Jeff Graunke jeff@graunkeconsulting.com 630-204-9376 NOCAUG August 2006

2. Overview • How you can use it • Examples • Storyboards • Templates • Development Guidelines • Design Considerations • Tools • Lessons Learned

3. The Faces of e-Learning • What is e-Learning? It can be: • Electronic classroom • Computer or Web-based material • Demonstrations • Practice Sessions • Assessments

4. How Can You Use It • Show processes • Change Management Tool • Introduce a project • Re-train • Refresher • Fix a broken process • New hires/ new-to-role staff

5. Compliments Classroom • eLearning can be used as: • Prework for class room instruction. • In-class activity • Review/refresher

6. Examples • Here are some examples.

7. Develop a Template • Keeps courses and modules consistent • Eliminates wasted time trying to figure what looks best • Makes it easier on team members • Conditions users on what to expect

8. Create Development Guidelines • This will serve as a guiding document to the development team • Keeps the development process consistent • Address specific tool issues (i.e. screen size, font, color schemes, etc…) • Allows new development team members to get up to speed quickly

9. Design Considerations • Module/course should be process-based • Tell/show them how it works. They need to know the mechanics (i.e. pause, replay, answering questions) • Use real-world examples and data • Tell them, show them, have them do it • You must test

10. Use Storyboards • Serve as road map/blue print • Tell you where you’re going and what it will look like • Force you to think through the entire process • This is the hardest part • The development is done here

11. Tools • Oracle User Productivity Kit (UPK) • Macromedia (Captivate, Breeze, DreamWeaver, etc…) • Camtasia • Etc….

12. Lessons Learned • Do the Story Board first. • The more time you spend up front, the less time you spend actually building the courses and reworking it. • It forces you to think through the process and what screens, data, and examples to use. • It becomes the guiding document for the course.

13. Lessons Learned • Work the process in the system. • This helps you know what data to use for demonstrations and where to click next. • It reduces the amount of re-work and corrections needed.

14. Lessons Learned • Spend time to learn the tool • Practice, practice, practice • Designate one Guru

15. Key Points • How you can use it • Examples • Storyboards • Templates • Development Guidelines • Design Considerations • Tools • Lessons Learned

16. Questions/Discussion ? ? ? ? ? ? ? ?

17. Graunke Consulting Training, Instructional Design, Writing Graunke Consulting, Inc. is a Chicago-area based consulting firm specializing in training, e-learning, instructional design and writing. Visit our website at www.graunkeconsulting.com. Jeff Graunke is president and founder of Graunke Consulting. He has created and delivered Oracle Applications training programs for Underwriters Laboratories, City of Chicago, Chicago Public Schools, Chicago Transit Authority, Rockwell FirstPoint Contact and others. Contact Jeff at jeff@graunkeconsulting.com or at 630-204-9376.