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Data Driven Organization. In house capacityData up frontThink strategically about usefulnessKeep it simple what can we realistically collectWhat's in it for staff? Collectors become usersCompromiseUse the data that's collected. Administrative Data Sources. RSA 911 VR database in which demo
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1. Vermont’s Data Systems CMS MIG Conference
Denver, May 2011
Susan Wells
2. Data Driven Organization In house capacity
Data up front
Think strategically about usefulness
Keep it simple – what can we realistically collect
What’s in it for staff? Collectors become users
Compromise
Use the data that’s collected
3. Administrative Data Sources RSA 911 – VR database in which demographic and services information for all VR customers is kept. Also used for mandatory reporting to the Rehab Services Administration.
VT Unemployment Insurance (UI) Database – maintained by the VT Dept. of Labor and includes data sent to VDOL from employers and used to collect earnings data on cohorts.
4. VT Dept. for Children and Families (DCF) ACCESS database – includes all the state’s social welfare and healthcare programs (TANF, Medicaid, Food Stamps, etc.) and is used to track eligibility for state healthcare and cash assistance programs.
5. Electronic Data Systems (ESD) Medicaid Claims database – provides access to Medicaid eligibility and claims data for analysis of health care eligibility and utilization patterns and third party health care coverage.
VT Dept. of Corrections database – used to track rates of incarceration and days incarcerated for the youth served by VR.
6. Use of Data Program evaluation: how effective are we?
Pilot programs: what is the policy impact?
Medicaid Buy In: potential impact of policy changes
Ticket to Work: use for eligibility and claims
7. Program design: What is the unmet need? How might we best meet the need? What are the potential areas for collaboration with other systems?
Use to encourage participation – really, it IS going well.
Set performance targets
Report to legislature
8. Sustaining Access Memoranda of Understanding
Use existing data sources and build on that
Evaluate reliability of sources
Need support from leaders – believe in the data, pay attention to what it says
9. Performance Based Contracts and Agency Outcomes Creative Workforce Solutions (CWS): Coordinating employer outreach across the VT Agency of Human Services (AHS)
Employment teams comprised of all employment specialists funded through AHS programs
Use two data gathering tools –
Salesforce on employer contacts
Reporting tool on client-specific data
10. Original CWS proposal set outcome targets overall
Later asked to determine employment outcomes for each agency department
Working with all departments to draft and then formalize into grant language
11. Using Data to Improve Services: An Example Designated agencies for developmental services and mental health services:
Measures and targets defined as
1. Employment rate – percentage of consumers served who are employed during the grant term
2. Average quarterly earnings – average quarterly earnings for all consumers during the grant period
12. 3. New placements in employment – individuals who have been employed for 90 days and meet VR criteria for rehabilitation.
13. In future grant agreements, the State will include two additional measures:
1. Consumer access to employment services
2. Consumer satisfaction with employment services
Data mechanisms need to be developed to track these outcomes.
14. Targets set for each program based on size and past performance but is standardized across all programs
Amount of monies granted to each program based on data on numbers served ( previously was just a historical amount continued year to year)
15. Carrots and sticks –
Incentive payments determined by increase in outcomes from 2011 to 2012
Holdback provisions set for not meeting the minimum targets and correction action plan initiated
Requires a higher increase for lower performing programs
16. Participation on employment teams and use of Salesforce required of all grantees.
UI data used for employment rate and earnings – used to be self-report
17. Link together –
Number of employer contacts
Data on progressive employment placements
Number of people employed
Should show that improved employer outreach will lead to better outcomes – the basic premise for CWS
Always include anecdotal stories from the team on how placements worked and the customer success stories.
18. Susan Wells
Division of Vocational Rehabilitation
Weeks 1 A
Waterbury, VT 05671-2303
802.241.3177
susan.wells@ahs.state.vt.us