Business Activity Monitoring and CEP at Next Generation easyCredit

1. Rainer von Ammon Hans-Martin Brandl David Guschakowski Torsten Greiner Business Activity Monitoring and CEP at Next Generation easyCredit Business Partner: In cooperation with: 2. CEP Symposium Palo Alto, 2006-11-07

2. Agenda • Problems and Considerations • Business purpose for the application • Technology challenge and the principle of BPM/BAM/CEP • Initial position without event generation • The Approach • The stream and its events through Service Bus • The correlation engine • Vision – Event generation via middleware • Conclusion: The Event Tornado for a better Business Insight

3. Business purpose for the application • First Online Instant Credit System called „easyCredit“, • provided by norisbank • Observation of problems: • possible daily loss of sales because of canceled credit applications without appropriate compensating actions • contingent unavailable services (e.g. credit decision service, printer service) and providers • Other problems, but not focus of this study, e.g. • Increasing danger of credit losses, because today more and more customers have more credits from different banks • … •  No realtime / forward detection /BAM • of – especiallyimminent -problems like those •  If process problems occur, they are not always obvious to the IT (partially IT blindness)

4. The technology challenge and the principle of BPM/BAM/CEP, e.g. for „Next Generation InstantCredit Systems“ • realize scenario • process instances • set parameters Workflow Engine based on BPEL Workflows Rules Engine„special“ SQL resp. other languages analysehistory… Build business level events IF …AND …FOLLOWED BY…WITHIN…ACTION Adapterse.g. RFID, topics of Pub/Sub, … calculate pott, offer rates, profit… e.g. payments e.g. credit offers (completed)

5. Vision – event generation via middleware Service Consumers Service Orchestration (OpenSource or BEA WLI 9.x or IBM Process Server or Oracle …) Service Bus Layer (SOPware or AquaLogic Service Bus or WebSphere …) Service Enablement (WLI 9.x or WebSphere …) Resources

6. Initial position and first CEP enhancements Interceptor

7. The stream and its events Interceptor

8. CommonBaseEvent description

9. CommonBaseEvent description

10. CommonBaseEvent description Source: http://www-128.ibm.com/developerworks/autonomic/books/fpy0mst.htm#HDRAPPA

11. The Correlation Engine Interceptor JMS-adapter XML-adapter other adapters JMS-adapter SNMP-adapter other adapters

12. BAM-Views: The Drill-Down Manager Administrator Config.: 84,6 k 33,1 k 0,0 k 128,3 k 220,5 k 162,6 k 48,2 k Monitor: application cancellations Do you want to: Check most affected section 131 165 131 134 152 122 101 146 00 82 125 47 40 94 Send a SMS to applicants Send an email to applicants 0,5 sec 0,6 sec 1,8 sec 1,3 sec 0,8 sec 0,0 sec 1,5 sec 1,2 sec 0,8 sec 1,6 sec 0,3 sec 1,1 sec Check for same users within hours Monitor: Schufa service

13. The Event Cloud, the IT-Blindness and the Event Tornado startedService_6 startedService_4 startedService_7 Today‘s existing event cloud and the IT-blindness exitService_4 startedService_5 exitService_5 exitService_6 startedService_8 exitService_8 startedService_1 exitService_7 Low level events without semantics exitService_1 startedService_2 exitService_2 … BusinessProcess1 startedService_3 exitService_3 Visualization of the “sucked up” events via Business Activity Monitoring … BusinessProcessn …

14. The Event Tornado 4 better business insight Thank you for your attention !!!

15. BAM-Views, another example… 101 146 131 125 152 00 134 82 131 165 122 94 40 47 100 6,8 sec 1,2 sec 0,0 sec 0,5 sec 1,3 sec 0,8 sec 0,6 sec 1,8 sec 1,5 sec 0,3 sec 1,6 sec 0,8 sec 1,1 sec Monitor: Printer service Monitor: Printer 4 476 84,6 k 33,1 k 0,0 k 162,6 k 220,5 k 128,3 k 48,2 k 65 % Monitor: easyCredit cancellation Monitor: Step 4 - Schufa verification