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Jack Burga Carmona July 2010

Building Networks’ Capacity for Social Performance Management. Jack Burga Carmona July 2010. The Approach. The approach involves: Adult education Interactive focus Learning while doing Building on previous knowledge Organizing feedback Logical work sequence

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Jack Burga Carmona July 2010

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  1. Building Networks’ Capacityfor Social Performance Management Jack Burga Carmona July 2010

  2. The Approach • The approach involves: • Adult education • Interactive focus • Learning while doing • Building on previous knowledge • Organizing feedback • Logical work sequence • Coordinating with consultants and support organizations

  3. Mision Project ImplementationStrategy Theprojectworks in a decentralizedmanner in each country and witheachnetwork. Eachnetworkreceives training and technicalassistance so thattheirpersonnel and associateconsultants can thenprovidetechnicalassistancetomemberMFIs. STEPS TAKEN BY THE MISION PROJECT TO PROMOTE SOCIAL PERFORMANCE MANAGEMENT STEPS RESULTS Review and strategic alignment Institutional alignment - refining of organizational mission, vision and values, and defining social objectives and goals.

  4. Review indicatorreportingsystem Implementation of indicator monitoring system according to goals and use of system support tools Assessmentsbased on aneffectivemanagementmodelthathelpsidentifythestrategic and operationalchallenges of developing a social performance managementsystem Self-Assessment and Social Audit RUTA DE PROMOCIÓN DE LA GESTIÓN DL DSEMPEÑO SOCIAL POR PARTE DEL PROYECTO MISION DEL PROGRAMA MISION Defining and prioritizing the type of technical assistance needed to adapt and improve social performance management capacity-building processes Improvement Plan PASOS RESULTADOS Social Performance Management Plan Tools, reports, analysis and decision-making improve organizational management

  5. Basic SPM Training ProgramforMision Project Consultants Training program contents: Mission review and SMARTgoal setting Self-Assessment Social Audit Report (SPM system proposal) Technical Assistance

  6. Coaching & Feedback • Each consultant participates in face-to-face trainings • And recieves support through the website, www.mision.redcamif.org and Mission Program blog

  7. Virtual Social Performance Management Capacity Building Program • Program Methodology: • Similar to what is done through the Mision Program’s Capacity Building • Addresses specific issues that are key to effective management • It is not only about providing knowledge but also extending learning to skills development • By the end of the program, organizations meet learning objectives • For example, by the end of the “Clients” module, organizations will have determined their segmentation, identified the behaviors related to success in each segment, identified the key market factors that determine those behaviors and developed a service cycle for a key product • There are three application modalities

  8. Learnings and Challenges • Spreading the trainings involves multiple approaches: virtual, face-to-face and semi-virtual. • The demand for training and technical assistance varies from one organization to another, and so the response should vary as well and meet the specific needs of the MFIs. • Networks are an effective vehicle for delivering training and technical assistance. However, they should play a facilitating role, retaining key information in order to add information for new technical assistance and training challenges. “Know-where” is more important than know-how. • Developing partnerships with specialized consultants and training organizations that know the issues well is important, as well as ensuring that they understand the social performance approach and integrate it into their consultancies.

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