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Electronic Governance in TAIWAN - Practice & Research

Electronic Governance in TAIWAN - Practice & Research. Dr. Naiyi Hsiao 蕭乃沂 Associate Professor, Dept. of Public Administration National Chengchi University Director, Taiwan E-Governance Research Center nhsiao@nccu.edu.tw.

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Electronic Governance in TAIWAN - Practice & Research

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  1. Electronic Governance in TAIWAN - Practice & Research Dr. Naiyi Hsiao 蕭乃沂 Associate Professor, Dept. of Public Administration National Chengchi University Director, Taiwan E-Governance Research Center nhsiao@nccu.edu.tw Asia-Pacific Internet Research Alliance 9th APIRA, Macao, August 9-10, 2012

  2. Profiling E-Gov in TAIWAN • Since 1996, Taiwan has taken the lead in investment for “E-Government infrastructure with a global view”. • In World Economic Forum Network Readiness Index (WEF NRI), Taiwan has earned excellent reputation in government usage and readiness.

  3. From e-Government to e-Governance Intelligent Taiwan Efficiency & Effectiveness U-Taiwan Device Portable devices Network Wireless Broadband Application Web 2.0 Applications e-Taiwan e-Governance Web2.0 driven Clustered, Proactive, Trustworthy and Non-stop Services EGov Programs Pervasive Services Transparency Accountability Participation Internet Integrated, Interoperable & Interactive Services Online Service Development Infrastructure Development & Penetration Stage 1 eGovernment3-year Program 1998-2000 Stage 2 eGovernmentProgram2001-2004 Stage 2.5 E-TaiwaneGov Program2003-2007 Stage 3 U-TaiwaneGov Program2008-20011 Stage 4 Intelligent TaiwaneGov Program2012-2015

  4. Better Transparency Better Accountability Better Policy Making • Performance evaluation • Information disclosure • Process disclosure • Public supervision • Listen to the public • Policy disclosure • Public participation • Information Integration • A Single Portal e-Services e-Participation e-Administration Taiwan e-Vision e-Governance Effective Government

  5. Stage 4 e-Government in Taiwan Target Users e-Gov DNA Better Governance Device Information Reform Innovative Service Performance Management Citizen Portable Devices: smart phone、PDA phone、etc. Business / NPO Network Wireless Network：Wi-Fi、WiMAX Sector Service Proactive Service Seamless Service Citizen-Centered Service Government Employee Application Web 2.0 Proactive Services

  6. Research Projects at TEG 2008 2009 2010 2011

  7. Innovation and Development We focus on: • e-governance visions • e-governance relationships • cross boundary governance • online opinions And find: • Transparency, Accountability, Participation and Effectiveness are visions for e-government in the future. • Government should acknowledge different demands from different e-stakeholders and adapt appropriate e-policy. • Law, privacy, security and support from leader are key issues for cross boundary governance. In addition, data integration, risk and responsibility, and trust between organizations also play important roles. • Acknowledging the crucial role to social media for shaping opinion, we conducted a pioneer research on blog and tried to trace online public opinion tendency.

  8. Performance and Impact We focus on: • Constructing and evaluating e-government performance including G2G, G2E, G2B, G2C, G2A, G2D and local government • IT Workforce and budget management in governments And find: • We had constructed indicators to measure e-performance including: • Core abilities of civil servants include technology management, business functional skill, interpersonal skill and technical skill.

  9. Equal Participation We focus on: • Transparency • FOI in governmental websites • Web2.0 application in e-government And find: • The Freedom of Government Information Law was enforced in 2005 and regulate all government to share official information to public. • Most governmental websites have provided citizens to download official documents and applications directly. • We conducted and quasi-experiment in Facebook and discover to establish constructive policy dialogue on social networking sites, government can take a clear policy standpoint and provide information actively but should avoid try to lead atmosphere of discussion.

  10. What we’ve been doing in 2012 International Collaboration and Foresight • Towards a New Business Model and International Collaboration for Taiwan E-Governance Research Center (TEG) • Forecasting Internet Society: World Internet Project (WIP) Survey in Taiwan and International Comparison • Foresight Research on E-Governance and Digital Convergence

  11. What we’ve been doing in 2012 Transparency and Information Sharing • Information Sharing and Co-Prosperity: Open Government Data and its Added-Values • The Last Mile toward Responsive Government: Value-added Applications of Data in Government Citizen Relationship Management (CRM) System

  12. What we’ve been doing in 2012 E-Governance and Social Media • New Perspectives and Strategy of Government Marketing Using Web 2.0 Social Media Cross Boundary for E-Governance • Cross-Boundary Electronic Governance: An Assessment Framework for Service Delivery

  13. TEG keeps pursing the Synergy among • Research on theoretical and practical issues for E-Governance • International collaboration and participation • Hosting international & domestic conferences, workshops, etc. • Knowledge networking platform, e.g., websites, e-newsletters

  14. Thank you for listeningWelcome to Taiwan

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