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Elisa Benetti , Lepida SpA , Italy

ADAPTIVE TRAINING IN WEB-BASED SERVICES. Elisa Benetti , Lepida SpA , Italy Cristina De Castro , IEIIT-CNR, National Research Council of Italy. Outline. Introduction. Web-based services At everyone ’s disposal. Not only technicians as users. TRAINING NEEDED. ZzzZz. ???.

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Elisa Benetti , Lepida SpA , Italy

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  1. ADAPTIVE TRAININGIN WEB-BASED SERVICES Elisa Benetti, Lepida SpA, Italy Cristina De Castro, IEIIT-CNR, National ResearchCouncil of Italy

  2. Outline

  3. Introduction Web-basedservices At everyone’s disposal Notonlytechniciansasusers TRAINING NEEDED ZzzZz ??? TOO INTRODUCTORY? TOO ADVANCED?

  4. Aim Usersdivided intogroups ADAPTIVE training HIGHER INITIAL INVESTMENT, SAVINGS IN THE FUTURE EASIER UPDATES AND ENHANCEMENTS IMMEDIATE TRAINING FOR NEW WORKERS

  5. Traditional Training ADAPTIVE LEARNING INTERACTIVE TEACHING ADAPTIVE TESTING

  6. ProposedMethod (1/2) CATEGORY SELECTION

  7. ProposedMethod (2/2) Adaptivelearning Vs Adaptive training OFFLINE PHASE SEE CONSEQUENCES OF WRONG ACTIONS MANAGE SIMULATED WRONG ACTIONS

  8. Approach

  9. Authentication and Group Selection New Task Selection LearningPhase On-line Tutoring OFF-LINE SERVICE AdaptiveTesting Petri Net On-Line Tasks ON-LINE SERVICE Scores and levelsachieved TasksGroupN Centralized DB SUPPLIER Architecture

  10. Data Storage SERVICE (Provider) SERVICE (User) DBMS (Training Material) LDAP (Tasks) CENTRALIZED DBMS (Errortracking)

  11. AdaptiveTestingPhase UPDATE ifupdated LDAP TASKS PETRI NET UPDATE withnew task (optional) UPDATE withnew task ERROR & SCORE (optional) CENTRALIZED SUPPLIER DB

  12. Petri Net: Example LEVEL 0 TASKS LEVEL 1 TASKS Click Upload Click File List Choose File ModifyDescription Delete File Click Start Upload Click Save

  13. Petri Net: Input INPUT P2: click help (useraction) P7: click file list (useraction) P8:modifydescriptin (useraction) P9: click save (useraction) P10: click delete (useraction) P1: level 1 task P3: learningphase P13: returntolevel 1 task

  14. Petri Net: Output OUTPUT P11: finallevelreached P12: current POSITIVE score (comingfrom task) P14: current NEGATIVE score (comingfrom help)

  15. Petri Net: Sequencewith negative score Level 1 task: modify a file description

  16. Petri Net: Sequencewith negative score Level 1 task: modify a file description User can’t findFileslist and asksfor help

  17. Petri Net: Sequencewith negative score Level 1 task: modify a file description Learningmaterials are presentedto the user

  18. Petri Net: Sequencewith negative score Level 1 task: modify a file description Userisredirectedto a level 1 task with a negative score of 3

  19. Petri Net: Sequencewith positive score Level 1 task: delete a file

  20. Petri Net: Sequencewith positive score Level 1 task: delete a file Userfinds the listof file

  21. Petri Net: Sequencewith positive score Level 1 task: delete a file Usercorrectlydeletes the file

  22. Petri Net: Sequencewith positive score Level 1 task: delete a file Userachieves a positive score of 10 and COULD go tolevel 2

  23. Petri Net: Level upgrade CONDITION 1: the total score achieved (P12-P14) issufficient CONDITION 2: usercould go to the nextlevel (P11) COND 1 COND 1 COND 1 COND 1 COND 2 COND 2 COND 2 COND 2 RETURN TO THE SAME LEVEL GO TO NEXT LEVEL

  24. Conclusion

  25. Thankyouforyourkindattentionelisa.benetti@lepida.itcristina.decastro@ieiit.cnr.itThankyouforyourkindattentionelisa.benetti@lepida.itcristina.decastro@ieiit.cnr.it

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