MGMT 371: Managing Diversity

1. MGMT 371: Managing Diversity • Defining diversity; layers • Evolution of thinking • Business Case • Challenges • Diversity Life Cycle • Evolution of Practices

2. Diversity Management • Definition; Four Layers (Fig. 4-3) • Diversity involves managing differences and similarities • Abilene Paradox • Which is harder? • Giraffe and the Elephant Fable • What do they represent?

3. Managing Diversity • Affirmative Action vs. Valuing Diversity vs. Managing Diversity • Evolution: • Assimilation • Acculturation • Acceptance • Accommodation • Appreciation

4. Managing Diversity • Making a Business Case for Diversity: • Workforce Realities • Competitive Advantage • Costs • Attitudes • Recruiting • Sales/Profits • Creativity/problem solving

5. Managing Diversity: Challenges • Ethnocentrism • Stereotypes/biases/prejudices • Nonsupportive environment • Work/family balance • Not a priority • Nonaccommodating systems • Resistance to change

6. Diversity Life Cycle • Goal: Diversity Maturity • Phases: • Organizing for change • Identifying the culture • Raising awareness • Anchoring the change • Evaluate and follow-up

7. Options for Managing DiversityR. Roosevelt Thomas • Include/Exclude • Deny • Assimilate • Suppress • Isolate • Tolerate • Build Relationships • Foster Mutual Adaptation

8. Morrison’s Diversity Practices • Table 4-2, p. 111: • Accountability practices • Development practices • Recruitment practices