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Safety Tutorial for Waiter / Waitress

Safety Tutorial for Waiter / Waitress. By: Jennifer Bradford Middletown High School. Training Tasks for Waiter/waitress. Learn to life properly Safety with self, others, equipment, other elements. Proper Uniform Chemical safety Use of tools and equipment

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Safety Tutorial for Waiter / Waitress

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  1. Safety Tutorial for Waiter / Waitress By: Jennifer Bradford Middletown High School

  2. Training Tasks for Waiter/waitress • Learn to life properly • Safety with self, others, equipment, other elements. • Proper Uniform • Chemical safety • Use of tools and equipment • Protocol for injury and emergencies

  3. Pre-Test • A waiter can wear any dark shoes to work. T/F • A waitress should use her back to lift a full tray. T/F • Chemicals should only be in there own container T/F • You are expected to know how to use a fire extinguisher T/F • When you get injured, you are to hide it so not to make a scene. T/F

  4. Answers for True or False • 1-F • 2-F • 3-T • 4-T • 5-F

  5. Appropriate Clothes • Uniform, such as: • white dress shirt/black pants • Non skid shoes • No excess jewelry/makeup • Hair groomed

  6. Safety Equipment • Wet floor signs • Non skid shoes • Equipment in good working condition: such as trays, tray jacks, etc.

  7. Tools • You will be expected to properly and safely use: • Knives • Blenders • Slicers • Food processors • Computer/POS systems

  8. Equipment/Machinery • Do not use equipment you are not trained on. • Ask for assistance when machines are not performing properly. • Know the pieces and specifications of the machines you will be using.

  9. Floors/Doors/Exits • Know where to find exits • Floors will be slippery when wet and a sign is mandatory after mopping • Know what doors to use for in/out as to not hit other servers/employees

  10. Chemical Safety • Know where MSDS manual is kept and how to read the information. • Do not mix chemicals. • Do not leave chemicals on work areas or in unapproved containers.

  11. Ergonomic Hazards- Lifting • Bend at the knees • Do not reach in front of customers to pour or serve, pull the glass/dish in front of you. • Serve at the person instead of over the person when possible. • Do not lift/move heavy objects alone, get help

  12. Infectious Disease • Wash hands properly before touching any food or utensils • Avoid cross contamination by ensuring sanitary conditions • Do not come to work if sick. • Wear gloves when appropriate. • Cover wounds

  13. Fire Safety •  Safe fire prevention practices include: • know and follow the fire safety procedures in your workplace • know how to safely use fire extinguishers if you are expected to use them • know fire alarm locations

  14. Electricity • Danger can come from: • using worn or damaged electrical cords, and outlets • unsafe work practices • using improperly wired or ungrounded outlets •   To help avoid electrical hazards and accidents • do not plug in electrical equipment with wet hands or while touching a wet surface • use outlets that have a ground fault circuit interrupter (GFCI)

  15. Robbery/Bomb Scare • Any suspicions – Call for HELP • Do not try to be a hero, it is not worth your life – do not argue with the person. • Avoid counting money in front of anyone • Do not go outside with your bank • Try to leave the building with another person

  16. Angry/Threatening Customers • Try to make the customer happy before it escalates to angry/threatening. • Talk and act calmly and rationally as to not further excite the customer. • Try to have a co-worker present for witness. • Get a supervisor at the first indication of trouble. • Do not be afraid to ask the customer to leave • Do not be afraid to call the police

  17. How to report an injury and to whom? • Tell your supervisor immediately about any injury even if you think it is minor or ‘no big deal.’ • Do not touch anything in the surrounding area. • If the injury is severe wait for a person trained in first aid. • Do not touch or try to move an injured person. • Gloves MUST be worn in the presence of bodily fluids

  18. Post Test • If Someone is bleeding hold there wound with your hand. T/F • Tell an angry customer to get lost. T/F • If a piece of equipment is not working ask for help. T/F • Washing hands can prevent disease. T/F • If a chemical accident happens I need to get the MSDS binder T/F

  19. Post Test Answers • 1-F • 2-F • 3-T • 4-T • 5-T

  20. Safety Web Resources • http://www.osha.gov/SLTC/teenworkers/teenworkers.html • http://www.osha.gov/ • http://www.lni.wa.gov/WorkplaceRights/TeenWorkers • http://www.labor.state.ny.us/

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