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Hotel Receptionist Diploma - John Academy

The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At first, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the difficult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer’s queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. See more......https://bit.ly/2wHwCWo

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Hotel Receptionist Diploma - John Academy

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  1. 9/4/2018 Hotel Receptionist Diploma - John Academy LOGIN LOGIN HOME / COURSE / PERSONAL DEVELOPMENT / HOTEL RECEPTIONIST DIPLOMA Hotel Receptionist Diploma Hotel Receptionist Diploma HOTEL RECEPTIONIST DIPLOMA   ( 7 REVIEWS ) ( 7 REVIEWS ) 600 STUDENTS Description: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol … TAKE THIS COURSE TAKE THIS COURSE £ £279.00 279.00 £ £14.00 14.00             1 YEAR https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 1/11

  2. 9/4/2018 Hotel Receptionist Diploma - John Academy  LEVEL 3 - DIPLOMA LEVEL 3 - DIPLOMA  COURSE BADGE COURSE BADGE  COURSE CERTIFICATE COURSE CERTIFICATE 16 16 NUMBER OF UNITS NUMBER OF UNITS 0 0 NUMBER OF QUIZZES NUMBER OF QUIZZES  9 HOURS 9 HOURS     HOME HOME CURRICULUM CURRICULUM REVIEWS REVIEWS Description: Description: Do you have a passion for customer service? Or want to upgrade your skills as a Hotel receptionist? Enrol the Hotel Receptionist Diploma course and master the strategies for becoming a successful hotel receptionist. The course is divided into several sections. Throughout these step by step sections, you will master the strategies of managing and handling the duties and responsibilities of a hotel receptionist. At ?rst, you will gain an overall understanding about hotel reception process that will be followed by the discussion on standard hotel reception procedures and customer service. Then, you will know how to handle the di?cult customers and how to manage their problems and complain. The course also covers the essential communication skill, computer skills, telephone etiquette, handling telephone calls and respond to customer’s queries over phone and face-to-face conversation. Next, the course illustrates the essential administrative skills for a Hotel receptionist. Finally, the course explains the safety and security issues, legal issues in hospitality, future of Hotel receptionists and more. Shortly, you will learn almost all the essential skills and information for becoming an e?cient Hotel receptionist. Assessment: Assessment: At the end of the course, you will be required to sit for an online MCQ test. Your test will be assessed automatically and immediately. You will instantly know whether you have been successful or not. https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 2/11

  3. 9/4/2018 Hotel Receptionist Diploma - John Academy Before sitting for your ?nal exam you will have the opportunity to test your pro?ciency with a mock exam. Certi?cation: Certi?cation: After completing and passing the course successfully, you will be able to obtain an Accredited Certi?cate of Achievement. Certi?cates can be obtained either in hard copy at a cost of £39 or in PDF format at a cost of £24. Who is this Course for? Who is this Course for? Hotel Receptionist Diploma Hotel Receptionist Diploma is certi?ed by CPD Quali?cations Standards and CiQ. This makes it perfect for anyone trying to learn potential professional skills. As there is no experience and quali?cation required for this course, it is available for all students from any academic background. Requirements Requirements Our Hotel Receptionist Diploma Hotel Receptionist Diploma is fully compatible with any kind of device. Whether you are using Windows computer, Mac, smartphones or tablets, you will get the same experience while learning. Besides that, you will be able to access the course with any kind of internet connection from anywhere at any time without any kind of limitation. Career Path Career Path After completing this course you will be able to build up accurate knowledge and skills with proper con?dence to enrich yourself and brighten up your career in the relevant job market. COURSE CURRICULUM COURSE CURRICULUM Hotel Receptionist Diploma Hotel Receptionist Diploma  An Overview of Hotel Reception  01:00:00 01:00:00  Hotel Reception Standard Procedures  00:30:00 00:30:00  Communication Skills Required for Hotel Reception  01:00:00 01:00:00  Customer Service in Hotel Reception  00:30:00 00:30:00  Telephone Handling in a Hotel  01:00:00 01:00:00 https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 3/11

  4. 9/4/2018 Hotel Receptionist Diploma - John Academy  How to Handle Di?cult Hotel Guests  00:30:00 00:30:00  Administrative Skills as a Hotel Receptionist  00:30:00 00:30:00  Computer Skills and Programs  00:15:00 00:15:00  Brand Standards in the Hospitality World  00:15:00 00:15:00  Being a Team Player: Working with Other Hotel Departments  00:15:00 00:15:00  Safety and Security in the Hotel  01:00:00 01:00:00  Sales and Marketing as a Hotel Receptionist  00:30:00 00:30:00  Dressing the Part: Creating the Professional Look in Hospitality  00:15:00 00:15:00  Keeping Stress Under Control on the Job  00:30:00 00:30:00  Legal Issues in Hospitality  00:30:00 00:30:00  The Future for Hotel Receptionists  00:30:00 00:30:00 Mock Exam Mock Exam Final Exam Final Exam COURSE REVIEWS COURSE REVIEWS 4.8 4.8 https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 4/11

  5. 9/4/2018 Hotel Receptionist Diploma - John Academy   7 ratings 0 0 5 STARS 5 STARS 0 0 4 STARS 4 STARS 0 0 3 STARS 3 STARS 0 0 2 STARS 2 STARS 0 0 1 STARS 1 STARS NO REVIEWS FOUND FOR THIS COURSE. NO REVIEWS FOUND FOR THIS COURSE. RELATED COURSES RELATED COURSES https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 5/11

  6. 9/4/2018 Hotel Receptionist Diploma - John Academy Safeguarding Vulnerable Adults Level 3 £ £249.00 249.00 £ £14.00 14.00 563   Introduction to Astronomy £ £199.00 199.00 £ £10.00 10.00 509   https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 6/11

  7. 9/4/2018 Hotel Receptionist Diploma - John Academy Screenwriting and Playwriting Course £ £199.00 199.00 £ £10.00 10.00 589   https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 7/11

  8. 9/4/2018 Hotel Receptionist Diploma - John Academy Medical Coding Certi?cation £ £199.00 199.00 £ £10.00 10.00 489   Public Speaking and Presentation Skills Training £ £199.00 199.00 £ £10.00 10.00 537   https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 8/11

  9. 9/4/2018 Hotel Receptionist Diploma - John Academy Learn How to Be Happy £ £199.00 199.00 £ £10.00 10.00 428   600 STUDENTS ENROLLED 600 STUDENTS ENROLLED HAVE YOU ANY INQUIRY? HAVE YOU ANY INQUIRY? https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 9/11

  10. 9/4/2018 Hotel Receptionist Diploma - John Academy Full Name Full Name * * Your Email Your Email * * Telephone Telephone Message Message * * By submitting your information, you agree to the terms and conditions stated in our Privacy Policy Privacy Policy Submit Submit ABOUT ABOUT We are a company who is best known for o?ering awarding body accredited courses for anyone who wishes to take their professional life to the next level.  11 Floor, 15 St Botolph Street, London EC3A 7BB  020 3744 3990  info@johnacademy.co.uk CERTIFICATE CODE CERTIFICATE CODE Enter Certi?cate Code https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 10/11

  11. 9/4/2018 Hotel Receptionist Diploma - John Academy VALIDATE VALIDATE IMPORTANT LINKS IMPORTANT LINKS About Us FREE CV REVIEW For Business Redeem Voucher Terms & Conditions Privacy Policy Cookie Policy FAQ Contact FREE CV REVIEW FREE CV REVIEW     © JOHN ACADEMY.     https://www.johnacademy.co.uk/course/hotel-receptionist-diploma/ 11/11

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