KSU Faculty Orientation 2010

1. KSU Faculty Orientation 2010 Presented by Information Technology Services

2. The KSU Service Desk • Main Contact for all Technology Issues • Frontline for all Technology Depts. • Email:Service@Kennesaw.edu • Telephone:X6999 • Website: http://its.kennesaw.edu/service • Hours of Operation during the Semester 7:30 AM – 6:00 PM, Mon-Thu. 7:30 – 5:00 Friday • Hours of Operation during breaks 8:00 AM – 5:00 PM, Mon-Fri.

3. Campus Technology Depts. • Enterprise Systems & Services (ESS) • Information Technology Services (ITS) • Online Development Group (ODG) • Multimedia Development Group (MDG)

4. Information Technology Services (ITS) Campus Email Network printing Computer hardware Data Network/Internet connectivity Data cabling Campus main Operator Faculty/student WebPages Computer Labs Software training Desktop Support (PC and Mac) Customer Service (Service/Help Desk)

5. Technical Support Specialist (TSS) • Arts – • Business – • Education - • Health & Human Svs – • Humanities & Social Sciences - • Science & Math - • University College-

6. Faculty Electronic Accounts

7. NETID

8. Auto-generated and created uniquely for you. • Uses the first initial of the first name, the first 7 letters of your last name and possibly a number. (Ex. Jane Johnson = jjohns15) • NETID is the Identity Management System that allows for a single sign-on for multiple applications and resources. http://netid.kennesaw.edu

9. Electronic Accounts • Owl Express • Zimbra Emails & Calendar • Files.Kennesaw.Edu • GeorgiaView Vista • KSU Web • ComputerTrain • Campus PC Application Preferences

10. Zimbra • yourNetID@kennesaw.edu • Address Book • Calendaring • Web Access • Uses NetID Login and Password • Can use with MacMail and Outlook

11. Files.Kennesaw.Edu • Allows you to upload and update your files from anywhere and at anytime over the internet • Secure file storage and access for faculty, staff, and students • Same NetID authentication as other campus applications • Provides an excellent alternative to sending large email attachments.

12. KSU Wireless Network • Secure Wireless internet access • An integrity scan may be performed to ensure your system is secure • For more information, visit: http://its.kennesaw.edu/netaccess/, then click on Getting Started

13. GeorgiaView Vista • Web-based course management system used to supplement traditional in-class instruction or conduct courses on-line. • Provided and Supported by USG. • Online Development Group (ODG) • CETL • Advancement of teaching and student learning. • Quality Matters.

14. KSUWeb • Personal Web Pages for Faculty/Staff • Dreamweaver training available for assistance with webpage creation

15. ComputerTrain.Kennesaw.Edu • Blended training system • Online training for popular software programs • Registration for instructor led workshop training • https://computertrain.kennesaw.edu/ and log in with your NetID and password. **ComputerTrain is powered by Element K, a premier provider of online learning content

16. Additional Applications • SPSS • DreamWeaver • Captivate • Office 2003/2007, Office Mac 2008 • SSH-FTP

17. Computer Equipment • Campus Equipment Purchases – BOR policy requires approval from the CIO for all computer equipment or software. • Visit http://www.kennesaw.edu/techpurchases • Computer moves – Contact KSU Service Desk

18. Home use Computer Purchases– Dell offers a up to 12% discount to KSU employees: ITS Home Page • Free MS Office 2007/2008 for home use • Service Desk provides advice on Spyware removal, Viruses, and Popup Blockers. • KSU’s Service Desk will not work on Non KSU equipment.

19. Web Resources • http://its.kennesaw.edu • Software Downloads • Workshop booklets • Services for Faculty/Staff and Students • IT Policies • Campus Phone Directory

20. Software Training • Online training system ComputerTrain.kennesaw.edu • IT training workshops • Faculty requested in class workshops • One-on-one assistance – contact KSU Service Desk • 1st Fridays

21. STUDENT TECHNOLOGY SERVICES

22. Main Contact for all Technology Issues for Students Email:studenthelpdesk@Kennesaw.edu Telephone:X3555 Website: http://its.kennesaw.edu/students.htm Hours of Operation during the Semester MON-THU 8:00 AM – 6:00 PM FRI 8:00 AM – 5:00 PM Student Helpdesk

23. Monday–Thursday 7:00am –11:00pm Friday 7:00am – 5:00pm Saturday 7:30am – 6:30pm Sunday 12:00pm – 11:00pm (during Fall, Spring and Summer Semesters) ITS Computer Lab – BB475 Students need to have NetID to login to computers

24. The STS Walk-In Help Desk is located in the ITS Computer Lab (BB-475) Available during ITS Computer Lab hours of operation Student Walk-In Services

25. Computer Lab Services • 125 Individual machines, Group labs, Machines for students with disabilities, Wireless hot spots, Macs, Laptop connections • 10 Macintoshes - 20 Inch Dual Boot iMACs in 2 Newly Innovated Group Labs • Printers/Copiers • 2 Scanners

26. Windows XP (Operating System) MS Office 2003/2007 MS Project 2003 (Specific Machines) Adobe Photoshop 6.0 (Specific Machines) Adobe Indesign (Specific Machines) Internet Explorer 7.0 Firefox Computer Lab Software • Dream Weaver 8.0 • MS Front Page • Symantec Anti-Virus (Virus Scanning Software) • SSH/FTP • SPSS • Oracle • JGrasp • SAS

27. Computer Lab Resources • Lab assistants • Headphones • Wireless access points • Special services lab • Fax services available for small fee

28. Student Resources • Software downloads • IT Workshop booklets • One on One Software Assistance

29. Thank you…. and Welcome to the KSU family!