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2. INFRASTRUCTURE MANAGEMENT OVERVIEW

2. INFRASTRUCTURE MANAGEMENT OVERVIEW. COURSE CODE-INT885 Er . Harneet Kaur Asst. Professor(UID-19371) Lovely Professional University, Phagwara , Jalandhar. 2.5 Complexity of today’s Computing environment & total cost of ownership issue.

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2. INFRASTRUCTURE MANAGEMENT OVERVIEW

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  1. 2. INFRASTRUCTURE MANAGEMENT OVERVIEW COURSE CODE-INT885 Er. Harneet Kaur Asst. Professor(UID-19371) Lovely Professional University, Phagwara, Jalandhar

  2. 2.5 Complexity of today’s Computing environment & total cost of ownership issue • Today IT professional are forced to operate in complex business environment where success is no longer determined by single factor such as getting the best computer system or having the right technical skills. • So every aspect of environment is becoming complex

  3. MULTIPLE TECHNOLOGY & PROTOCOLS MULTIPLE VENDORS VARIED USERS KEY AREAS OF COMPLEXITY KEY AREAS OF COMPLEXITY MULTIPLE LOCATIONS FAST CHANGE IN TECHNOLOGY COMPLEX ENVIRONMENT OF WORKPLACE

  4. Total Cost of ownership issue • TCO of computing system is an organization’s total cost for acquiring and maintaining the system. • TCO of any system is the sum of acquisition cost and cost of maintaining availability of system to the user of system. • TCO= Acquisition cost+ Availability cost • Acquisition cost: It comprises the cost of acquiring the system and includes the cost to: • 1. Research possible products to buy • 2. Design of system and all necessary components to ensure that they work well

  5. 3. Source the best products which means getting the best possible deal from all possible vendors. • 4. Purchase the products • 5. install the system • 6. develop or customize the application to be used • 7. train the users • 8. deploy the system , including transitioning existing business processs.

  6. Cost of maintaining the availability: it includes the cost spend in making available the system to the end users and covers the following steps: • System management which include operations such as activation, shutdown, job control, output management, backup and recovery. • Maintenance of hardware and software components • User support including ongoing training, helpdesk facility and problem support • Environmental factors, a system’s external requirements for proper operation such as air conditioning , power supply, housing and floor space. • All other factors that do not fall in any of the above category depending upon the type of system deployed and prevailing circumstances.

  7. Benefits of TCO: 1. helps in roughly estimating the related costs. 2. Provides a good basis of comparison between alternative system deployment strategies, between platforms and competitive products. Key Hidden Costs : COST DUE TO FIDDLE FACTORS PEER SUPPORT AND SELF HELP PHENOMENON KEY HIDDEN AND UNBUDGETED COSTS USER INTRODUCED PROBLEMS

  8. FUNCTIONALITY PERFORMANCE CAPACITY REASONS FOR HIGH TCO AVAILABILITY EASE OF USE ASSISTANCE SECURITY

  9. Value of System management for Business • A typical information system includes: • Enterprise management • Users • Application developers • Service providers • A typical business system includes: • Trading partners • Customers • Employees • Enterprise management

  10. Executives support for system management • Developing a business case for systems management process • Education executives on the value of systems management • Three universal principles involving executive support • Managers love alternatives • Managers hate surprises • Managers thrive on metrics • Ensuring ongoing executive support

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