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ICS Web Systems Keith Cowan Visit

ICS Web Systems Keith Cowan Visit. Agenda. What shall we talk about?. Impact/Quick Facts Leadership Areas The Plan – Portal The Plan - Intranet The Roles - Resource Management. ICS Web Portal. Quick Facts. More than 30,000 pages of content – 20,000 HTML, 12,000 documents.

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ICS Web Systems Keith Cowan Visit

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  1. ICS Web SystemsKeith Cowan Visit ICS Web Systems

  2. Agenda What shall we talk about? Impact/Quick Facts Leadership Areas The Plan – Portal The Plan - Intranet The Roles - Resource Management ICS Web Systems

  3. ICS Web Portal Quick Facts. • More than 30,000 pages of content – 20,000 HTML, 12,000 documents. • Over 50,000 visitors monthly; more than a million “hits” per month. • More than 25 different (registered) constituent groups - CLEC, IXC, WSP, ISP, PSP, others. • Customers and Potential Customers • Tutorials, Guides • Applications: Ordering, CAFE, CPSS, CSOTS, etc. • Marketing and Product Information • Regulatory Content • Notifications, Notices, Letters ICS Web Systems

  4. Intranet Quick Facts. • More than 7,000 pages – 2,000 HTML and over 5,000 documents. • Valuable Communications Tool • Leadership communications – President’s Corner, Game Plan, LINK Report, etc. • Communication of management responsibilities – policies, Sarbanes-Oxley, etc. • Social and workplace communications. • GPTW • Recognitions • Special Events (Junior Achievement, Woodruff Arts, etc.) Five ICS Departments + HR ICS Web Systems

  5. Leadership Areas Align web team efforts with ICS leadership areas. ICS Web Systems

  6. The Plan - Portal First-class “steady state,” with growth thrown in for good measure. • Maintain high-quality steady state Portal: • Content is relevant and accurate. • Regulatory requirements are met. • Maintain existing content and interface. • Measure and analyze overall performance. • Growth Areas: • Automation of manual tasks and content delivery. • User Interface upgrades to improve usability. • Implementation of Content Management • Continuous process improvement. • Increase Portal value in other areas of ICS. • Sales • Marketing • Operations ICS Web Systems

  7. The Plan - Intranet Improved “steady state,” with preparation for migration to Corporate platform and interface. • Steady State: • Maintain current content areas within ICS. • Departmental content. • Support content and applications. • President’s Corner – leadership data, scorecard information, etc. • Migration Prep: • User Interface continuous improvement to improve usability. • Bring other ICS Intranet sites “up to speed” with respect to interface and content. • Migrate “enterprise information” to the MyBLS layer, establish MyBLS as the default Intranet gateway. ICS Web Systems

  8. The Roles - Resource Management • Specialties, but with proper overlap. • Chris Greene • Backend – database design and creation; forms management • Development – HTML; ASP; JavaScript • Special Projects – automation; marketing tools • Cassandra Jackson • Content – daily management of regulatory content; Portal content management • Metrics • Special Projects – GPTW Team; Outlook Workflow Tool • Phil Robst • Design – web site look and feel; creative services • Interface – information architecture; info mapping • Special Projects – REAP; media production • Jennifer Thomas • Project Management • Special Projects – Outlook Workflow Tools ICS Web Systems

  9. Needed More photos! ICS Web Systems

  10. Needed More photos! ICS Web Systems

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