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The One-Stop Shop A service for citizens

The One-Stop Shop A service for citizens. DG COMM, European Commission. The One-Stop Shop Concept. A central contact point for information on the EU By phone, e-mail and chat: Europe Direct Contact Centre (EDCC) Locally:

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The One-Stop Shop A service for citizens

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  1. The One-Stop ShopA service for citizens DG COMM, European Commission

  2. The One-Stop Shop Concept A central contact point for information on the EU By phone, e-mail and chat: Europe Direct Contact Centre (EDCC) Locally: Europe Direct Information Centres (EDICs) On the Net: Your Europe Portal Europe Direct Contact Centre (E.D.C.C.)

  3. No wrong door • Signposting between the networks • Use of EDCC • Minimum information services by all networks • Enhanced cooperation  Whatever network citizens contact, they should get an answer- even if it’s not the right door!

  4. Europe Direct Contact Centre (EDCC) The EDCC can workwith other networks by: • Acting as a front office transferring enquiries falling in their policy area • Handling enquiries falling outside the remit of their policy area • Providing feedback on enquiries related to their policy area

  5. Europe Direct Information Centres (EDIC) Next generation of EDICs: • Current generation ends in December 2012 • Next generation 2013-2016 • Call for proposals will be launched in 2012 • Help for local promotion of the call more than welcome!

  6. The One-Stop Shop Thank you for your attention! Lena De Visscher, DG Communication, Unit C3 “Citizens contact”

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