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What is SPMS? SPMS Access Scanning Reports On Time Scanning Performance

Measurement at Delivery Units Presented by: Kathy Ainsworth Vice President, Retail Operations and Jordan Small Vice President, Delivery Operations Friday, December 5, 2008. Service Measurement Post Office Box Up Time Presented by Kathy Ainsworth Vice President, Retail Operations. Agenda.

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What is SPMS? SPMS Access Scanning Reports On Time Scanning Performance

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  1. Measurementat Delivery UnitsPresented by:Kathy AinsworthVice President, Retail OperationsandJordan SmallVice President, Delivery OperationsFriday, December 5, 2008

  2. Service Measurement Post Office Box Up TimePresented byKathy AinsworthVice President, Retail Operations

  3. Agenda • What is SPMS? • SPMS Access • Scanning • Reports • On Time Scanning Performance

  4. Scan Point Management System (SPMS) Application • Internal measurement system • Utilizes scanning technology • Helps to ensure timely availability of the mail by the posted “up-time”

  5. A barcoded placard is placed in the PO Box Section and scanned after the distribution of PO Box mail is complete

  6. “Up-Time” is the time of day customers may expect to collect the mail that is committed for that day from their PO Box • Committed mail includes • First Class • Periodicals • Standard • Packages

  7. SPMS Access

  8. SPMS Welcome Screen http://spms.usps.gov

  9. SPMS Navigation Use the links across the top of the page to navigate to the Facility Box Data screen, Reports screen, or to exit the application

  10. Facility Box Section Data Screen

  11. Scanning

  12. IMDAS Scanner Setup • Follow standard IMDAS setup procedures for In-Office User • Enter the facility ZIP Code • Enter route ID 00 • At the In-Office main menu • Select Scan Barcode

  13. Scanning the Barcode • Scan the barcode on the PO Box Section Placard • Cradle scanner to transmit data

  14. Reports

  15. Reports Menu – Delivery Units

  16. Box Up-Time Report: Detail Level

  17. Box Up-Time Report: Summary Level

  18. Reports Menu – District Coordinator • There are four types of reports available to the District Coordinator. • Exception Report by Facility ZIP Code • Box Up Time Report by Facility ZIP Code • Up Time Schedule • Summary Reports

  19. Exception Report

  20. Daily Box Up-Time Report - Summary • Report Details by Status • Total Box Scans • On-Time • Early • Late • Missed On-Time Measurement Sum of On-Time + Early

  21. Daily Box Up-Time Report: Total Box Scans

  22. Weekly Box Up-Time Summary Report: Total Box Scans

  23. Box Up-Time Schedule Report by ZIP Code

  24. Weekly Summary Report

  25. Quarterly Summary Report

  26. National Special Service Index • Electronic Information Services • PO Box Service • Other Services 54% 35% 11% 90% Target for % On Time – Box Up Time

  27. PO Box Up-Time Scans Performance“ON-TIME SCANS”

  28. ON TIME & EARLY SCANS FY09 WEEK 1 - 9

  29. Service Measurement Saturation Mail Scanning Presented by Jordan SmallVice President, Delivery Operations

  30. Service Measurement Delivery Unit Saturation Scanning • Saturation Mail • Start the Clock • Clerks will Scan “Arrival at Unit” • Saturation Mail Barcode Sheet • Stop the Clock • Carrier and PO Box clerks to Scan Saturation Mail Barcode Sheet to Indicate “Delivered” • Carrier Scan Indicates Last Day of Delivery for Mailing

  31. Participating Saturation Mailers Service Measurement Delivery Unit Saturation Scanning RED PLUM PENNYSAVER

  32. Service Measurement Delivery Unit Saturation Scanning Note: Box Section clerk will also scan a saturation mail barcode sheet once all saturation mail has been placed into the PO boxes

  33. Service Measurement Delivery Unit Saturation Scanning Saturation Mail Performance MeasurementWebsitehttp://satmailspm.usps.gov

  34. Service Measurement Delivery Unit Saturation Scanning Status Update • Scanning tests show that IMDAS data collection is working • 3,000 scans daily recorded from test sites • IMDAS software download at 82 % complete • Projected to exceed 98% by December 8 • Compliance reporting for saturation mail will be available beginning the week of December 8 • Service measurement for saturation mail will begin January • Service measurement for CRRT bundles

  35. Service Measurement Delivery Unit Saturation Scanning Next Steps • National deployment of saturation scanning week of December 8-12 • Ensure IMD software is uploaded • Begin monitoring compliance reports to ensure scanning procedures are being followed • Ensure communication/SOP’s are cascaded to delivery units

  36. Question Time

  37. Service.Webinars@usps.govSend your questions and suggestions to this email account.WE WANT TO HEAR FROM YOU!

  38. Next Webinar will be onFriday, December 19 at 11:00 a.m. ETBMEU Process̶ presented by:Pritha MehraVice President, Business Mail Entry & Payment TechnologiesandLaurie TimmonsManager, Customer Relations, Northeast AreaHave a good weekend!

  39. “Marathon Love”Television PremiereThis hour-long inspirational special follows the tragedy-to-triumph fairy tale of Jamie Parks, a letter carrier from Lansing, IL, and his wife, Lynn.Discovery Health ChannelSunday, December 14 8:00 p.m. ET

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