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Non Profit Organizations’ Brand Personality: The Must Have Meanings

Explore the role of brand personality in non-profit organizations (NPOs) to enhance consumer trust, engagement, and loyalty. With insights into human-like characteristics and measurement methods across sectors, discover key themes and dimensions shaping NPO purpose.

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Non Profit Organizations’ Brand Personality: The Must Have Meanings

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  1. Non Profit Organizations’ Brand Personality: The Must Have Meanings Abas Mirzraei, Cynthia M. Webster & Helen Siuki Macquarie Business School

  2. Non-profit Organizations (NPOs) • 1.57 million organizations in US social sector (National Center for Charitable Statistics, 2016) • charities, cooperatives, and other voluntary associations are formed to further cultural, educational, religious, professional, or public service objectives. • NPOs compete for limited resources • NPOs need to differentiate themselves by developing strategies • to capture community attention and engagement to increase donations, volunteering and advocacy (McKinley-Floyd & Shrestha, 2008)

  3. Brand Personality • plays important role in influencing consumer brand trust (Fournier, 1998), affect and loyalty (Sung and Kim, 2010). • involves assigning human personality traits and characteristics to a brandto influence consumer behavior (Aaker, 1998)

  4. Human-like Characteristics Consistent with the notion of agent knowledge, consumers are more likely to perceive a brand as having human-like features when the brand is depicted in a way that activates a “human” schema, creating some degree of perceived similarity to humans.

  5. Main NPO Brand Personality Measurement

  6. RESEARCH METHOD & PRELIM RESULTSNPO Brands across 4 Sectors Content analysis based on 250 posts on NPOs Facebook page (using Leximancer)

  7. Charity Water

  8. Direct Relief

  9. United Way

  10. Save The Children

  11. Ashoka

  12. GreenPeace

  13. Key Themes Across NPO Sectors

  14. Main Dimensions of NPO Purpose

  15. Next Steps

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