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Measuring ICT in Singapore

Measuring ICT in Singapore. Global Event on Measuring the Information Society Presented by Ng Cher Keng Director, Strategic Planning Division Infocomm Development Authority of Singapore (IDA) 29 May 2008. Contents. Background Data Sources / Data Collection and Analysis

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Measuring ICT in Singapore

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  1. Measuring ICT in Singapore Global Event on Measuring the Information Society Presented by Ng Cher Keng Director, Strategic Planning Division Infocomm Development Authority of Singapore (IDA) 29 May 2008

  2. Contents • Background • Data Sources / Data Collection and Analysis • Indicators Generated - Examples • Data Dissemination • Measuring ICT • Our Commitment • Challenges faced • Our Strategy • Concluding Remarks

  3. Labour, Employment and Wages Ministry of Manpower Others Money & Banking Monetary Authority of Singapore Tourism Singapore Tourism Board ICT Infocomm Development Authority of Singapore (IDA) Manufacturing Economic Development Board Background - Decentralised Statistical System National Statistical Authority Singapore Department of Statistics (DOS)

  4. Background - Division of Work • Official statistics are collected / compiled by: • National Statistical Authority (Singapore Department of Statistics or DOS) • Research and Statistics Units (or RSUs) in ministries and various other public sector agencies • RSUs can better focus on data / statistics in their respective sectors, based on domain expertise • Resulting in closer contact / greater interaction between statistical personnel / data users, leading to more relevant statistics being collected / analysed for policy-making / reference

  5. Background – Purpose • Policy Objective • Working towards IDA’s strategic goal of cultivating a vibrant and competitive ICT industry; and an ICT-savvy workforce and society • Indicators are needed to help: • Monitor and analyse trends / development in the Singapore ICT landscape, contributing to: • Policy formulation / review; and target-setting / progress review for Singapore’s latest ICT masterplan “Intelligent Nation 2015”(iN2015) • International benchmarking of Singapore’s progress / developments in the ICT landscape • Identify gaps / weaknesses for improvement and opportunities for development • Assess IDA’s corporate Key Performance Indicators (KPIs)

  6. IDA’s Vision, Mission & Strategic Goal • Vision: Singapore: An Intelligent Nation, A Global City, powered by ICT • Mission: To develop the ICT cluster as a major engine of growth and to leverage ICT for economic and social development • Strategic Goal: To cultivate a vibrant and competitive ICT sector in Singapore - one that attracts foreign investment and sustains long-term GDP growth thru’ innovative ICT technology development, deployment and usage in Singapore - in order to enhance the global economic competitiveness of Singapore

  7. 2006 - 2015 2003 - 2006 2000 - 2003 1992 - 1999 1986 - 1991 1981 - 1985 Singapore National IT Plan 1986 Intelligent Nation Connected Singapore … Creation Infocomm 21 … Connectedness IT2000 National IT Plan … Convergence … Connectivity and Content National Computerisation Plan … Communications Computerisation Singapore’s ICT Masterplans

  8. iN2015 Vision: “Singapore: An Intelligent Nation, A Global City, powered by ICT”iN2015 Desired Outcomes • Enriched lives thru’ ICT • Enhanced economic competitiveness and innovation thru’ ICT • Increased growth and competitiveness of the ICT industry

  9. iN2015’s goals… #1 80 ,000 additional jobs in the world in harnessing ICT to add value to the economy and society 90% 2 of homes using broadband -fold increase in VA of ICT sector to S$26Bn 100% 3 PC ownership in homes with school-going children -fold increase in ICT export revenue to S$60Bn

  10. Background: Mapping IDA’s corporate outcomes to iN2015 goals

  11. Data Sources • Administrative data - Primarily telecom-related • Stand-alone ICT surveys

  12. Data Collection / Analysis (Survey) • Questionnaire formulation • Considers international best practices and approaches recommended by Eurostat, ITU, OECD, UNCTAD etc • Internal validation by relevant line functions in IDA • External validation thru’ pilots with businesses / individuals • Data Collection • Other than HH survey, self-administered questionnaires for all other surveys submitted online or via postal system supported by: • Telephone clarification • Face-to-face interviews • HH survey fieldwork outsourced • Analysis • Data analysis and interpretation by IDA

  13. ICT Indicators (Examples) - Fixed Line / Mobile Penetration Source: IDA Admin Data

  14. ICT Indicators (Examples) - Dial-up / Broadband Penetration Source: IDA Admin Data

  15. …with higher broadband speeds’ take-up Source: IDA Admin Data

  16. ICT Indicators Generated - Examples • At the household level • Access to Internet by housing type • PC penetration by households with school-going children Home computer penetration by households with school-going children Household Access to the Internet by Housing Type

  17. ICT Indicators Generated - Examples • At the individual level • Computer Users • Internet Users Computer Users Internet Users

  18. Indicators Generated - Examples • At the enterprise level • ICT usage by Industries; Type of online activities Online Activities ICT Usage by Industry

  19. Indicators Generated - Examples • ICT Industry Revenue; Domestic/Export Revenue

  20. ICT Manpower by Age Employed ICT Manpower ICT Manpower by Gender Indicators Generated - Examples • ICT manpower profile

  21. Tracking iN2015 Progress

  22. Tracking iN2015 Progress - Some ICT Rankings

  23. Data Dissemination • Internal audience: • Detailed management report • External audience: • Key indicators and survey reports are posted on the IDA Internet website

  24. Measuring ICT - Our Commitment • Reliability and Accuracy • We seek to benchmark ourselves against international best practices in statistical activities and adopt quality assurance standards • Timeliness and Accessibility • We strive for the earliest possible release of survey findings, and widest dissemination to various stakeholder groups, taking into account resources considerations • Sustainability and Relevance • We aim to improve the focus of survey work and enhance the relevance of survey findings, which meet the needs of various stakeholder groups, including reducing respondent fatigue

  25. Measuring ICT - Challenges Faced • Usefulness / Value of Surveys • How to ensure continued relevance of survey findings? • Accuracy / Timeliness • How to enhance accuracy and ensure timely availability of survey findings as inputs for policy formulation / review? • Costs / Sustainability • How to weigh between scale / scope of surveys, fieldwork period and timeliness / accuracy of survey findings against survey costs and balance stakeholders’ / respondents’ needs? • Respondent fatigue • How to manage requirements from other departments / agencies and distinguish between ‘good-to-have’ / “must-have” data items? • Decentralised statistical system • How to better co-ordinate activities and align common concepts and methodology (e.g. common imputation approach)?

  26. Measuring ICT - Our Strategy • Manage expectations of stakeholders • Growing demand for all kinds of statistics places increasing strain on our resources and survey respondents and licensees • Balance needs and consider resource constraints => focus andprioritise • Leverage on IDA’s various roles • As the ICT industry promoter / developer, including as the telecom regulator • As the Government CIO • As Cluster Developer using ICT • Promote data sharing amongst agencies, where possible • Data sharing based on whole-of-governmentfocus with appropriate safeguards on data privacy, handling and security • Explore alternatives, where appropriate • Outsource data collection • Consider biennial coverage in surveys • Consider private sector survey findings

  27. Visualising IDA’s 3 Roles Singapore: An Intelligent Nation, a Global City, Powered by ICT • ICT Industry Developer • Developing vibrant and competitive ICT industry • Government CIO • Masterplanning, project-managing, implementing ICT systems and capabilities for Government • Cluster Developer using ICT • Spearheading transformation of key economic sectors, Government and society thru’ more sophisticated and innovative use of ICT Cluster Developer using ICT Government CIO ICT Industry Developer ICT Infrastructure ICT Manpower Development ICT Security ICT Policy International Engagement Technology Corporate Functions

  28. Concluding Remarks • ICT measurement is tool / “means to an end” • Support / Inputs of stakeholders is critical: • Stakeholder / User demand-driven survey work ensures continued value, relevance of scope and clarity in focus • Also helps to raise staff morale and motivation when work is meaningful, useful and appreciated

  29. SINGAPORE: AN INTELLIGENT NATION, A GLOBAL CITY POWERED BY INFOCOMM www.ida.gov.sg www.infocommsingapore.sg

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