1 / 15

Helpdesk Extension Scenario: Potential benefits of a wider scope of Customer Care management

Helpdesk Extension Scenario: Potential benefits of a wider scope of Customer Care management. Suzanne Green Manager, Client Services MDA Corporation. MDA’s Global Presence. Contents. MDA Corporate MDA GeoSpatial Services - Business Unit EO Help Desk Help Desk Extension Scenario

josephine-strong
Download Presentation

Helpdesk Extension Scenario: Potential benefits of a wider scope of Customer Care management

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Helpdesk Extension Scenario: Potential benefits of a wider scope of Customer Care management Suzanne Green Manager, Client Services MDA Corporation USNG User Workshop

  2. MDA’s Global Presence

  3. Contents • MDA Corporate • MDA GeoSpatial Services - Business Unit • EO Help Desk • Help Desk Extension Scenario • Customer Care Ideas

  4. MDA Corporate History • Company founded in 1969 in Vancouver, Canada • First significant business was in the emerging field of Earth observation (EO) satellite ground stations • Developed strong systems engineering company • Leading worldwide supplier of multi-mission EO ground systems • Major domestic supplier of ground-based aviation and defence systems • Expanded over past 10 years • Now Canada’s leading space company • Land and property related information products • Over 2,700 employees • $833 million revenue (2005) USNG User Workshop

  5. MDA HeadquartersVancouver, Canada

  6. Corporate Business Segmentation

  7. Corporate MDA’s Remote Sensing Business - Summary

  8. SATELLITE DATA DISTRIBUTION VALUE-ADDEDSERVICES AERIAL MAPPING Geospatial Services MDA GeoSpatial Services Provide a complete suite of land information services derived from satellites, aerial platforms, and other sources

  9. AGRICULTURE MONITORING SEA ICE MONITORING DEFENCE APPLICATIONS OIL POLLUTION MONITORING Geospatial Services Satellite Data Distribution Worldwide distributor of radar & optical satellite data and related services Satellites: • QuickBird • OrbView-3 • IKONOS • ResourceSat • Landsat 5 & 7 • WorldView • GeoEye-1 (2008) • RADARSAT-2 (2007) • RADARSAT-1 • ENVISAT • ERS • ALOS Key Clients: • Canada Ice Centre • US Department of Agriculture (USDA) • National Geospatial-Intelligence Agency (NGA) • International aid agencies • International space agencies • Oil exploration companies • Other government agencies worldwide Application Examples

  10. EO Help Desk Team To an ocean of opportunities…. Increased Client Potential Help Desk Extension Scenario Improved Services Services USNG User Workshop

  11. 1 User would like to undertake an environmental study on pollution over an offshore rig Service/Product purchaser (ESA EO User) Value Added Reseller ESA Helpdesk (Customer Care) ? ESA EOPublic Web portal(internet) EO User Service Next Generation System ESA EOHelpdesk portal(intranet) ESA EOHelpdesk portal(extranet)

  12. Advantages • Seamless to the user • One interface • Increased support to EO HelpDesk • Increased support to clients • Statistical reporting • Increased sales & users USNG User Workshop

  13. Win/Win Solution Non EO Data NEW Users EO Data ESA-Esrin 19-06-2008 USNG User Workshop 13

  14. Customer Care Ideas Emergency Response • Pre-credit accounts • 24/7 • Immediate tasking • NRT Delivery • Data compression • Multi sensor imaging • Value added products USNG User Workshop

  15. Geospatial Services 13800 Commerce Parkway Richmond, British Columbia Canada V6V 2J3 www.RADARSAT2.info Suzanne Green MDA GeoSpatial Services Manager, Client Services Tel.: +1 604 231 4954 Fax: +1 604 231 4938 Email: geospatial@mdacorporation.com URL: www.gs.mdacorporation.com V-23

More Related