1 / 27

Hearts and Minds: The Critical Role of How Values Create a Quality Organization

Learn about the critical role of values in creating a quality organization. Watch the Providence Health Care Vision DVD to understand how compassion and social justice drive their exceptional care and innovation.

josephmoore
Download Presentation

Hearts and Minds: The Critical Role of How Values Create a Quality Organization

An Image/Link below is provided (as is) to download presentation Download Policy: Content on the Website is provided to you AS IS for your information and personal use and may not be sold / licensed / shared on other websites without getting consent from its author. Content is provided to you AS IS for your information and personal use only. Download presentation by click this link. While downloading, if for some reason you are not able to download a presentation, the publisher may have deleted the file from their server. During download, if you can't get a presentation, the file might be deleted by the publisher.

E N D

Presentation Transcript

  1. Hearts and Minds:The Critical Role of How Values Create a Quality Organization Dianne Doyle President & CEO, Providence Health Care

  2. Our Vision Driven by compassion and social justice, we are at the forefront of exceptional care and innovation.

  3. Vision: Embedded in Organizational Culture Providence Health Care Vision DVD http://www.youtube.com/watch?v=9S4qVQGrSwA

  4. 100% 100.0% Total 90% Revenue Growth – 3% Education Growth – 3% Health Growth – 8% Balanced Budget Other spending reaches zero by 17/18 71.3% 80% Health 70% 53.6% 60% 41.6% 50% PERCENT 40% Education 27.0% 28.4% 30% 16.6% 27.0% 20% Other 10% -0.6% 0% -10% 04/05 05/06 06/07 07/08 08/09 09/10 10/11 11/12 12/13 13/14 14/15 15/16 16/17 17/18 YEAR The Health Care Challenge

  5. Ministry of Health: Services Sustainability Balance

  6. Ministry Considerations: Priorities for Sustainability Least Expensive Least Expensive Most Expensive Most Expensive

  7. Regional Challenge VCH % Population Growth from 2004 90.0% 80.0% <65 70.0% 65+ 60.0% 75+ 50.0% 85+ Total 40.0% 30.0% 20.0% 10.0% 0.0% 2005 2006 2007 2008 2009 2010 2011 2012 2013 2014 2015 2016 2017 2018 2019 2020 2021 2022 2023 2024 2025

  8. Regional Context Lower Mainland Consolidation Provincial Consolidation Clinical and Systems Transformation Regional Programs and Departments Service Planning & Site Differentiation Deficit Management Demand Pressures

  9. Organizational and Staff Issues Meeting Future Needs Increasing Workload Decreasing Resources Personal/ Professional Development/ Career Path Mental, Physical, Spiritual Fatigue Work-Life Balance Pressure To Be “Innovative” Health Sector Changes

  10. PHC Challenge Align 2 Realities Expectation of Society Faith Based Organization Legacy of Sisters Separate Corporate Entity as an Affiliate Expectations of Ministry of Health & Health Authorities System Integration Admin / Support reductions/consolidation

  11. Who We Are: Key Statistics 6,000 staff 1,000 physicians 2,400 students 1,400 volunteers Inpatients & residents 1,494 beds 646 acute care 700 continuing care 76 rehabilitation 60 assisted living 12 hospice Academic Health Science Centre with PHC Research Institute > $800M+ budget

  12. St. Paul’s Hospital St. Vincent’s: Brock Fahrni Marion Hospice Youville Residence Holy Family St. Vincent’s: Langara Where We Are Mount Saint Joseph St. Vincent’s: Honoria Conway - Heather Plus seven community dialysis clinics, one urban health clinic “Providence Crosstown Clinic” & operators of St. Michael’s Centre in Burnaby

  13. Who We Are: Values Rooted in History & Organizational Culture

  14. Who We Serve:Populations of Emphasis People with HIV/AIDS People with CARDIOVASCULAR & PULMONARY Risks & Illnesses People with RENAL Risks & Illnesses People with COMPLEXNEEDS INAGING People with MENTAL HEALTH & ADDICTIONS People with Complex Medical & Social Needs URBAN HEALTH Focus on integration of care, teaching and research Interdependent programs with strong linkages

  15. The Providence Plan

  16. Leadership Imperative Articulate Vision Align Strategies Develop Capacity – of leaders, individuals, teams Enable Achievements

  17. People Drive Organizations A nation’s (organization’s) culture resides in the hearts and in the souls of its people. Mahatma Gandhi

  18. Our Foundational Imperative Vision Value staff Live our values Promote shared history

  19. Values Drive Care Delivery Integration of Spirituality & Health Research and teaching Partnerships and collaborations Hospice and End-of-Life Care Pastoral Care Ethical behavior & decision making Celebration of history, identity

  20. Getting the Best Out of People Hire for fit Orientation/Welcome People Strategy: People development, career advancement, education Leadership capacity building People engagement and meaningful participation opportunities Employee wellness Recognition Performance Management

  21. Building PHC’s Culture of Innovation, Excellence & Enabling Change An intentional strategy takes time sustained over time and people Enabled by appropriate structures and processes Characterized by a willingness to take risk and fail vs. being risk averse Focuses on sustainment Supported by continuous improvement and adaptation of methods and tools Celebrated

  22. PHC’s Vision to Action Change Leadership Enabling Structure Stakeholder Engagement

  23. Measuring Our Work, Our Progress & Our Success Numerous measurement strategies: Productivity/Effectiveness measured through balanced scorecard process; benchmarking initiatives [national and provincial]; partnership with region to review program and service effectiveness, etc. Staff, patient, public satisfaction surveys

  24. “LIVE OUR MISSION EVERYDAY” PERFORMANCEINDICATORS

  25. Peer Awards and Recognition 2012 Canada’s Top 10 Most Admired Corporate Culture Award BC’s Top Employer Award past 5 years Named Best Employer for New Canadians past 5 years Four straight years of 3M Awards of Excellence

  26. Sustainability & Excellence “Be the change you wish to see in the world.”

  27. Questions?

More Related