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McKenna Leadership Center St. F. X. , Schwartz School _____

Explore the challenges and strategies for implementing change in airline Maintenance, Repair, and Overhaul (MRO) systems. Discover the critical role of organizational change in improving product/service quality, reducing costs, and enhancing efficiency. Learn about the complexities of logistics, supply chain management, and overcoming resistance to change in MRO systems. Gain insights into successful strategies for implementing change, building ownership, and celebrating accomplishments. Delve into practical tips for overcoming resistance and ensuring successful change management in the aviation industry.

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McKenna Leadership Center St. F. X. , Schwartz School _____

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  1. IS Tech Application Resistance to change McKenna Leadership CenterSt. F. X. , Schwartz School_____

  2. Organizational change . . . • Is necessary • Competition, consumers, technology demand • Better, more perfect products/services • Lower costs/prices • Faster execution, delivery, recovery

  3. Organizational change . . . • Is necessary • Competition, consumers, technology demand • Better, more perfect products/services • Lower costs/prices • Faster execution, delivery, recovery • But painful • People have to change • the way they do their jobs • the things and people whom they trust • The way they are evaluated

  4. Airline Maintenance, Repair and Overhaul Systems

  5. Airline Maintenance, Repair and Overhaul Systems

  6. Airline Maintenance, Repair and Overhaul Systems • Safety sensitivity….lives and licenses at stake • Immense Complexity • Every part on every component on every air craft must be tracked, inspected, scheduled for service • Air craft almost constantly in motion (getting the right part to the right place at the right time) • Supply chain includes hundreds of vendors and contractors • Financial survival requires reliability

  7. Logistics and Supply Chain • Illustrated parts catalogue • A list of every part and component on the a/c • Schedule of how many hours/flights/cycles of various “time controlled” parts • Inventory of spare parts …. By serial number, location, bin including parts “out on repair” at a repair vendor • Supply chain ordering system with contract terms, order history for “contracted parts”

  8. MRO Systems • Maintenance • Routine inspections, servicing, unscheduled hoc frame repair • Repair • Removal, servicing, replacement of componenets • Overhaul • Major/”Heavy” maintenance (taking the plane apart and re-assembling every few years)

  9. Reference Systems • Approved repair manuals • Company generated • Vendor manuals • Work cards • Electronic sign-off

  10. Resistance/Obsticales to change • New development efforts harder to justify then maintenance of existing systems/programs • Cost of failure is extra-ordinarily high • Only the operating people know what they really need, • Hard to remove from the operation to do planning • They usually want to automate the current process…..which usually sub-optimizes • They think they “know” and often minimize the importance of training • Want to revert to “the way we used to do it” when ever there is a problem

  11. Tips on overcoming resistence • Demonstrate status quo is not viable

  12. Tips on overcoming resistence • Demonstrate status quo is not viable • Demand broad involvement in design, test and implementation planning

  13. Tips on overcoming resistence • Demonstrate status quo is not viable • Demand broad involvement in design, test and implementation planning • Do a slice at a time whenever possible

  14. Tips on overcoming resistence • Demonstrate status quo is not viable • Demand broad involvement in design, test and implementation planning • Do a slice at a time whenever possible • Have credible experts on tap to help

  15. Tips on overcoming resistence • Demonstrate status quo is not viable • Demand broad involvement in design, test and implementation planning • Do a slice at a time whenever possible • Have credible experts on tap to help • Celebrate accomplishments and build ownership (“our system” vs “the system”)

  16. Questions • Who should run development projects; operators or IT people? • How do you gain commitment? • Bonuses? Joint accountability? Emotional identification/pride? • Why a slice at a time? • How do you test whether a vendor can delivery? • How do you avoid unnecessary “customization”?

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