IDK0301 - IT Solutions of e-government

1. IDK0301 - IT Solutions of e-government Ermo Täks, PhD Faculty of Information Technology Department of Informatics Chair of Software Engineering

2. Usedmaterials • E-Course: Principlesof E-Government, UnitedNationsPublicAdministrationNetwork, • "Lawrence Roberts Manages The ARPANET Program". Living Internet.com. Retrieved 5 February 2014. • „IPTO -- InformationProcessingTechniquesOffice“http://www.livinginternet.com/i/ii_ipto.htm, Retrieved 5 February 2014. Alex Norta. „HowtoConductAction-DesignResearch?“ PresentationDepartmentofInformatics, TTU 19th Nov., 2013

3. Informationtechnology (IT) • Historicallyrelatedtotechnologydealingwithinformationrelatedtaskslike • Gathering • Processing • Storing • Dissemination • Nowisusedmoretogetherwithcommunicationtechnology (ICT- InformationCommunicationTechnology), • Tocovercomputer and communicationtechnologies • And includingbasictechnology: • microelectronictechnology • all therelatedsoftwaretechnology

4. Electroniccomputershistory Alan Turing (1912-1954)proposed „logical computing machine (LCM)“

5. Computerhistory • The first functioning electronic digital computer, ENIAC • was built in 1946 in the UnitedStates. • consisted of 30 separate units, • weighed 30tons, • occupied 1,800 square feet, • had 17,468 vacuum tubes, • could do nearly 400 multiplicationspersecondonly.

6. Computerhistory • Decadesfrom the 1950s to 1970s are deemed as the era for • organizationalmainframe and • Minicomputers • Data communication technology linked thecomputers together, but the mainframe wasalways the master in an unquestioned master/slaverelationship • first microprocessor was invented by M. E. Hoff, Jr. in 1971 at Intel

7. History • Firstonlinecomputersystemsweredeveloped in 1960’s • Defense DepartmentAdvanced Research Projects Agency Network(ARPANET ) • First idea  J. C. R. Licklider of Bolt, Beranek and Newman (BBN), in April 1963, in work „IntergalacticComputerNetwork“ • “imagined as an electronic commons open to all, ‘the main and essential medium of informational interaction for governments, institutions, corporations, and individuals.’” • Project takenoverbyDefense Department's InformationProcessingTechniquesOffice(IPTO) • original mandate tocomputerizemilitary command and control systems. • developedof one of the first wide area computer networks (WAN)for the cross country radar defense system, • and build a survivable electronic network to interconnect the key DoDsites.

8. History • The first personal computer, “the Altair”, was developed in 1975 • The first personal computer with keyboard and Cathode-Ray Tube displayin 1977 byRadioShack • IBM announced the IBM Personal Computerin 1981 • It offered 16 kilobytes of user memory(expandable to 256 kilobytes), • one or two floppy disks and • an optional colour monitor.

9. History • Datapoint introduced the ARC system in 1977, • the first commercially available LocalArea Network (LAN). • There were three architectural components to the ARC: • file processors, • application processors, and • hubs, all connected with a coaxial cable. • In its simplest form, a network computing system consists of computers connected to eachother and to users via a network. • 1980s-the end of the first (traditional)era of computer systems and the beginning of the second (micro-based PC and LAN)

10. Evolutionofusingcomputers Usedtechnology PC + LAN Internet Mainframe Datamanagement Informaationmanagement Knowledgemanagement Processedcontent Computerization BusinessReengineering Main principle Transformation

11. Usedtechnology • IT historycanbedividedintothree eras • Mainframe; • PC (personal computer) plus LAN (local area network); • Internet computing.

12. Evolutionofdatamanagement • Computers originally for scientific calculations • Now • used to store, process and retrieve • enormous quantities of information • for an incredible variety of purposes • Computercanbeusedas • tools for communications • as audio and video players and so forth

13. DataManagement • All theeffortsfordatacomputing • first census data processing system in the USA in 1951 • the first computer payrollsystem, deployed in the USA in 1954 • Batch processing -execution of a series of programs on a computer without manual intervention. • Soon real-timeand/oron-timedataprocessingwasintroduced • themaincontent processed and managed by computers - data

14. InformationManagement • Softwaredevelopmentfocused on • data • information management • used to support • administration andmanagementofanorganization • decision-making • Emergeofmanagement information systems (MIS) and decision-making support systems (DSS) • maincontentprocessedand managed by computers had shifted to information

15. KnowledgeManagement • Thecontent has been shifted from data/information toknowledge. • there are more than 10 billion web pages existing on the Internet • increase by about 2 million pages a day • informationexplosionon the Internet isa serious challenge to humankind • Main question: • howtomake • adequate use of the information • available on the Internet • so that the information • can be transformed to • organizational and/or personal knowledge • which brings value and benefit to all?

16. Evolution of the Guiding Principles of GovernmentInformatization • Guidingprinciples in the use of information technology ha changed • Changes are crucial for the governments. • It can help to formulate • visions for e-government • work out government policies and strategies • for its development.

17. Computerization • various efforts to computerize businessprocesses • involved using computers to • automate or aid business activities • wherever computerscould play a role • for the sake of efficiency and productivity • mostpopularterm was “computerization • just computerizingexisting business processes as much as possible

18. BusinessProcessReengineering • Distributedprocessingand networkcomputingintroducedadvancesmade peopleto • rethink the guiding principles • of computer applications • in an organization • Oftenprovidingto • new ways of doing business, • sometimes completelytransforminga businessprocess.

19. BusinessProcessReengineering • Focus shifted from the • acquisition ofcomputer equipment and implementation of systems to optimal exploitation by means of adjustments • toprocedures, organization and staff utilization. • Shiftalsoin emphasis • from efficiency • and productivity gains by automating routine tasks, • to achievement of effectiveness expressed in termsof applying new solutions to traditional tasks and providing solutions to new tasks. • Shift from • computerizing existing business processes oforganizations • to redesigning business processes and/or reengineering organizations • totakefulladvantage of and to maximize the benefit from information technology

20. BusinessProcessReengineering • maineffortsinclude: • Eliminating layers of traditional management; • Compressingjobcategories; • Creatingworkteams; • Training employees in multilevel skills; • Shortening and simplifying variousbusiness processes; and • Streamliningadministration. • success of business process re-engineering • greatlystreamlined the organizational structure, • improved management, • raised effectiveness and efficiency, and • boostedproductivity.

21. Transformation • Internettechnologies have caused big leap inuse of today’s information technology • people are able to acquire • any information and digitally communicate with • anyone, anywhere and at any time • Governmentsolutionscan now be extended to • reach businesses and citizens • with the help of the Internet • no matter where they are located

22. Transformation • Internet canhelp government in • improving its interactions with businesses and citizens, • while providing a soundbasis • for establishing a new type of partnership relationship • government informatization is no longer simply an internal business ofgovernment. • Whenever an IT project is going to be put on the agenda, • government must take itsinternaldemandsand the external interactions • with business and citizens as a whole into consideration.

23. Transformation • Governmentalsystems • must be planned and designed • under the architecture of theInternet and • under the circumstance of globalization • Today’s government environment, is totallydifferent from the previous one • Governmentsare facing a task of transformation. • Governmenthaveto • reinvent the existing modality and organizational structure of government, • which was created for theindustrial age and • has existed for about two hundred years.

24. Service-Oriented Cloud Computing (SOCC)

25. Transformation • The modern challengeis to • construct agovernment of the information age • by means of modern information technology • The transformation process is, • the process of development andformulationofe-government. • If a government doesnotmake a changes in organizational structure or in government business processes • e-government project of the government is certainly not a successfulone and • the role of modern information technology is not in full play.

26. Individual Research Method: Design Science

27. ResearchMethod

28. Conclusion • Thisdoesnotmeanthat • computerization, re-engineering and transformation are exclusive of each other, • computerization and re-engineering are less important than transformation.

29. The''Socio'' HumanAction • Where does SOCC-automation make sense? • For tedious, repetitive human action in value chain • Trust & reputation are part of subjective, individual urge • Influenced by data, information, personal experience • Information/application-logistics by discrete SOCC-automation