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“VoIP” Update

“VoIP” Update. New / expanded voice, collaboration, and mobility services for STScI . VoIP project: services. Improved voice services Increased reliability Clearer audio (digital) New handsets New collaboration services Screen sharing and audio conferencing Jabber WebEx (pilot)

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“VoIP” Update

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  1. “VoIP” Update New / expanded voice, collaboration, and mobility services for STScI

  2. VoIP project: services • Improved voice services • Increased reliability • Clearer audio (digital) • New handsets • New collaboration services • Screen sharing and audio conferencing • Jabber • WebEx (pilot) • Chat / IM • File transfer • Presence information • New mobility services • Softphones • Mobile clients (pilot)

  3. VoIP project: overview • September go-live postponed • New tentative go-live Thursday, November 15th • Date depends on Telco vendor / new circuit installs • New date: • Significantly reduces cutover risk • Enables more complete, thorough testing • Expands set of new / enhanced services • Improves training & communications • Allows for inclusion of non-ITSD staff pilot / feedback

  4. Cisco Jabber Staff directory integration Click to call—desk phone, computer, cellAudio only or Audio & Video* Chat / IM Call history Voicemail Calendar Call forwarding

  5. Instant messaging Switch to voice / video* call. Screen / Desktop sharing Multi-user chat Transfer files

  6. Timeline October November Office Cabling ITSD Pilot New Circuit Installs Staff Pilot Full System Test Phone Placement Go Live Training Old Phone Pickup

  7. Questions?

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