Business and Information Technology ‘ Aligned for our Future’ Chad Brisendine

1. Business and Information Technology‘Aligned for our Future’Chad Brisendine

2. IT Vision • Information Technology Vision • Utilizing the optimal mix of technology, expertise, and customer service, SLUHN Information Technology will create a competitive advantagefor the Network by providing easy to use, reliable, and integrated systems. • As a data-driven organization, these cost-effective systems will: • advance evidence-based care delivery • enhance the overall patient experience • improve business processes by providing accurate and timely information

3. HIMSS EMR Analytics • Top 10% • All facilities met Stage 6*

4. Medicare Summary Hospital + Physician Potential for ~ $26 million (over five years) Potential for ~ $37 million penalty (between 2015 – 2019)

5. SLUHN Data Center

6. Incident Management

7. Success Through Partnership, Trust and Action • People • ITSC Engagement and Leadership • New IT Leadership and Management team are place • IT Co-Op with Lehigh University - 6 Students • IT Career Ladder - 13 have completed and 18 are in current program – 9 have been promoted, 1 to Management, 2 have left the organization • Employee Satisfaction improvement from 67% to 89% • Service • IT Projects on-time were 43% in FY10 and moved to 65% in FY12 • Work Order Turnaround improvement from 74% to 85% • First call resolution from 20% to 47% • IT Refresh Plans – 7 Year network 100%, 5 year servers and storage 95%, 5 years PCs 80% • Received ‘Rising Star at HIMSS’ for Advanced Monitoring • Start of the “Art” Data Center - 95% completed resulting in “IT Downtime for Hurricane Sandy = 0” • Finance • 10+ Million Savings on IT Contract management • $10+ Million in Meaningful Use • ITSC Investment and Cost Benefit Analysis – “Harvest”

8. Success Through Partnership, Trust and Action • IT Clinical Strategy • Easy Access Desktop - Saving $1.5 Million annually in provider time • Partner with affiliated providers - 56 providers live with subsidized EHR • Provide patients with electronic access to their medical record “First pilot patients live with EVANTAGE” • Provide more information across the continuum for providers “First providers live with EVANTAGE” • Improve communication with patients through an electronic discharge instructions • Improve medication safety through electronic medication reconciliation • Improve access to information through faxing of shortened ED summary, meds, discharge instructions • Pilot of Inpatient electronic physician documentation • PCP live with Allscripts • IT Business Strategy • Answer our most important questions - Visual Analytics “Spotfire” • Anderson • Warren Assessment • Strata • Miners, Quakertown and Anderson on clinical in 12 months • SLUHN.Org • IT Innovations

9. Partnering and Innovating Through Technology • “Innovation from the Patient” • Ambulatory EHR – AllscriptsEnt • Patient Kiosks - Phresia • EVANTAGE Health – HIE and PHR • Visual Analytics – “Spotfire” • Social Media and Learning • Telemedicine - PolyCom • IT Innovations – Nurse • IT Innovations – Patient • IT Innovations – EMT • Budgeting / Forecasting - Strata

10. Readmission by Surgeon