Developing Non-Traditional IT Customers

1. Developing Non-Traditional IT Customers Inside the Project: WFU Police Department

2. Presentation Outline • Wake Forest University Facts • Challenges facing non-traditional IT customers • New and traditional IT solutions for non-traditional needs • Use case study at WFU

3. Wake Forest University Facts • Founded: 1834, Wake Forest, NC • Location: Winston-Salem, NC (since 1956) • Enrollment (2006-07)Undergraduate: 4,321Graduate and professional schools: 2,418Total enrollment: 6,739 • Relative Size: Second-smallest NCAA Division I school in the country • Academics: Liberal arts curriculum, ranked 30th among national universities by US News & World Report 340 acre campus 57 buildings on campus Cable Plant More than 1,000 miles of fiber optic cable Network Operations Center 696 Wireless Access Points 244 wired network devices ~160 Servers ~10,000 nodes on the network

4. Who Are Traditional Customers and What Are Their Needs? • Customers want Solutions to Challenges and Problems • High Performance • Reliability • Accuracy • Efficiency • Up-to-date

5. Addressing Traditional Needs • Leveraging existing IT resources • Network Infrastructure • Cable plant, hardware, engineering / design • IT Security • Policies and Procedures and Personnel • Systems and Database Design • Data Integrity, Backups, Disaster Recovery • Capacity / Performance Management • Service Level Agreement, 7x24 Notification, Trending • Support • Technology Specialists, Help Desk • R&D • Partnership and Relationship Development and Management

6. Addressing Traditional Needs • Network Infrastructure • IT Security • Systems and Database Design • Capacity / Performance Management • Support • R&D • Partnership and Relationship • High Performance • Reliability • Accuracy • Efficiency • Up-to-date

7. Non-Traditional Customers • Who are these customers? • Current solutions only meet outdated needs • Needs outpace the capabilities of existing solutions • Don’t fully understand the technical possibilities to solve their problems • Hard to make improvements if you don’t know your options • IS not completely understanding their needs and challenges • We can’t solve issues if we don’t know the problems

8. The WFU Police Department • Current solutions only meet outdated needs • Don’t fully understand the technical possibilities to solve their problems • We failed to truly understand their needs and challenges

9. Why Now? • Digital solutions to traditional analog systems • Telephony → VOIP • Building Automation Systems → IP-based I/O devices and sensors • Security → digital video/audio & storage • RFID → asset and personal safety

10. Understanding the Challenges Facing WFU-PD • Safety Challenges • Campus environment provides unique challenges • Campus is a small city that never closes • Safety often is viewed as being intrusive • Safety is a major decision point for prospective students and parents • Efficiency and Technical Challenges • Reactionary processes and procedures • Security “silo” solutions • Multi-departments providing independent solutions • Cultural and Organizational Challenges • Interdepartmental relationship development • Continuity of strategic direction

11. WFU-PD Existing Approach • Tendency to address and solve one challenge at a time • Tendency to assign a challenge to one department or functional area • Tendency to stick with what’s comfortable • Technical solutions • Policy solutions

12. Difficulties with Existing Approach • Multiple “silo” solutions lead to high FINANCIAL costs • Solutions require dedicated cabling • Specialized network with no central management or monitoring • Unable to fully utilize the university’s existing investments • Growth in staff • Diminishing returns on investments

13. Difficulties of Existing Approach • Multiple “silo” solutions lead to substantial OPPORTUNITY costs • Inefficient use of capital assets • Manual data manipulation • Manual data correlation • Laborious event-search processes • Inefficient community notification and communication

14. Business Drivers • Budget constraints demand efficiency • How do we leverage common infrastructure resources? • Reduced cable infrastructure costs and increased reliability • Reduced number of servers, databases and applications • How do we manage a growing number of physical devices without increasing staff? • Take raw data and make it informational • How do we deploy solutions delivering comprehensive information • Integration of multiple systems (Fire, Safety, Surveillance) • More effective surveillance and event-notification technology

15. Leveraging Existing IT Resources • Focus on our core competencies • Systems, Networking and Databases • Capacity / Performance Management • IT Security, Policies and Procedures • All the back-end systems

16. Leveraging Existing IT Resources • Is this enough? • Does this solve all the problems? • Are the tools providing a comprehensive solution?

17. Consolidation Challenges • Integrate all these devices • Integrate the data • Process the data effectively • Use the data effectively

18. Deploying Comprehensive and Integrated Solutions • A platform connecting different technology systems • Leverage new and existing technology systems including • RFID • Access control • Video security • Data backup solution • E-Mail • Active Directory

19. Collecting and Using Data from Multiple Sources WFU-PD Owner Digital Video Collection Engine Facilities Management ERP RFID HIGH PERFORMANCE INFRASTRUCTURE DVR NVR NetworkManagement Access Point Access Management Physical Access System

20. What is the Collection Engine? SYNCSEER • SyncSeer is a Tyco product developed in partnership with Versatile • SyncSeer is an intelligent middleware platform that quickly connects different technology systems including your existing IT investments • SyncSeercollects information from disparate solutions and correlates the information based on business rules and asset information • SyncSeer does not disrupt your existing infrastructure, but rather works with your current technology • SyncSeer is positioned to leverage new and existing business systems

21. Scales Fine Arts CenterPilot Overview • Provide the WFU-PD specific and precise asset information as well as video documentation when an asset leaves the building without its owner • Control-Point Monitoring • Deploy technology at defined choke points • Increase response time • Instant notification of unauthorized and suspect behavior • Passive Collection of Data • Collection of information without interfering with productivity • Reduce administrative overhead and increase operational productivity

22. The Players • Control-Point Monitoring • Active RFID portals • IP surveillance cameras • Increase Response Time • E-mail • Event notification tool • Passive Collection of Data • Active RFID tags • Network Video Recorders (NVR) • Reduce administrative overhead and increase operational productivity • SyncSeer • Existing data backup solutions

23. Pilot Overview

24. Scales Pilot Overview RFID Antenna Camera

25. Total Solution RFID SyncSeer E-Mail

26. SyncSeer Notification • Asset 'Taylor 12-String Guitar' disappeared without its owner Nic Aeddy. Here is a link to a video of the possible theft: http://10.1.0.55:8080/mte/mteserver?handler=nvr&showPic=true&time=1176489220930

27. Scales Fine Arts Center • Comprehensive solution • Reduced financial costs • Reduced opportunity cost • Improved operational efficiencies • Improved quality of the end product • Help get the bad guy

28. Lessons Learned • Build tight relationships • WFU-PD • Facilities Management • RL&H • External partners • Training • Application • Administrative • Roadmap • Total IT design and involvement is imperative • Systems, networking and database • Help Desk and field support • Solutions and requirements are moving targets • Meet with stakeholders regularly • Meet with partners and providers regularly

29. Possible Next Steps • Passive RFID • Library books • Chemicals • Define multiple RFID “zones” within a building • Asset “A” should never leave 1st floor • Multiple RFID “zone” association • Asset “A” leaves “Zone 1” and must reappear in “Zone 2” within “x” amount of time

30. Developing Non-Traditional IT Customers Questions