Results Based Accountability is made up of two parts:

1. Population Accountabilityabout the well-being ofWHOLE POPULATIONS For Communities – Cities – Counties – States - Nations Performance Accountabilityabout the well-being ofCUSTOMER POPULATIONS For Programs – Agencies – and Service Systems Results Based Accountabilityis made up of two parts:

2. THE LANGUAGE TRAPToo many terms. Too few definitions. Too little discipline Benchmark Outcome Result Modifiers Measurable Core Urgent Qualitative Priority Programmatic Targeted Performance Incremental Strategic Systemic Indicator Goal Measure Objective Target Measurable urgent systemic indicators Make up your own jargon. Lewis Carroll Center for Language Disorders

3. RESULT or Outcome or Goal A condition of well-being for children, adults, families or communities. Population Population INDICATOR or Benchmark A measure which helps quantify the achievement of a result. PERFORMANCE MEASURE A measure of how well a program, agency or service system is working.Three types: Performance Performance DEFINITIONS RESULT Children born healthy, Children ready for school, Safe communities, Clean Environment, Prosperous Economy Children born healthy Children ready for school Clean Environment Prosperous Economy Safe communities INDICATOR Rate of low-birthweight babies Rate of low-birthweight babies, Percent ready at K entry, crime rate, air quality index, unemployment rate Percent ready at K entry crime rate air quality index unemployment rate PERFORMANCE MEASURE 1. How much did we do? 2. How well did we do it? 3. Is anyone better off? = Customer Results

4. Results – Indicators – Performance Measures in Amharic, Cambodian, Laotian, Somali, Spanish, Tigrigna, Vietnamese

5. Community Outcomesfor Christchurch, NZ 1. A Safe City 2. A City of Inclusive and Diverse Communities 3. A City of People who Value and Protect the Natural Environment 4. A Well-Governed City 5. A Prosperous City 6. A Healthy City 7. A City for Recreation, Fun and Creativity 8. City of Lifelong Learning 9. An Attractive and Well-Designed City

6. Georgia Policy Councilfor Children and Families RESULTS ● Healthy Children ● Children Ready for School ● Children Succeeding in School ● Strong Families ●Self Sufficient Families

7. UK Every Child Matters – Children Act of 2004Outcomes for Children and Young People Being Healthy: enjoying good physical and mental health and living a healthy lifestyle. Staying Safe: being protected from harm and neglect and growing up able to look after themselves. Enjoying and Achieving: getting the most out of life and developing broad skills for adulthood. Making a Positive Contribution: to the community and to society and not engaging in anti-social or offending behaviour. Economic Well-being: overcoming socio-economic disadvantages to achieve their full potential in life.

8. Coventry, UK New Zealand Georgia, US Kruidenbuurt Tilburg, Netherlands

10. H M L The Matter of Baselines OK? Point to Point Turning the Curve Forecast History Baselines have two parts: history and forecast

11. Newcastle, UK Nov 08 – Jan 09 8.5 Source: Connexions Tyne and Wear, UK Revised 9 Nov 2007

12. Christchurch, New ZealandNumber of Graffiti SitesFY 2002 to FY 2009

13. Rebound

14. Quality Quantity Is anyonebetter off? # % Program Performance Measures How welldid we do it? How much did we do? Effect Effort

15. Education Quality Quantity How well did we do it? How much did we do? # ofstudentsin school % highlyqualifiedteachers Effect Effort Is anyone better off? #with high achievement scores %with high achievement scores

16. Drug/Alcohol Treatment Program How well did we do it? How much did we do? Number ofpersonstreated Unitcost oftreatment Is anyone better off? Number of clientsoff of alcohol & drugs- at exit - 12 months after exit Percent of clientsoff of alcohol & drugs- at exit - 12 months after exit

17. Commerce Tourism Quality Quantity How well did we do it? How much did we do? Number ofinformation packages sent Unit cost perpackage Effect Effort Is anyone better off? Number oftourists Tourismmarket share

18. LR UR

21. How Population &Performance AccountabilityFIT TOGETHER

22. RBA Connection ofPerformance to Population What you do for your customers (customer outcomes) …is your contribution to community quality of life. Population Performance FPSI

23. RBA in a Nutshell2 – 3 - 7 2 - kinds of accountability Population accountability      Performance accountability plus language discipline Results & Indicators      Performance measures 3 - kinds of performance measures. How much did we do?      How well did we do it?      Is anyone better off? 7 - questions from ends to means in less than an hour.

24. The Status of RBA 1. RBA used in over 40 US states. 2. RBA used in at least 10 countries Australia, Canada, Chile, Ireland, Israel, Moldavia, Netherlands, New Zealand, Norway, US, UK 3. Est. 30,000 plus practitioners worldwide.

25. “If you do what you always did,you will get what you always got.” Kenneth W. JenkinsPresident, Yonkers NY NAACP

26. THANK YOU ! 감사합니다 KAMSA HAPNIDA ! Book - DVD Ordersamazon.comresultsleadership.org

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