Developing the resilience and wellbeing of staff

1. Developing the resilience and wellbeing of staff

2. Q1 What percentage of work-related illness is caused by stress? A 25% B 37% C 44%

3. Q2 How many working days a year are lost to stress? A 9 million B 13 million C 15 million

4. Q3 In which industry is stress most prevalent? A Public service B Retail C Finance

5. Q4 On average, how much does it cost to recruit and induct a new care worker? A £500 B £2k C £3.5k

6. What is resilience and why does it matter? Resilience is the ability to cope under pressure - it protects against stress Stress is a major issue in adult social care - it undermines the quality of care and support and it damages the mental and physical health of workers Employers have a legal obligation to address stress at work Developing the resilience of staff is one of the keys to retaining workers with the right values and behaviours The practical steps that foster resilience also help to build positive workplace cultures that support high-quality, person-centred care and support

7. What does resilience look like?

8. Identifying stress finding it hard to make decisions constantly worrying avoiding situations that are troubling you snapping at people biting your nails picking at your skin unable to concentrate eating too much or too little Do we know when we or our staff are too stressed?

9. Six primary sources of stress at work Demands, including workload, work patterns and the work environment Control, i.e. having too little say about the way you do your work Support, i.e. inadequate support from the organisation, line managers, colleagues Relationships, including conflict and malignant behaviours (e.g. bullying, harassment) Role, i.e. when you lack clarity about your role, and/or you have conflicting roles Change, i.e. when organisational change is poorly managed and/or communicated

10. How to develop the resilience & wellbeing of staff Culture is key! Open door policy Modelling Reflective supervision and team meetings Honesty and shared understanding of good practice Learning and Development Motivation Coaching and mentoring Rewards and retention tools Wellbeing resources in your workplace

11. Effective supervisions What questions are you asking? Do you have the space to ask the right questions? Are you able to illicit the right information sensitively? Are you supported in your own supervision/training? Do you record supervision and follow up? How do you give feedback? Do we have enough time in supervision?

12. Are we Listening? Talk for five minutes about something you enjoy – not work!

13. Active Listening Pay attention – no distractions Open body language Feedback and reinforcement Don’t Interrupt – resist the urge to compare Be honest and respectful in your response

14. Practical support Relaxation techniques Mindfulness Self-care Assertiveness Time management Effective team-working Communication skills Problem-solving and critical thinking skills Reflective practice Resilience comes in many guises…

15. Tips for staff – Care Management Group Coping with pressure – focus on the here and now; don’t fall into the trap of always thinking about the past or future Developing ‘realistic optimism’ (positive approach) Focusing on solutions Taking responsibility for yourself – be accountable; stop blaming; acknowledge mistakes; accentuate the positive Being open and flexible – letting go of control; being honest; listening more than you talk

16. Ideas & activities to use in teams – Care Management Group Posture and exercise - ask your team to go out for a walk, look upwards, identify what is around them and report back to the rest of the team Interrupts - discuss what interrupt strategies staff have to help them cope when they feel stressed Breathe - run a breathing exercise in your meeting Challenges i.e. try to walk up the stairs rather than take the lift; pedometer challenge

17. EXERCISE: Emotional state: changing internal representations Think of a time in the past when something happened that you weren’t happy about. Notice how you feel when you think about this experience. Now, clear the internal picture screen. Now remember a time in the past when you’ve felt happy or super confident. Now notice how you’re holding your body. Notice how you feel as you remember what happened. Now notice how you are holding your body

18. Why the sector must prioritise the wellbeing of its managers https://www.theguardian.com/advertiser-content/social-care-matters/why-the-social-care-sector-must-prioritise-the-wellbeing-of-its-managers

19. Five ways to wellbeing Connect Be active Take notice Keep learning Give

20. Skills for Care resources Greater resilience better care: www.skillsforcare.org.uk/resilience Learn more about stress at work Common Core Principles to support good mental health and wellbeing: www.skillsforcare.org.uk/mentalhealth Effective supervision: http://www.skillsforcare.org.uk/supervision Culture Toolkit: www.skillsforcare.org.uk/culture Registered Manager Networks ‘Wellbeing for registered managers’: a survival guide

21. THRIVING NOT JUST SURVIVING!