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Transformation Project: Making Homes, Helping People - Patchless Pilot in Mid Kent

Explore the Patchless Pilot project aiming to remove patches and unite teams at AmicusHorizon in Mid Kent. Learn about roles, roll-out, case management, change management, CRM, regional setup, and more. Join us at www.amicushorizon.org.uk to discover the beginning, work structure, managing strategies, CRM tasks, and regional duties. This project emphasizes equal work distribution, teamwork, learning, challenges, and benefits in housing management.

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Transformation Project: Making Homes, Helping People - Patchless Pilot in Mid Kent

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  1. Making homes, helping people Patchless Pilot – Mid Kent AmicusHorizon Patchless working Remove patches, become one team www.amicushorizon.org.uk

  2. Making homes, helping people Patchless Pilot – Mid Kent The beginning • Where it started • Why we did it www.amicushorizon.org.uk

  3. Making homes, helping people Patchless Pilot – Mid Kent How does it work • Planned/Responsive/Duty roles • Structured rota’s www.amicushorizon.org.uk

  4. Making homes, helping people Patchless Pilot – Mid Kent The roll out www.amicushorizon.org.uk

  5. Making homes, helping people Patchless Pilot – Mid Kent Managing our work • Managing cases (ASB/Mutual Exchanges) • CRM • Looking after vulnerable residents www.amicushorizon.org.uk

  6. Making homes, helping people Patchless Pilot - Mid Kent Managing change • Team morale • Staff/managers buy in • Resident Satisfaction www.amicushorizon.org.uk

  7. Making homes, helping people Patchless Pilot - Mid Kent CRM www.amicushorizon.org.uk

  8. Making homes, helping people Patchless Pilot - Mid Kent CRM Queues www.amicushorizon.org.uk

  9. Making homes, helping people Patchless Pilot – Mid Kent CRM Reports www.amicushorizon.org.uk

  10. Making homes, helping people Patchless Pilot – Mid Kent Distribute work evenly CRM tasks allocated to officers Jan/Feb/March CRM tasks allocated to officers April/May/June www.amicushorizon.org.uk

  11. Making homes, helping people Patchless Pilot – Mid Kent Distribute work evenly ASB cases allocated www.amicushorizon.org.uk

  12. Making homes, helping people Patchless Pilot – Mid Kent Regional working The set up 3 Duty Officers Base: Central Office Duties: Co-Coordinating work to HO’s from queue Allocation of ASB cases Call Duty Re-scheduling calendars for leave/sickness 3 Responsive Officers Base: Rotation to all 3 areas Duties: Viewings, sign ups, emergencies, urgent pre Voids. 8 Planned Officers Base: Usual Area Office Duties: Visits for all tasks, meetings, training, neighbourhood inspections, mutual exchanges, asb etc Planned Admin www.amicushorizon.org.uk

  13. Making homes, helping people Patchless Pilot – Mid Kent Mobile working/hot desks www.amicushorizon.org.uk

  14. Making homes, helping people Patchless Pilot – Mid Kent Summary • Learning from each other /sharing best practice • Challenges • Benefits www.amicushorizon.org.uk

  15. Making homes, helping people Patchless Pilot – Mid Kent www.amicushorizon.org.uk

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